--- title: "Platform Transfer" url: "https://pegamento.nl/en/platform-transfer/" lang: "en" type: "page" description: "Switching Phone Platforms Should I replace Avaya, Mitel, or Genesys Engage? Make the transition safely with a proven plan! Migration Checklist Schedule a Migration Scan Do you use Avaya, Mitel, or Genesys Engage? If your contact center is still running" last_modified: "2026-09-10T07:41:22+00:00" translations: nl: "https://pegamento.nl/telefonie-platform-overstap/" --- # Platform Transfer ## Switching Phone Platforms # Should I replace Avaya, Mitel, or Genesys Engage? Make the transition safely with a proven plan! [ Migration Checklist ](https://pegamento.nl/wp-content/uploads/2026/07/30-Puntenchecklist-Pegamento.pdf) [ Schedule a Migration Scan ](#scan) ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/elementor/thumbs/KVK-Sprinklr-Referentie-r4e9dmfzwpjkk73vl2rtk3h3f7oa5yylfivkoboveo.png) ![113: Accessibility of Suicide Prevention Services](https://pegamento.nl/wp-content/uploads/elementor/thumbs/113-zelfmoordpreventie-bereikbaarheid-r4e9dndu3jkuvt2ifl6g4l8k0ljndo2brnj25lnh8g.png) ![Pegamento Preschool](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Kindergarden-Referentie-Pegamento-r4e9dmfzwpjkk73vl2rtk3h3f7oa5yylfivkoboveo.png) ![GasUnie is a customer of Pegamento for Phone System](https://pegamento.nl/wp-content/uploads/elementor/thumbs/GasUnie-Pegamento-r8u69763u3umowfvazcfvw4x5er4axgxzs928rn7cw.webp) ![Graphic lyceum phone-system voip](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Grafisch-lyceum-phone-system-voip-1-rdtx7sw1xv52lyvr1e2f33yifd5xrg3ja0o1tpj5kw.png) ![Omroep Brabant-Pegamento](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Omroep-Brabant-Pegamento-r4e8tb5k7lqhnkm47ao2o80h9fsptgbfazbtb1t5vk.png) ![Rotterdam University of Applied Sciences - logo](https://pegamento.nl/wp-content/uploads/elementor/thumbs/Hogeschool-Rotterdam-rhxmr3cxw059s891r4aqgl9bkmp5o21wyxqdhag5xc.webp) ![Van der Valk Hotels - reference](https://pegamento.nl/wp-content/uploads/elementor/thumbs/gs-a7d174ab59-Van-der-Valk-hotels-rida8z0dnpzhj5vogsvraipd3s6kbdl5cpsyjwdgcg.jpg) ## Do you use Avaya, Mitel, or Genesys Engage? If your contact center is still running on an older telephony platform, what you want above all is certainty: to remain accessible, avoid a risky “big bang” approach, and have a clear migration path. Pegamento brings together voice, digital channels (social media, WhatsApp), routing, reporting, and integrations in Sprinklr and the Pegamento Phone System, our proprietary VoIP platform. ### Why explore all your options now? Many organizations wait until a contract, support date, or change in supplier becomes urgent. By then, there is less time to carefully compare options and migrate safely. By working out scenarios now, you maintain control over planning, budget, business continuity, and organizational buy-in. [ Call our experts right away ](tel:0031880067180) ## Avaya A minimum commitment of 200 seats has been announced for Avaya Experience Platform Public. SIP Trunking and Communications APIs/CPaaS have also been phased out. This makes it a logical time to assess whether Avaya still aligns with your contact center strategy. [ Learn more ](https://pegamento.nl/en/contact-2/) since 2025 ## Mitel Your Mitel environment may not need to be phased out tomorrow. But as telephony, Teams, CRM, digital channels, AI, and reporting need to be increasingly integrated, it’s wise to map out your modernization path well in advance. [ Learn more ](https://pegamento.nl/en/contact-2/) Upgrade ## Genesys Genesys has officially set December 31, 2028, as the end date for Genesys Engage on-premises. For larger contact centers, that’s not a long time: integrations, the bidding process, adoption, and a phased rollout often require a great deal of preparation. [ Learn more ](https://pegamento.nl/en/contact-2/) in 2028 ## What do you get in return? The migration of your telephony platform is only successful if employees remain reachable, customers receive excellent service, and the IT department maintains control over management, security, and integrations. That’s why Pegamento looks not only at the tools, but at the entire customer contact operation. ## All customer channels in a single workflow - Smart routing for voice, email, chat, social media, and messaging - Knowledge Overview - AI Support - Smart Reports ## Reliable phone service without being locked in - Cloud-Based Telephony Using SIP and Open Standards - Teams Integration - Management Portal - Smart Reports - Migration is possible step by step ## Implementation that incorporates the operation - One partner for design - Integration Options - Security - Launch & Training - Management and Optimization After Launch ## These customers are already using Phone System​ ![Pegamento Preschool](https://pegamento.nl/wp-content/uploads/2025/04/Kindergarden-Referentie-Pegamento.png) ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/2025/04/KVK-Sprinklr-Referentie.png) ![GasUnie is a customer of Pegamento for Phone System](https://pegamento.nl/wp-content/uploads/2025/07/GasUnie-Pegamento.webp) ![Omroep Brabant-Pegamento](https://pegamento.nl/wp-content/uploads/2025/04/Omroep-Brabant-Pegamento.png) ![Rotterdam University of Applied Sciences - logo](https://pegamento.nl/wp-content/uploads/2026/01/Hogeschool-Rotterdam.webp) ![Van der Valk Hotels - reference](https://pegamento.nl/wp-content/uploads/2026/01/gs-a7d174ab59-Van-der-Valk-hotels.jpg) ## Plan Your Migration Now Migrating from Avaya, Mitel, or Genesys Engage involves more than just telephony. Consider integrations, number porting, security, reporting, adoption, and business continuity as well. A secure migration starts with a clear overview. That’s why you should use our checklist as your first step in planning your **Avaya**, **Mitel**, or **Genesys Engage migration**. Would you rather go through this together? If so, request a 30-minute migration scan. [ Migration Checklist ](https://pegamento.nl/wp-content/uploads/2026/07/30-Puntenchecklist-Pegamento.pdf) [ No-Obligation Migration Assessment ](#scan) ## Request a migration scan In 30 minutes, you’ll get an initial overview of the risks, dependencies, and the most logical next step. ## More Telecommunications Case Studies ![KVK-Sprinklr Reference](https://pegamento.nl/wp-content/uploads/2025/04/KVK-Sprinklr-Referentie.png) ![Logo OOZ als referentie voor Pegamento](https://pegamento.nl/wp-content/uploads/2026/08/Beeldmerk-OOZ-samenmeerkracht-01-300x249-1.png) ![Graphic lyceum phone-system voip](https://pegamento.nl/wp-content/uploads/2025/10/Grafisch-lyceum-phone-system-voip-1.png) ![Omroep Brabant-Pegamento](https://pegamento.nl/wp-content/uploads/2025/04/Omroep-Brabant-Pegamento.png)