{"id":27308,"date":"2025-04-10T14:10:22","date_gmt":"2025-04-10T12:10:22","guid":{"rendered":"https:\/\/pegamento.nl\/klantcase\/achmea\/"},"modified":"2026-09-09T16:00:03","modified_gmt":"2026-09-09T14:00:03","slug":"achmea","status":"publish","type":"klantcase","link":"https:\/\/pegamento.nl\/en\/customercase\/achmea\/","title":{"rendered":"Achmea"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27308\" class=\"elementor elementor-27308 elementor-14019\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"klantcase\">\n\t\t\t\t<div class=\"elementor-element elementor-element-390100e e-flex e-con-boxed e-con e-parent\" data-id=\"390100e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27101,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Achmea-Callcenter.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8315a6 e-grid e-con-full e-con e-child\" data-id=\"8315a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-247acc9e e-con-full e-flex e-con e-child\" data-id=\"247acc9e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e181e70 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7e181e70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Improved automation of customer contact increased customer satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bfc8da6 elementor-widget elementor-widget-heading\" data-id=\"6bfc8da6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact handling substantially improved<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bd04d46 e-con-full e-flex e-con e-child\" data-id=\"6bd04d46\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1af6d6 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3c1af6d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#link-whipa\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download whitepaper<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4928597e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4928597e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a127858 e-flex e-con-boxed e-con e-parent\" data-id=\"7a127858\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-52f4242e e-con-full e-flex e-con e-child\" data-id=\"52f4242e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c79a1b0 elementor-widget elementor-widget-heading\" data-id=\"7c79a1b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3f7f44 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5c3f7f44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Speed up work processes<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Accelerate handling time of customer contact<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Automating administrative work<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-104a4ab7 e-con-full e-flex e-con e-child\" data-id=\"104a4ab7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cabdc63 elementor-widget elementor-widget-heading\" data-id=\"cabdc63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Result<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c083c87 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4c083c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">30 different services active<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">89% substantial savings per month through higher efficient<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">52% substantial savings per month through reduced IT costs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-647fda25 e-flex e-con-boxed e-con e-parent\" data-id=\"647fda25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-54262493 e-con-full e-flex e-con e-child\" data-id=\"54262493\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bacd9c1 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5bacd9c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Realizes growth ambition<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ecf932c e-con-full e-flex e-con e-child\" data-id=\"6ecf932c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-5399fec9 e-con-full e-flex e-con e-child\" data-id=\"5399fec9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d89283f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5d89283f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a class=\"\" href=\"https:\/\/www.achmea.nl\/\" target=\"_blank\" rel=\"noopener\">Achmea&#8217;<\/a> s customer service handles about two million personal customer contacts per year. In order to realize the growth ambition, it is necessary to use automation for this personal contact that supports the employee in the right way. With the deployment of RPA<a href=\"https:\/\/pegamento.nl\/en\/agentic-ai-for-customer-service\/\">(Agentic AI<\/a>) we accelerated the work process and reduced the handling time of customer contacts.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-695518bb elementor-widget elementor-widget-text-editor\" data-id=\"695518bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Fast policy conversion with Desktop Automation for Achmea<\/h3><p>Achmea uses various systems that are deeply embedded in the organization. Quick and flexible adjustments are not always easy in such an environment. &#8220;A good contact is often spoiled by a bad system,&#8221; was once said in one of the first conversations. We then set to work to build a solution that:   <\/p><ul><li>Speed up the work process and reduce handling time;<\/li><li>Insights commercial opportunities for cross- and upsell;<\/li><li>Ensures employees receive relevant information at the right time.<\/li><\/ul><p>Our RPA solution has taken care of this. Through a flexible shell, some of the manual work is automated, so employees can help customers much faster and software robots do the boring routine work. Some concrete automated examples within Achmea:  <\/p><ul><li>Create and email a copy of a green card for a customer;<\/li><li>Report code retrieval from an online database so that each client can be insured immediately;<\/li><li>Standard email reading and processing in the Achmea system;<\/li><li>Send an iDEAL link by e-mail to customers in arrears.