--- title: "ISO certified customer contact" url: "https://pegamento.nl/en/iso-certified-customer-contact/" lang: "en" type: "page" description: "ISO certification gives you guarantees ISO 27001 and ISO 9001 certified for 2025 and 2026 Download whitepaper Contact Why we choose ISO certification Fifteen years ago, Pegamento started with one conviction: good customer contact occurs when technology supports people's work," last_modified: "2026-09-10T14:04:05+00:00" translations: nl: "https://pegamento.nl/iso-gecertificeerd-klantcontact/" --- # ISO certified customer contact # ISO certification gives you guarantees ISO 27001 and ISO 9001 certified for 2025 and 2026 [** Download whitepaper ](#link-whipa) [ Contact ](https://pegamento.nl/en/contact-2/) ## Why we choose ISO certification Fifteen years ago, Pegamento started with one conviction: good customer contact occurs when technology supports people’s work, not takes over. At a time when customer contact was still fragmented across phone systems, inboxes and separate screens, we built solutions that gave employees an overview and helped customers more quickly and personally. Professionalizing customer contact then meant: structure, connect and simplify. Useful, scalable, but with one clear precondition: it must be able to grow safely and responsibly. [ ![Pegamento is ISO-27001 certified](https://pegamento.nl/wp-content/uploads/2025/02/ISO-27001-Pegamento.webp) ](https://pegamento.nl/wp-content/uploads/2026/04/ProCertify-ISO-27001-2022-Certificaat-Pegamento.pdf) [ ![Pegamento is ISO-9001 certified](https://pegamento.nl/wp-content/uploads/2025/02/ISO-9001-Pegamento.webp) ](https://pegamento.nl/wp-content/uploads/2026/04/ProCertify-ISO-9001-Certificaat-Pegamento.pdf) **With ISO 27001, trust is at the heart of every contact moment.** **With ISO 9001, every interaction becomes a stable, improvable building block**. ### **What is ISO 9001** ISO 9001 focuses on **quality and continuous improvement**.It ensures that processes are performed consistently, controlled and reliably_ according to established practices_, regardless of volume, employee, team or channel. ## For customer contact, that means: - Customers receive predictable and reliable service** - Work processes are **repeatable**, not dependent on chance - Feedback is **turned into improvement in a structured way** - Technology and practices grow with the organization ### **What is ISO 27001** ISO 27001 is the international standard for **information security**. It goes beyond technology: it secures how we handle personal data, access rights, incidents, risks and improvements. ## For customer contact, that means: - Data is protected and classified - Only authorized employees and systems have access - All actions are traceable and verifiable - Every change is made consciously and responsibly ![The new ISO certification for 2025-2026](https://pegamento.nl/wp-content/uploads/2025/11/ISO-certificering-2025-2026-1024x718.webp)Pictured from left to right: Drs. Mischa van der Vliet RE (AuditVision), Ms. Shannon Breuer (Pegamento), Wayne Tuck (Pegamento) ## Ensuring your success Today we are in the midst of a new phase: that of [agentic AI](/agentic-ai) within customer contact. Whereas customer contact systems used to mainly record and route what came in, AI agents can now support them independently: - They recognize what a customer needs - Look up information from multiple systems - Prepare responses and follow-up steps - And help employees work faster and more carefully These are not scripts and not “tricks,” they are digital assistants with context, memory and purpose, always within clear frameworks. And exactly those frameworks, **security**, **accountability**, **transparency** and **control**, are guaranteed by ISO 27001 and ISO 9001. This makes innovation not a risk, but a responsible step forward in how customer contact is organized. > “Our ISO certification confirms that we have quality and safety demonstrably in order. That is the basis on which we make customer contact smarter, more humane and future-proof.” Serge Poppes, CEO Pegamento ## What do you notice about our certification? The forerunners in modern customer contact are organizations where interactions are complex, intense and meaningful and where expectations are rising. ##### **Public service** Municipalities, healthcare organizations and implementing agencies are experiencing pressures: higher demand, less capacity, stricter requirements for care. ##### **Financial services** Banks, insurers and leasing companies have high standards for compliance and verification. Here, agentic AI provides faster verification, less manual work and lower error proneness, without compromising diligence. ##### **Commercial organizations** Retail, telecom and e-commerce are all about personalized experience at scale. Here, AI supports the contact center so that every customer gets an immediate and relevant response, 24/7, with no wait time. ## What does certification mean to you We are happy to start the conversation and show you the quality steps you can take. ## Collaborations ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/2025/04/KVK-Sprinklr-Referentie.png) ![Achmea-Pegamento](https://pegamento.nl/wp-content/uploads/2025/07/Achmea-Pegamento.webp) ![Logo Municipality of Amsterdam](https://pegamento.nl/wp-content/uploads/2025/11/Gemeente-Amsterdam.svg) ![Translink-WorkplaceX](https://pegamento.nl/wp-content/uploads/2025/04/Translink-WorkplaceX.png)