--- title: "Contact Center" url: "https://pegamento.nl/en/contact-center/" lang: "en" type: "page" description: "Contact runs across all channels One platform for all your customer contact, fast, smart and scalable Download whitepaper Contact Customer contact is changing. Customers want to decide how and when to contact them: via WhatsApp, e-mail, chat, social media or" last_modified: "2026-09-10T12:13:14+00:00" translations: nl: "https://pegamento.nl/contactcenter-technologie/" --- # Contact Center # Contact runs across all channels One platform for all your customer contact, fast, smart and scalable [** Download whitepaper ](#link-whipa) [ Contact ](https://pegamento.nl/en/contact-2/) Customer contact is changing. Customers want to decide how and when to contact them: via WhatsApp, e-mail, chat, social media or telephone. This is a challenge for organizations. How do you maintain overview, speed and quality? Sprinklr offers the answer: one central platform where all contact channels come together. Smart, clear and ready for the future. ## What is Sprinklr? Sprinklr is a powerful [omnichannel platform](https://pegamento.nl/en/omnichannel-corporate-telephony/) that supports customer contact across more than 30 channels, all in one environment. Consider: - WhatsApp, Facebook, Instagram, X, TikTok - Live chat, web forms and email - Telephony and video calling - Review sites such as Trustpilot and Google **Unique:** all calls, incoming and outgoing, are linked to a single customer profile. So you know exactly who you have in front of you, regardless of the channel. ## One customer view, less switching In many organizations, teams work with separate systems. The result: employees search, click and switch, and customers have to tell their stories over and over again. Sprinklr changes that. With one platform, you work more efficiently: - Less time per call - Instant insight into previous interactions and customer data - Faster processing, higher customer satisfaction This way you not only improve the customer experience, but also the work experience of your employees. ## Smart AI that helps you Sprinklr includes powerful AI functionality that supports employees and speeds up processes: - Smart routing:** customers arrive directly at the right department - ** Real-time suggestions:** the AI helps with answers as you type - ** Emotion recognition:** you know how a customer is feeling and can respond accordingly - ** Conversation analysis:** conversations are automatically assessed for content and tone This way you not only improve the customer experience, but also the work experience of your employees. ## Who is Sprinklr suitable for? Sprinklr is ideal for organizations that want to be customer-centric at scale, such as: - ** Municipalities and government agencies - Healthcare and educational institutions - Retailers, e-commerce and telecom companies - Banks, insurers and energy companies Whether you have 10 or 1,000 customer contact employees, Sprinklr grows with you effortlessly. ## What does Sprinklr provide? - Up to 40% shorter handling time** through smart automation - ** Higher customer satisfaction** (NPS/CSAT) thanks to faster service - ** Better quality control** through dashboards and AI audits - ** Lower cost** per contact moment through more efficient workflows ## Frequently Asked Questions Is Sprinklr difficult to use? No. The platform is user-friendly and is tailored to your processes. Employees get clear dashboards and real-time AI support. Can we link Sprinklr to other systems? Yes. Think CRMs like Salesforce, Dynamics or SAP, but also internal tools, knowledge bases or HR systems. Everything can be integrated. How soon can we go live? Depending on your needs, Sprinklr can be up and running within weeks. Pegamento guides the entire process, from setup to training. Is Sprinklr secure and AVG-proof? Absolutely. Sprinklr meets all relevant standards (ISO, SOC2, GDPR) and offers complete control over data, roles and rights. No. The platform is user-friendly and is tailored to your processes. Employees get clear dashboards and real-time AI support. Yes. Think CRMs like Salesforce, Dynamics or SAP, but also internal tools, knowledge bases or HR systems. Everything can be integrated. Depending on your needs, Sprinklr can be up and running within weeks. Pegamento guides the entire process, from setup to training. Absolutely. Sprinklr meets all relevant standards (ISO, SOC2, GDPR) and offers complete control over data, roles and rights. ## Summary With Sprinklr, you manage all your customer contact, from social media to telephony, from a single platform. Thanks to smart AI, real-time insight and scalability, you’ll build a modern customer contact center that’s ready for the future. ## Want to know what Sprinklr can do for your organization? Schedule a demo with one of our specialists or request a quick scan. Within one week you will discover how your customer contact can be smarter and more efficient. ## Collaborations ![Translink-WorkplaceX](https://pegamento.nl/wp-content/uploads/2025/04/Translink-WorkplaceX.png) ![Achmea-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Achmea-Pegamento.webp) ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/2025/04/KVK-Sprinklr-Referentie.png) ![Pegamento Preschool](https://pegamento.nl/wp-content/uploads/2025/04/Kindergarden-Referentie-Pegamento.png)