--- title: "Home" url: "https://pegamento.nl/en/" lang: "en" type: "page" description: "Smart technology. Human difference. Customer engagement solutions that automate where possible and connect where necessary. We deliver customer contact solutions that automate where they can and connect where they need to. What can we help you with? Short introduction Smart" last_modified: "2026-11-03T10:35:16+00:00" translations: nl: "https://pegamento.nl/home/" --- # Home ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/elementor/thumbs/KVK-Sprinklr-Referentie-r4e9dmfzwpjkk73vl2rtk3h3f7oa5yylfivkoboveo.png) ![Compananny Daycare is a Pegamento partner](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Compananny-kinderdagverblijf-ruehggzlx1wobt426xe9m8ue7fhykhud4u6jnm82dc.webp) ![113: Accessibility of Suicide Prevention Services](https://pegamento.nl/wp-content/uploads/elementor/thumbs/113-zelfmoordpreventie-bereikbaarheid-r4e9dndu3jkuvt2ifl6g4l8k0ljndo2brnj25lnh8g.png) ![GasUnie is a customer of Pegamento for Phone System](https://pegamento.nl/wp-content/uploads/elementor/thumbs/GasUnie-Pegamento-r8u69763u3umowfvazcfvw4x5er4axgxzs928rn7cw.webp) ![Achmea-Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Achmea-Pegamento-r8u7ox8dwwnnkfb49u8dlc91xpt8vbt7fslxxwyayo.webp) ![Pegamento Preschool](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Kindergarden-Referentie-Pegamento-r4e9dmfzwpjkk73vl2rtk3h3f7oa5yylfivkoboveo.png) ![Mind Helpline-Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Mind-hulplijn-Pegamento-r8u67316giyekhignkfnrxcl176dzg2opbeqdcs3cw.webp) ![Grafisch Lyceum Utrecht - VoIP](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Grafisch-lyceum-phone-system-voip-rdj0hx85erg6p8xvbpq1e95zp6z1ygp2i0f7dtwni8.png) ![Rijkswaterstaat computer vision application](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Rijkswaterstaat-Pegamento-r8u62fpwo0ld5w9hsk42g3kjam31xbmgqbaay3o64g.webp) ## Smart technology. Human difference. # Customer engagement solutions that automate where possible and connect where necessary. We deliver customer contact solutions that automate where they can and connect where they need to. [ What can we help you with? ](https://pegamento.nl/en/about-us/) [ Short introduction ](https://pegamento.nl/en/about-us/) ## Smart technology. Human difference. ## We deliver customer contact solutions that automate where they can and connect where they need to. [ What can we help you with? ](https://pegamento.nl/en/about-us/) ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/elementor/thumbs/KVK-Sprinklr-Referentie-r4e9dmfzwpjkk73vl2rtk3h3f7oa5yylfivkoboveo.png) ![113: Accessibility of Suicide Prevention Services](https://pegamento.nl/wp-content/uploads/elementor/thumbs/113-zelfmoordpreventie-bereikbaarheid-r4e9dndu3jkuvt2ifl6g4l8k0ljndo2brnj25lnh8g.png) ![GasUnie is a customer of Pegamento for Phone System](https://pegamento.nl/wp-content/uploads/elementor/thumbs/GasUnie-Pegamento-r8u69763u3umowfvazcfvw4x5er4axgxzs928rn7cw.webp) ![Achmea-Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Achmea-Pegamento-r8u7ox8dwwnnkfb49u8dlc91xpt8vbt7fslxxwyayo.webp) ![Pegamento Preschool](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Kindergarden-Referentie-Pegamento-r4e9dmfzwpjkk73vl2rtk3h3f7oa5yylfivkoboveo.png) ![Mind Helpline-Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Mind-hulplijn-Pegamento-r8u67316giyekhignkfnrxcl176dzg2opbeqdcs3cw.webp) ![Grafisch Lyceum Utrecht - VoIP](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Grafisch-lyceum-phone-system-voip-rdj0hx85erg6p8xvbpq1e95zp6z1ygp2i0f7dtwni8.png) ![Rijkswaterstaat computer vision application](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Rijkswaterstaat-Pegamento-r8u62fpwo0ld5w9hsk42g3kjam31xbmgqbaay3o64g.webp) At