{"id":27323,"date":"2025-04-01T17:05:38","date_gmt":"2025-04-01T15:05:38","guid":{"rendered":"https:\/\/pegamento.nl\/klantcase\/translink\/"},"modified":"2026-09-10T14:51:16","modified_gmt":"2026-09-10T12:51:16","slug":"translink","status":"publish","type":"klantcase","link":"https:\/\/pegamento.nl\/en\/customercase\/translink\/","title":{"rendered":"Translink"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"27323\" class=\"elementor elementor-27323 elementor-13392\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"klantcase\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c4dcc3a e-flex e-con-boxed e-con e-parent\" data-id=\"2c4dcc3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27129,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Translink-Pegamento.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7493b460 e-grid e-con-full e-con e-child\" data-id=\"7493b460\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-42ed2ba8 e-con-full e-flex e-con e-child\" data-id=\"42ed2ba8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-635c4d94 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"635c4d94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Perfect integration of software systems accelerates contacts with customers at Translink.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ea9075 elementor-widget elementor-widget-heading\" data-id=\"3ea9075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Information directly accessible<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7520c9d9 e-con-full e-flex e-con e-child\" data-id=\"7520c9d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd3eb6f elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2dd3eb6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#link-whipa\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download white paper<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e4d0cf9 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1e4d0cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3859487 e-flex e-con-boxed e-con e-parent\" data-id=\"3859487\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c325cca e-con-full e-flex e-con e-child\" data-id=\"c325cca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a69456 elementor-widget elementor-widget-heading\" data-id=\"1a69456\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b9df0b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8b9df0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduce Screen Interactions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Speed up customer interactions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gain insight into customer interaction KPIs<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b72a56 e-con-full e-flex e-con e-child\" data-id=\"4b72a56\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cd3463 elementor-widget elementor-widget-heading\" data-id=\"1cd3463\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Result<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-492adb0 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"492adb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">23 seconds faster resolution of customer interactions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">37 seconds less reading time per email<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">37 employees successfully working in the Netherlands and Suriname<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dda9697 e-flex e-con-boxed e-con e-parent\" data-id=\"dda9697\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-eeb348e e-con-full e-flex e-con e-child\" data-id=\"eeb348e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67397941 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"67397941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aiming for fewer screen interactions and smarter customer engagement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d600dbc e-con-full e-flex e-con e-child\" data-id=\"d600dbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-aaac994 e-con-full e-flex e-con e-child\" data-id=\"aaac994\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bbfde5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8bbfde5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a class=\"\" href=\"https:\/\/www.translink.nl\/\" target=\"_blank\" rel=\"noopener\">Translink\u2019s<\/a> primary mission is to ensure a hassle-free journey for public transit passengers. To achieve this, a robust CRM system is essential. It supports customer service and helps passengers get on their way quickly. By combining our Mail Assistant, Process Assistant, and Knowledge Base, customer service representatives can help public transit riders get on their way faster.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eec3f6d elementor-widget elementor-widget-text-editor\" data-id=\"eec3f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>A TRiP for the Ultimate Customer Experience<\/h3><p>For Translink, we developed TRiP, which stands for the Translink Registration Information Platform. It\u2019s a comprehensive platform that logs customer service phone calls and emails and (automatically) handles all customer interactions. In the past, employees sometimes had to consult as many as 80 different screens to handle a single customer interaction. Now, that has been reduced to just a few screen interactions.<\/p><p>For example, when a form is filled out on the Translink website, it is received by TRiP. The system then suggests what the form is about. Based on that, TRiP provides an email template with the response from the<a href=\"https:\/\/pegamento.nl\/en\/knowledge-base\/\">Knowledge Base<\/a> to the appropriate employee. The customer service representative only needs to click once to send the email to the person who filled out the form.<\/p> <p>In addition, everything is neatly reported to provide insight into which questions are frequently asked, how often calls were received, how many customer interactions were handled, and so on.