Customer case – Mediq

Thinking

Brings all information together

Mediq operates in a complex healthcare market. In this context, proper information is sometimes literally a matter of life and death. Within Mediq, there are several departments and locations where service employees are active. To provide these employees with the right information, Mediq was looking for a user-friendly knowledge management system - a system where all information can be found in one knowledge base. With the help of the Pegamento Knowledge Base, every employee can now access the right up-to-date information, which ensures faster processing and shorter onboarding times.

Customers served! 0 % Up to date information & knowledge

Customers served! 0 % Faster processing

Customers served! 0 % Shorter onboarding of employees

One place for all data

We introduced the Knowledge Base at Mediq to put an end to fragmented information across departments in three physically separate locations. With the solution, all data is in one database and a user can see only the information they need, based on their access rights. Customer contact employees find the new way of working very convenient, as it relieves them of a lot of unnecessary thinking work. With the knowledge base, they can easily look up the right information and provide clear answers. This leads to high-quality and consistent service.