Pegamento, we make customer contact smarter, faster, and more efficient. This ensures a consistent customer experience across all channels, without waiting or repetition. We provide a single secure, scalable environment where telephony, customer contact software, AI, and process automation converge, with a focus on digital sovereignty. This leads to lower costs and workload, higher customer satisfaction, and more time for personal contact. [ Get to know us better ](https://pegamento.nl/en/about-us/) ## Improve your workflows - [ **AI driven intelligence** – Working smarter with AI ](https://pegamento.nl/en/ai-powered-intelligence/) - [ **Omnichannel & business telephony** – Reachable anytime, anywhere ](https://pegamento.nl/en/omnichannel-corporate-telephony/) - [ **CX Solutions** – Customer-centric to the core ](https://pegamento.nl/en/cx-solutions-development/) - [ **Computer Vision** – See what really matters ](https://pegamento.nl/en/computer-vision/) ## How independent do you want to be? How much control do you really have over your data, infrastructure, and critical technology? This white paper shows where digital dependencies arise and helps you determine **how sovereign your organization wants to be—and needs to be**. [ Download “Digital Sovereignty” ](https://pegamento.nl/en/how-independent-do-you-want-to-be/) ![](https://pegamento.nl/wp-content/uploads/2026/09/Billboard-1024x576.webp) ## Current References [ ![Voice - Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Pegamento-zintuigen-proeven-r2ctfbbvyux4xm7knvjgqjo1s4597v0obvybc0nwmg.png) ## Chamber of Commerce Voicebot ensures 85-90% correct call routing and one customer number for all channels. Read the reference ](https://pegamento.nl/en/customercase/chamber-of-commerce/) [ ![Hearing - Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Pegamento-zintuigen-ear-r2ctfae1s0vum08xtd4u61wl6q9w05wxzratuqpaso.png) ## 113 Suicide Prevention One platform for chat & telephony with real-time insight and immediate assistance. Read the reference ](https://pegamento.nl/en/customercase/113-suicide-prevention/) [ ![Do - Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Pegamento-zintuigen-voelen-r2ctfbbvyux4xm7knvjgqjo1s4597v0obvybc0nwmg.png) ## Kindergarden 40% shorter response time and 15% more logins by deploying Sprinklr + Phone System. Read the reference ](https://pegamento.nl/klantcase/omnichannel-oplossing-voor-kindergarden/) ## Switch to Pegamento now As a contact center, you can’t afford downtime or outdated technology. Pegamento offers telephony, digital channels, smart routing, and reporting—all seamlessly integrated through Sprinklr and our VoIP platform. Scalable, reliable, and AI-ready! [ Make the switch ](https://pegamento.nl/en/platform-transfer/) Transfer > “Human interaction remains important when resolving customer inquiries—unless it’s a question that’s been asked many times before and AI can provide a perfect answer based on its own knowledge base. So, fast where possible and personal where necessary.” We call that “The Human Lead.” Serge Poppes, CEO Pegamento [ Our Vision for the Use of AI ](https://pegamento.nl/en/about-us/) ![Serge Poppes is CEO of Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Serge-Poppes-CEO-Pegamento-roeu43w3kaewvgmne9h930j23j7p2q3bwo6q3zdyps.webp) ## Principals ![Compananny Daycare is a Pegamento partner](https://pegamento.nl/wp-content/uploads/2026/10/Compananny-kinderdagverblijf.webp) ![Bakery Amstelveld-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Bakkerij-Amstelveld-Pegamento.webp) ![Knowledge Base solution for