<\/p><p>With the TRIP system, Translink enjoys the following benefits:<\/p><ul><li>Customers receive assistance much faster thanks to fewer clicks and automated customer contact handling<\/li><li>Employees have a better overview of their work<\/li><li>Management receives reports that show, at a glance on a dashboard, whether SLAs are being met and how many customer interactions were handled in a day<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f77aad3 elementor-widget elementor-widget-text-editor\" data-id=\"f77aad3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Applied technology<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4eadcf e-con-full e-flex e-con e-child\" data-id=\"e4eadcf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0df9b elementor-widget elementor-widget-button\" data-id=\"6d0df9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/mail-assistant\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Mail Assistant<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eea08d4 elementor-widget elementor-widget-button\" data-id=\"eea08d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/process-assistant\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Process Assistant<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-400062b elementor-widget elementor-widget-button\" data-id=\"400062b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/knowledge-base\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Knowledge Base<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c88815 elementor-widget elementor-widget-button\" data-id=\"5c88815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/agentic-ai\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agentic AI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75cf51c5 e-flex e-con-boxed e-con e-parent\" data-id=\"75cf51c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2e29684 e-con-full e-flex e-con e-child\" data-id=\"2e29684\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5e0369 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"1b5e0369\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27286 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/kindergarden\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"864\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-pegamento-sprinklr.webp\" class=\"attachment-full size-full wp-image-27127\" alt=\"Customer contact solution for daycare center\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-pegamento-sprinklr.webp 2560w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-pegamento-sprinklr-300x101.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-pegamento-sprinklr-1024x346.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-pegamento-sprinklr-768x259.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-pegamento-sprinklr-1536x518.webp 1536w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-pegamento-sprinklr-2048x691.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/kindergarden\/\" >\n\t\t\t\tKindergarden\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Omnichannel communication speeds up accessibility, accelerates sign-ups and reduces administration.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/kindergarden\/\" aria-label=\"Read more about Kindergarden\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27255 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/mind-helpline\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"2560\" height=\"864\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie.webp\" class=\"attachment-full size-full wp-image-27098\" alt=\"Mind Helpline\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie.webp 2560w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-300x101.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-1024x346.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-768x259.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-1536x518.webp 1536w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Klantcontact-Mind-Korrelatie-2048x691.webp 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/mind-helpline\/\" >\n\t\t\t\tMIND Helpline\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Omnichannel connects communication channels, speeds up assistance and reduces wait times.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/mind-helpline\/\" aria-label=\"Read more about MIND Helpline\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27151 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/rijkswaterstaat\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"815\" height=\"352\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid.jpg\" class=\"attachment-full size-full wp-image-27132\" alt=\"Computer vision application for the Department of Public Works\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid.jpg 815w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid-300x130.jpg 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid-768x332.jpg 768w\" sizes=\"(max-width: 815px) 100vw, 815px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/rijkswaterstaat\/\" >\n\t\t\t\tRijkswaterstaat\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>AI-driven detection system recognizes danger on bridges and increases safety.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/rijkswaterstaat\/\" aria-label=\"Read more about Rijkswaterstaat\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4976e2c1 e-flex e-con-boxed e-con e-parent\" data-id=\"4976e2c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4fac6246 e-con-full e-flex e-con e-child\" data-id=\"4fac6246\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-2c57c4db e-con-full e-flex e-con e-child\" data-id=\"2c57c4db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-6f078e9d e-grid e-con-full e-con e-child\" data-id=\"6f078e9d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/referenties&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-339fb750 elementor-widget elementor-widget-image\" data-id=\"339fb750\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Valk-referentie-Pegamento.png\" class=\"attachment-large size-large wp-image-27136\" alt=\"Valk reference Pegamento\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/113-zelfmoord-preventie&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-64df63ba elementor-widget elementor-widget-image\" data-id=\"64df63ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/113-zelfmoordpreventie-bereikbaarheid.png\" class=\"attachment-medium size-medium wp-image-27068\" alt=\"113: Accessibility of Suicide Prevention Services\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/kamer-van-koophandel&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-37c14cb7 elementor-widget elementor-widget-image\" data-id=\"37c14cb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/KVK-Sprinklr-Referentie.png\" class=\"attachment-large size-large wp-image-27057\" alt=\"KVK-Sprinklr Reference\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/referenties&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-32b6bb49 elementor-widget elementor-widget-image\" data-id=\"32b6bb49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/FC-Volendam-ContactCenter.png\" class=\"attachment-large size-large wp-image-27134\" alt=\"FC-Volendam-ContactCenter\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Smart platform reduces screen choices, speeds processing and provides 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