---
title: "Omnichannel & Corporate Telephony"
url: "https://pegamento.nl/en/omnichannel-corporate-telephony/"
lang: "en"
type: "page"
description: "Control over your customer contact One platform. All channels. Full direction. That's the way to manage your customer contact. Download whitepaper Contact One platform. All channels. Full direction. Customer expectations are higher than ever: fast, personal and consistent contact, through"
last_modified: "2026-09-10T12:02:02+00:00"
translations:
  nl: "https://pegamento.nl/omnichannel-bedrijfstelefonie/"
---

# Omnichannel & Corporate Telephony

# Control over your customer contact

One platform. All channels. Full direction.   That’s the way to manage your customer contact.

[

Download whitepaper

](#link-whipa)

[

Contact

](https://pegamento.nl/en/contact-2/)

## One platform. All channels. Full direction.

Customer expectations are higher than ever: fast, personal and consistent contact, through any channel. To make that possible, you not only need smart tools for the front office, but also a powerful foundation in the back office. Pegamento brings this together in one integrated approach with [Sprinklr](https://pegamento.nl/en/sprinklr-customer-experience-platforms/) for omnichannel customer contact and [Phone System](https://pegamento.nl/en/phone-system/) for modern, flexible telephony.

## Front Office

### Sprinklr, all customer channels in one environment

Sprinklr Service is the heart of the modern front office. This AI-powered platform brings all customer interactions together in one uniform agent environment: from e-mail, chat and social media to WhatsApp and telephony. Employees no longer have to switch between systems: all communication, customer data and insights are clearly arranged on one screen.

### Advantages of Sprinklr in the front office

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One customer view with each channel, even when customers switch channels

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Generative AI for automated responses, suggestions and analysis

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Intelligent routing of calls based on customer data or urgency

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Self-service capabilities through chatbots and knowledge bases

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Real-time dashboards and sentiment analysis for executives

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Full integration with CRM, WFM and back office telephony

With [Sprinklr](/Sprinklr), you give your front office staff the tools to respond more quickly, personally and consistently, regardless of the channel.

## Backoffice

## Phone System, smart, scalable cloud telephony

While Sprinklr handles customer interaction, Phone System from Pegamento provides a future-proof telephony infrastructure behind the scenes. From fixed phones to mobile and Microsoft Teams: with Phone System, everyone is accessible through one professional platform.

## Benefits of Phone System in the back office

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Fully cloud-based calling (VoIP)

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Fixed-mobile integration and Teams linkage

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Queues, call menus (IVR), call forwarding and call recording

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Operator station (Connecsy Enterprise) with instant insight into availability

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Advanced ACD routing and reporting

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Web-based management and real-time monitoring

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Secure, ISO-certified and 99.9999% uptime

[Phone System](https://pegamento.nl/en/phone-system/) is the backbone of your telephony: reliable, flexible and easy to manage, and fully integrated with [Sprinklr](https://pegamento.nl/en/sprinklr-customer-experience-platforms/) for seamless front- and back-office collaboration.

## Our users

Customers

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Users

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Calls

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Solution

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## Request Demo

We’d love to show you how Phone System works and how the benefits translate into job satisfaction.

## Connecting in technology and collaboration

We believe that customer contact is only successful when **technology empowers people**. That’s why Pegamento provides not only technology, but also strategy, guidance and adoption. From channel strategy to voicebot, from CRM connection to training: we help organizations move forward.

>

“85-90% Accurate call routing via voicebot, integration of social, chat ánd telephony in Sprinklr.”

Kamer van Koophandel

>

“One central environment for parents, reduced response time (-40%) and higher conversion (+15%) thanks to Sprinklr + Phone System.”

Kindergarden

## Collaborations

![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/2025/04/KVK-Sprinklr-Referentie.png)																										![Pegamento Preschool](https://pegamento.nl/wp-content/uploads/2025/04/Kindergarden-Referentie-Pegamento.png)																										![Listening line reference](https://pegamento.nl/wp-content/uploads/2025/04/Luisterlijn-referentie.png)																										![Omroep Brabant-Pegamento](https://pegamento.nl/wp-content/uploads/2025/04/Omroep-Brabant-Pegamento.png)