Mediq](https://pegamento.nl/wp-content/uploads/2025/07/Mediq-Pegamento.webp) ![Achmea-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Achmea-Pegamento.webp) ![HVA - Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/HVA-Pegamento.webp) ![Municipality of Groningen-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Gemeente-Groningen-Pegamento.webp) ![Home Owners Association-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Vereniging-Eigen-Huis-Pegamento.webp) ![UVA-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/UVA-Pegamento.webp) ![Trimbos Institute-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Trimbos-Instituut-Pegamento.webp) ![Pegamento Preschool](https://pegamento.nl/wp-content/uploads/2025/04/Kindergarden-Referentie-Pegamento.png) ![113: Accessibility of Suicide Prevention Services](https://pegamento.nl/wp-content/uploads/2025/04/113-zelfmoordpreventie-bereikbaarheid.png) ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/2025/04/KVK-Sprinklr-Referentie.png) ![Signify-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Signify-Pegamento.webp) ![GasUnie is a customer of Pegamento for Phone System](https://pegamento.nl/wp-content/uploads/2025/07/GasUnie-Pegamento.webp) ![Logo of our client, the Rotterdam-The Hague Metropolitan Region](https://pegamento.nl/wp-content/uploads/2026/08/OV-rotterdam.png) ![SKK Kozijnwacht-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/SKK-Kozijnwacht-Pegamento.webp) ![Villa Pardoes-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Villa-Pardoes-Pegamento.webp) ![Listening line reference](https://pegamento.nl/wp-content/uploads/2025/04/Luisterlijn-referentie.png) ## Partners ![Sprinklr offers a comprehensive suite of tools for optimizing customer interactions](https://pegamento.nl/wp-content/uploads/2025/08/Sprinklr-Pegamento-300x169.webp) ![Nice-Pegamento](https://pegamento.nl/wp-content/uploads/2025/08/Nice-Pegamento-300x169.webp) ![Mendix is the low-code platform](https://pegamento.nl/wp-content/uploads/2025/08/Mendix-Pegamento-300x169.webp) ![uniserver logo](https://pegamento.nl/wp-content/uploads/2025/07/uniserver-logo-300x169.webp) [ ![Nice-Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Nice-Pegamento-ra3lcu7xib9yvqomz955cqzsvvntkrizxmkdkiktwq.webp) ](https://pegamento.nl/en/category/technology/)[ ![Mendix is the low-code platform](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Mendix-Pegamento-ra3lcw3lvzcjiylwo9yehqiq2nek05qglvvcj2i1ka.webp) ](https://pegamento.nl/en/category/technology/)[ ![uniserver logo](https://pegamento.nl/wp-content/uploads/elementor/thumbs/uniserver-logo-r8g8vvny7n8e6f1sn7cabgtpaxumxgepdtj7vm6ve2.webp) ](https://pegamento.nl/en/category/technology/)[ ![Sprinklr offers a comprehensive suite of tools for optimizing customer interactions](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Sprinklr-Pegamento-ra3lcv5rp5b97cn9trjrx8r9h9j6sgmq9r7v1sjfqi.webp) ](https://pegamento.nl/en/category/technology/) ## Most recent blog post ## Participate Delve into smart technology and discover what’s really possible. Read. Listen. Ask questions. Or just talk to our team. ![See](https://pegamento.nl/wp-content/uploads/elementor/thumbs/pagamento-icoon-borden-light-01-r3fedlm3jka2uj3mfn0ein69bp8swomkc81gpprylk.png) ## Read the white papers ![See](https://pegamento.nl/wp-content/uploads/elementor/thumbs/pagamento-icoon-borden-light-01-r3fedlm3jka2uj3mfn0ein69bp8swomkc81gpprylk.png) ## Watch the videos ![Hear](https://pegamento.nl/wp-content/uploads/elementor/thumbs/pagamento-icoon-borden-light-02-r3fedpdgawf84yy5tomwsm83p8q9rh1hoqnemtmdwo.png) ## Listen to the podcast ![Speech](https://pegamento.nl/wp-content/uploads/elementor/thumbs/pagamento-icoon-borden-light-03-r3fedt4t28kdfesp7q9f2l9y2s7qm9gf199cjxgt7s.png) ## Talk to our team