--- title: "Customer contact technology" url: "https://pegamento.nl/en/customer-contact-technology/" lang: "en" type: "page" description: "Technology At Pegamento, we believe in technology that is not only smart, but also robust, safe and reliable. Download white paper Contact Technology that works. For people. At Pegamento, we believe in technology that is not only smart, but also" last_modified: "2026-09-29T13:16:30+00:00" translations: nl: "https://pegamento.nl/technologie-voor-klantcontact/" --- # Customer contact technology # Technology At Pegamento, we believe in technology that is not only smart, but also robust, safe and reliable. [** Download white paper ](https://pegamento.nl/en/contact-2/) [ Contact ](https://pegamento.nl/en/contact-2/) ## Technology that works. For people. At Pegamento, we believe in technology that is not only smart, but also robust, secure and reliable. We combine proprietary software components with proven platforms from our partners, so you can always count on solutions that do what they promise. Whether you are automating customer contact, deploying AI in your processes or working with cloud-based applications, with us the foundation is always professional, secure and future proof. ![Logo-telefoonsysteem](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Logo-Phone-System-scaled-rcymxu9pyqs5xh38plsr9l1ufafg848cfj9qn21la8.png) Pegamento’s proprietary IP for voice communication. Developed entirely in-house and hosted in Dutch data centers, with maximum control over performance, security, and integration. Phone System forms the voice layer within our technology architecture: cloud-native, scalable, and reliable. It connects people, teams, and systems through intelligent telephony that seamlessly integrates with AI, CRM, and workflow solutions. This allows us to make customer interactions more personalized, more efficient, and always accessible—no matter where you work. [ All About Phone System ](https://pegamento.nl/en/phone-system/) ![Mendix is het Low-Code-platform](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Mendix-Pegamento-ra3lcw3jg9tbn2kvf2e706r144hhdq1gdemq3ugz5s.webp) Sometimes you need a solution that completely fits your internal processes. Not a generic system, but an app that does exactly what you need. With Mendix**, we rapidly build secure, scalable low-code applications that support or even automate your business processes. - ** From smart notification systems to AI assistants for employees - Short time-to-market thanks to reusable building blocks - Full control over data usage and integrations with your own systems Mendix is particularly well suited for industries where processes are complex and privacy and compliance requirements are high, such as healthcare, government and logistics. [ All About Mendix ](https://pegamento.nl/en/mendix-low-code-platform/) ![Nice-Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Nice-Pegamento-ra3lcu7v2lqqzunlq1kxv783xcqqybtzp5br5ajri8.webp) Every organization has them: manual, error-prone tasks such as processing customer data or generating reports. With Nice RPA**, you can automate these processes quickly, reliably, and without impacting existing systems. Bots click, read, type, and validate just like an employee—24/7, error-free, and scalable. We combine RPA with AI for smart document recognition, email interpretation, and decision logic. This allows even complex, unstructured processes to be handled automatically. - ** Unlock legacy systems without migration. - Smart desktop bots with NEVA for real-time support - Process discovery and mining for optimal impact With Pegamento as an RPA partner, you get more than technology: you get control of processes, lower costs and employees who can refocus on valuable work. [ All About NICE ](https://pegamento.nl/en/nice/) ![Sprinklr biedt een uitgebreid pakket voor het optimaliseren van klantcontacten](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Sprinklr-Pegamento-ra3lcv5p9fs1bgm8kjzkfozkiqm460xq19z8mkidc0.webp) Sprinklr is the powerful foundation under many of our omnichannel customer contact solutions. One platform for social, email, chat, voice, self-service, AI and workforce management. With integrated knowledge bases, real-time AI analytics and smart routing, you ensure personalized and efficient service, on every channel. - 30+ channels integrated into a single platform - GenAI chatbots, sentiment analysis, and automated quality control - Integrations with CRMs, data lakes, and AI platforms such as OpenAI [ All About Sprinklr ](https://pegamento.nl/en/sprinklr-customer-experience-platforms/) ![uniserver-logo](https://pegamento.nl/wp-content/uploads/elementor/thumbs/uniserver-logo-r8g8vvnvrxp6aj0rdzs2tx20cexkb0pp5calge5szk.webp) Our hosting infrastructure runs entirely in the Netherlands. Thanks to our exclusive partnership with Uniserver** your data stays within national borders, compliant with the AVG and NIS2. Pegamento solutions run on enterprise-grade data centers such as Equinix, NorthC and Equans Beek. With real-time backup, disaster recovery, triple-data center architecture and ISO/NEN/ISAE certification, we guarantee maximum availability and data sovereignty. - Fully Dutch cloud platform - No foreign dependencies - 100% compliant and future-proof [ All About Uniserver ](https://pegamento.nl/en/uniserver-hybrid-cloud-solutions/) ## Safe and responsible with AI We build [AI solutions](https://pegamento.nl/en/ai-powered-intelligence/) that are transparent, explainable and ethical. With every project, we start with a risk analysis based on the AI Act, among others. In doing so, we explicitly include technical robustness, privacy, non-discrimination and human autonomy in design and governance. So you can be sure: **AI at Pegamento is never a black box, but a reinforcement of human work.** ## Technology that moves with you We continuously develop along with what your organization needs. Thanks to our expertise in platforms such as [Sprinklr](https://pegamento.nl/en/sprinklr-customer-experience-platforms/), [Mendix](https://pegamento.nl/en/mendix-low-code-platform/), [NICE RPA](https://pegamento.nl/en/nice/) and our own [AI-Connector](https://pegamento.nl/en/ai-connector-for-better-customercontact/), we always offer the right building blocks for future-proof customer service, with a grip on data, processes and performance. ## Collaborations ![113: bereikbaarheid van zelfmoordpreventie](https://pegamento.nl/wp-content/uploads/2025/04/113-zelfmoordpreventie-bereikbaarheid.png) ![Hersenstichting - Telefonie](https://pegamento.nl/wp-content/uploads/2025/04/Hersenstichting-Telefonie.png) ![Nintendo-referentie-Lijm](https://pegamento.nl/wp-content/uploads/2025/04/Nintendo-referentie-Pegamento.png) ![Villa Pardoes-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Villa-Pardoes-Pegamento.webp)