We proposed making existing systems accessible in a more user-friendly way. We do this by means of robot software. As a result, employees no longer have to search for information across different sources, but relevant information is conveniently presented in one application. When a citizen or entrepreneur requests a product or service from the municipality, software robots search for all the necessary data in different systems, so that everyone goes through all the required steps in the same way. Incoming tasks are also automatically transferred to the right employee with the right knowledge within the municipality, and/or the tasks are automatically handled by the software robot.

The revamped service delivery applies to all channels and has been reduced to four key fundamentals: thinking from the customer's perspective, customer satisfaction, efficiency, and ongoing improvement.