{"id":27255,"date":"2026-05-10T13:49:30","date_gmt":"2026-05-10T11:49:30","guid":{"rendered":"https:\/\/pegamento.nl\/klantcase\/mind-helpline\/"},"modified":"2026-09-09T15:49:14","modified_gmt":"2026-09-09T13:49:14","slug":"mind-helpline","status":"publish","type":"klantcase","link":"https:\/\/pegamento.nl\/en\/customercase\/mind-helpline\/","title":{"rendered":"MIND Helpline"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27255\" class=\"elementor elementor-27255 elementor-13960\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"klantcase\">\n\t\t\t\t<div class=\"elementor-element elementor-element-214cea12 e-flex e-con-boxed e-con e-parent\" data-id=\"214cea12\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27098,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Klantcontact-Mind-Korrelatie.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d2a4fa1 e-grid e-con-full e-con e-child\" data-id=\"d2a4fa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-312af344 e-con-full e-flex e-con e-child\" data-id=\"312af344\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3524138a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3524138a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The goal at Mind Helpline: anyone who contacts us by phone or online should be helped within half an hour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70e517b8 elementor-widget elementor-widget-heading\" data-id=\"70e517b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Structure in all customer contacts<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1354e2d7 e-con-full e-flex e-con e-child\" data-id=\"1354e2d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10fc08f8 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"10fc08f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#link-whipa\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download whitepaper<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d728979 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4d728979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d34ce5a e-flex e-con-boxed e-con e-parent\" data-id=\"1d34ce5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4baa4464 e-con-full e-flex e-con e-child\" data-id=\"4baa4464\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25fd28a8 elementor-widget elementor-widget-heading\" data-id=\"25fd28a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4b35ce elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7e4b35ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Communication came in scattered<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Employees long in search of correct (customer) data<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Insight into busy line for efficiently deploying employees<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44b77d73 e-con-full e-flex e-con e-child\" data-id=\"44b77d73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca8258 elementor-widget elementor-widget-heading\" data-id=\"ca8258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Result<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fd9f342 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5fd9f342\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">18,000 contacts handled via phone, chat, WhatsApp and mail<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">70 shelter provided after help seekers contacted<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b5cdb4d e-flex e-con-boxed e-con e-parent\" data-id=\"7b5cdb4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-30a75874 e-con-full e-flex e-con e-child\" data-id=\"30a75874\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b588960 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4b588960\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimizes reach for even better assistance\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24ab1c44 e-con-full e-flex e-con e-child\" data-id=\"24ab1c44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-482bd6b e-con-full e-flex e-con e-child\" data-id=\"482bd6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e80f569 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7e80f569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a class=\"\" href=\"https:\/\/mindkorrelatie.nl\/\">MIND Helpline<\/a> is a national organization that offers anonymous, professional, psychological and psychosocial help. Their goal: to help anyone who contacts them by phone or online within half an hour. To ensure this, their number one priority is optimal accessibility. With our Pegamento <a href=\"https:\/\/pegamento.nl\/en\/contact-center\/\">Contact Center<\/a> regulates MIND Helpline all its communications in one place with the result: faster switching between calls, shorter waiting times and help seekers faster helped.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6f4a15 elementor-widget elementor-widget-text-editor\" data-id=\"a6f4a15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>From fragmented communication to structure<\/h3><p>MIND Helpline works with psychologists and social workers to help anyone who contacts them by phone or online within half an hour. With practical tips, individual advice and personal feedback. And where necessary also with a referral to regular care or help. To ensure this, their number one priority is optimal accessibility.   <\/p><p>Therefore, the organization sees many advantages in an <a href=\"https:\/\/pegamento.nl\/en\/omnichannel-corporate-telephony\/\">omnichannel platform<\/a>. At present, all incoming communication arrives fragmented via phone, mail, chat or WhatsApp. And so does (customer) information. Helpers have to monitor different channels and search longer for all (customer) information to provide the right help. In addition, there is a need to analyze much better what the busyness is on the lines and how they can respond well to it with the schedule planning.    <\/p><p>MIND Helpline also sees opportunities in improving and personalizing contact. Now, calls come in through the channel of choice. A triage operator does an initial check and then forwards the call to the most appropriate social worker. How nice would it be if incoming calls were forwarded directly to a social worker who is available?   <\/p><h3>All communication arranged in one place<\/h3><p>To optimize accessibility, MIND Helpline found the solution in the Pegamento Contact Center, omnichannel. This way, the social workers receive all incoming communication, and thus all (customer) information, on one platform. This allows them to keep records better and switch calls faster.  <\/p><p>In addition, the omnichannel MIND Helpline offers the possibility of greater automation of the triage process. With this, she can, for example, choose to put a request for help directly through to a social worker without the intervention of a triage operator, thereby shortening queues and helping those seeking help faster. <\/p><p>Reporting is also one of the tools the organsiation plans to deploy. By monitoring conversations, it can keep an eye on peak moments in order to deploy aid workers as efficiently as possible. But also reporting on trends and topics being discussed, in order to pick up signals from society and respond to them.  <\/p><p>All with the goal of helping anyone asking for help move forward with a conversation within half an hour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c863c26 e-con-full e-flex e-con e-child\" data-id=\"5c863c26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b8412d7 elementor-widget elementor-widget-text-editor\" data-id=\"3b8412d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>Applied Solution<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37a3a8ee elementor-widget elementor-widget-button\" data-id=\"37a3a8ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contactcenter\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact Center<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35b6d73 e-con-full e-flex e-con e-child\" data-id=\"35b6d73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e336d0 elementor-widget elementor-widget-text-editor\" data-id=\"6e336d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Applied expertise<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d532fa elementor-widget elementor-widget-button\" data-id=\"1d532fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/omnichannel-corporate-telephony\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Omnichannel &amp; Corporate Telephony<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c170ab7 e-flex e-con-boxed e-con e-parent\" data-id=\"3c170ab7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5de3b42f e-con-full e-flex e-con e-child\" data-id=\"5de3b42f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69f2180 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"69f2180\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27308 klantcase type-klantcase status-publish has-post-thumbnail hentry categorien-agentic-ai categorien-workplacex\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/achmea\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"864\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Achmea-Callcenter.webp\" class=\"attachment-full size-full wp-image-27101\" alt=\"Achmea call center\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Achmea-Callcenter.webp 2560w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Achmea-Callcenter-300x101.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Achmea-Callcenter-1024x346.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Achmea-Callcenter-768x259.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Achmea-Callcenter-1536x518.webp 1536w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Achmea-Callcenter-2048x691.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/achmea\/\" >\n\t\t\t\tAchmea\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Smart desktop automation speeds up customer contact and significantly reduces IT costs.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/achmea\/\" aria-label=\"Read more about Achmea\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27329 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/mediq\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1920\" height=\"1253\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Mediq-CX-Solution.avif\" class=\"attachment-full size-full wp-image-27128\" alt=\"Knowledge Base solution for Mediq\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Mediq-CX-Solution.avif 1920w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Mediq-CX-Solution-300x196.avif 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Mediq-CX-Solution-1024x668.avif 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Mediq-CX-Solution-768x501.avif 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Mediq-CX-Solution-1536x1002.avif 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/mediq\/\" >\n\t\t\t\tMediq\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Smart knowledge platform improves service quality and speeds up employee onboarding process.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/mediq\/\" aria-label=\"Read more about Mediq\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27255 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/mind-helpline\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"2560\" height=\"864\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie.webp\" class=\"attachment-full size-full wp-image-27098\" alt=\"Mind Helpline\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie.webp 2560w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-300x101.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-1024x346.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-768x259.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-1536x518.webp 1536w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-2048x691.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/mind-helpline\/\" >\n\t\t\t\tMIND Helpline\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Omnichannel connects 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