<\/li><li style=\"list-style-type: none\"> <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-30b62d76 e-con-full e-flex e-con e-child\" data-id=\"30b62d76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e037fd elementor-widget elementor-widget-text-editor\" data-id=\"16e037fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Applied Solution<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bed73a4 elementor-widget elementor-widget-button\" data-id=\"7bed73a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/agentic-ai\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agentic AI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43958933 e-flex e-con-boxed e-con e-parent\" data-id=\"43958933\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b08969 e-con-full e-flex e-con e-child\" data-id=\"1b08969\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-578cb797 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"578cb797\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27263 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/graphic-lyceum-utrecht\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"864\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Grafisch-Lyceum-omnichannel-bereikbaarheid.webp\" class=\"attachment-full size-full wp-image-27099\" alt=\"Graphic-Lyceum-omnichannel-accessibility\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Grafisch-Lyceum-omnichannel-bereikbaarheid.webp 2560w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Grafisch-Lyceum-omnichannel-bereikbaarheid-300x101.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Grafisch-Lyceum-omnichannel-bereikbaarheid-1024x346.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Grafisch-Lyceum-omnichannel-bereikbaarheid-768x259.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Grafisch-Lyceum-omnichannel-bereikbaarheid-1536x518.webp 1536w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/graphic-lyceum-utrecht\/\" >\n\t\t\t\tGraphic Lyceum Utrecht\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Teams integration replaces outdated telephony, increases reachability and flexibility.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/graphic-lyceum-utrecht\/\" aria-label=\"Read more about Graphic Lyceum Utrecht\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27323 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/translink\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Translink-Pegamento.webp\" class=\"attachment-full size-full wp-image-27129\" alt=\"Translink-Pegamento\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Translink-Pegamento.webp 1280w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Translink-Pegamento-300x200.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Translink-Pegamento-1024x682.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Translink-Pegamento-768x512.webp 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/translink\/\" >\n\t\t\t\tTranslink\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Smart platform reduces screen choices, speeds processing and provides overview.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/translink\/\" aria-label=\"Read more about Translink\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27297 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/113-suicide-prevention\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1200\" height=\"682\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/113-zelfmoordpreventie-callcenter-blog.webp\" class=\"attachment-full size-full wp-image-27739\" alt=\"113-suicide-prevention-call-center-blog\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/113-zelfmoordpreventie-callcenter-blog.webp 1200w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/113-zelfmoordpreventie-callcenter-blog-300x171.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/113-zelfmoordpreventie-callcenter-blog-1024x582.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/113-zelfmoordpreventie-callcenter-blog-768x436.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/113-suicide-prevention\/\" >\n\t\t\t\t113 Suicide Prevention\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Privacy-safe communication system for critical emergency response in crisis situations.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/113-suicide-prevention\/\" aria-label=\"Read more about 113 Suicide Prevention\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41fdc37f e-flex e-con-boxed e-con e-parent\" data-id=\"41fdc37f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-684f53e8 e-con-full e-flex e-con e-child\" data-id=\"684f53e8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-d8f2165 e-con-full e-flex e-con e-child\" data-id=\"d8f2165\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-b33b3c1 e-grid e-con-full e-con e-child\" data-id=\"b33b3c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/translink&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-7c89f704 elementor-widget elementor-widget-image\" data-id=\"7c89f704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Translink-WorkplaceX.png\" class=\"attachment-large size-large wp-image-27084\" alt=\"Translink-WorkplaceX\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/referenties&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-4fe0e46a elementor-widget elementor-widget-image\" data-id=\"4fe0e46a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Omroep-Brabant-Pegamento.png\" class=\"attachment-medium size-medium wp-image-27075\" alt=\"Omroep Brabant-Pegamento\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/kamer-van-koophandel&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-10fec083 elementor-widget elementor-widget-image\" data-id=\"10fec083\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/KVK-Sprinklr-Referentie.png\" class=\"attachment-large size-large wp-image-27057\" alt=\"KVK-Sprinklr Reference\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/referenties&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-29262790 elementor-widget elementor-widget-image\" data-id=\"29262790\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/07\/GasUnie-Pegamento.webp\" class=\"attachment-large size-large wp-image-27088\" alt=\"GasUnie is a customer of Pegamento for Phone System\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Smart desktop automation speeds up customer contact and significantly reduces IT costs.<\/p>\n","protected":false},"featured_media":27101,"template":"","tags":[],"categorien":[498,499],"class_list":["post-27308","klantcase","type-klantcase","status-publish","has-post-thumbnail","hentry","categorien-agentic-ai","categorien-workplacex"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase\/27308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/klantcase"}],"version-history":[{"count":6,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase\/27308\/revisions"}],"predecessor-version":[{"id":34973,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase\/27308\/revisions\/34973"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media\/27101"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=27308"}],"wp:term":[{"taxonomy":"tags","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/tags?post=27308"},{"taxonomy":"categorien","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/categorien?post=27308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}