--- title: "Solutions" url: "https://pegamento.nl/en/solutions/" lang: "en" type: "page" description: "Customer contact solutions We make technology work for you. Not the technology, but the people, are leading. Contact with our experts Solutions that make a real difference At Pegamento, we believe in technology that helps people work smarter, make faster" last_modified: "2026-09-29T13:16:27+00:00" translations: nl: "https://pegamento.nl/oplossingen-voor-klantcontact/" --- # Solutions # Customer contact solutions We make technology work for you. Not the technology, but the people, are leading. [** Contact with our experts ](https://pegamento.nl/en/contact-2/) ## Solutions that make a real difference At Pegamento, we believe in technology that helps people work smarter, make faster decisions and communicate better. Our solutions are modular, scalable and quick to implement, whether in customer contact, process optimization or AI automation. We combine in-depth knowledge of technology with practical experience in sectors such as healthcare, government, infrastructure and business services. This is how we deliver solutions that are not only innovative, but above all effective. ## Agentic AI ### From static automation to autonomous agents With Agentic AI, we develop digital assistants that independently pursue goals: think, decide and act. From automating tasks to complete case handling. [ All about Agentic AI ](https://pegamento.nl/en/agentic-ai-for-customer-service/) ## AI Connector ### AI on hand, right when you need it Pegamento’s AI connector is the beating heart of our smart solutions. This middleware connects [ChatGPT](https://pegamento.nl/en/openai-2/) or LLaMA with your own processes, CRM, knowledge base and more. AVG-proof, flexible and rapidly deployable, with your data as the starting point. [ All about AI Connector ](https://pegamento.nl/en/ai-connector-for-better-customercontact/) ## Business Analysis & AI Readiness ### No AI without clear analysis Our analysts map out processes, customer needs, and system landscapes. This way, you’ll know exactly where AI or automation truly adds value. Strategically sound and immediately applicable. [ All about Business Analysis ](https://pegamento.nl/en/business-analysis/) ## Contact Center Solutions ### Human-centered customer contact supported by technology We provide complete contact center solutions, including [Sprinklr](/sprinklr), [Pegamento Phone System](https://pegamento.nl/en/phone-system/) and integrations with knowledge bases, CRMs and AI. Pegamento is an official Sprinklr partner in Europe and is expanding the platform with its own modules and telephony. [ All about Contact Center ](/contactcenter) ## Knowledge Base ### Knowledge that works, for both customer and employee Our Knowledge Base makes business-critical knowledge instantly available at the right time. Whether it’s a standalone solution**, an **integrated variant in [Sprinklr](/sprinklr)**, or our own **Expert Engine** that automates knowledge from the back office, you are always assured of up-to-date, uniform and quickly findable information. More grip on knowledge, higher customer satisfaction, shorter familiarisation times. [ All about Knowledge Base ](https://pegamento.nl/en/knowledge-base/) ## Mail Assistant ### Automatic email handling that works The Mail Assistant reads incoming mails, recognizes the subject and automatically generates a draft reply. Fully integrated with your e-mail environment. Fewer tickets, faster response times and higher customer satisfaction. [ All about Mail Assistant ](/mail-assistent) ## Phone System ### Cloud telephony, the way it should be Pegamento’s Phone System is a future-proof VoIP solution for organizations that want to be reachable at all times—via landline, mobile, Teams, or softphone. From call queues to hunt groups and from call recording to dashboards: everything is included. Ideal for organizations looking to cut costs while improving their communications. [ All about Phone System ](https://pegamento.nl/en/phone-system/) ## Process Assistant ### Get a grip on your processes, without IT complexity With the Process Assistant, you can build intuitive workflows yourself, from onboarding to invoice processing. It’s completely no-code, with real-time insights and integrations with your existing systems. Faster work, fewer errors, more control. [ All about Process Assistant ](https://pegamento.nl/en/process-assistant/) ## Smart Detection ### AI that warns before things go wrong From bridges to healthcare facilities: with Smart Detection, you monitor your surroundings with smart video analysis. The AI recognizes abnormal behavior and dangerous situations in real time and warns only when really necessary. Deployed at [bridges of the Department of Public Works](https://pegamento.nl/en/customercase/rijkswaterstaat/) and the Pompe Clinic, among others. [ All about Smart Detection ](https://pegamento.nl/en/smart-detection/) ## Vision Engine ### Image recognition, without the complexity of customization The Vision Engine is Pegamento’s modular platform for image recognition. Detect, track, identify, or count objects using AI or traditional techniques. From quality control in industry to length determination in healthcare. [ All about Vision Engine ](/vision-engine) ## Curious? Contact us for a demo, quick scan or good conversation. ## Collaborations ![ATKB-Kennisbank](https://pegamento.nl/wp-content/uploads/2025/04/ATKB-Kennisbank.png) ![KVK-Sprinklr-referentie](https://pegamento.nl/wp-content/uploads/2025/04/KVK-Sprinklr-Referentie.png) ![Kleuterschool Referentie Pegamento](https://pegamento.nl/wp-content/uploads/2025/04/Kindergarden-Referentie-Pegamento.png) ![113: bereikbaarheid van zelfmoordpreventie](https://pegamento.nl/wp-content/uploads/2025/04/113-zelfmoordpreventie-bereikbaarheid.png)