{"id":33835,"date":"2026-08-06T15:02:55","date_gmt":"2026-08-06T13:02:55","guid":{"rendered":"https:\/\/pegamento.nl\/klantcase\/ooz-opts-for-a-single-flexible-telephony-environment-for-37-schools\/"},"modified":"2026-08-06T15:30:06","modified_gmt":"2026-08-06T13:30:06","slug":"ooz-opts-for-a-single-flexible-telephony-environment-for-37-schools","status":"publish","type":"klantcase","link":"https:\/\/pegamento.nl\/en\/customercase\/ooz-opts-for-a-single-flexible-telephony-environment-for-37-schools\/","title":{"rendered":"OOZ Schools Community"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"33835\" class=\"elementor elementor-33835 elementor-33833\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"klantcase\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c72330 e-flex e-con-boxed e-con e-parent\" data-id=\"8c72330\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:33838,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/Telefonieoplossing-voor-scholen.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43541f29 e-grid e-con-full e-con e-child\" data-id=\"43541f29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-6889458d e-con-full e-flex e-con e-child\" data-id=\"6889458d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-126ac305 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"126ac305\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEnsuring that all 37 locations remain easily accessible. OOZ was looking for a single, centralized, and future-proof telephony solution. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-593be6c4 elementor-widget elementor-widget-heading\" data-id=\"593be6c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Telephony infrastructure for 37 schools<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3defa249 e-con-full e-flex e-con e-child\" data-id=\"3defa249\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3913e94d elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3913e94d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download whitepaper<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54b0a7b3 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"54b0a7b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16e40c31 e-flex e-con-boxed e-con e-parent\" data-id=\"16e40c31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-50b4f67d e-con-full e-flex e-con e-child\" data-id=\"50b4f67d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dab014a elementor-widget elementor-widget-heading\" data-id=\"1dab014a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a68f3d2 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1a68f3d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">System Integration<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Outsourcing Technical Management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Future-proofing<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37640bd8 e-con-full e-flex e-con e-child\" data-id=\"37640bd8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-662d19c2 elementor-widget elementor-widget-heading\" data-id=\"662d19c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Result<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ffae802 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7ffae802\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Available Anywhere, Anytime<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Far-reaching professionalization of the organization<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewBox=\"0 0 189.24 283.46\"><defs><style>      .cls-1 {        fill: none;        stroke: #489fc2;        stroke-linecap: round;        stroke-linejoin: round;        stroke-width: 5px;      }    <\/style><\/defs><polyline class=\"cls-1\" points=\"19.87 21.48 169.37 141.73 19.87 261.98\"><\/polyline><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">A True Partnership<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d030f5f e-flex e-con-boxed e-con e-parent\" data-id=\"2d030f5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-55e71244 e-con-full e-flex e-con e-child\" data-id=\"55e71244\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66f3e48e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"66f3e48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68566954 e-con-full e-flex e-con e-child\" data-id=\"68566954\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-f9e9994 e-con-full e-flex e-con e-child\" data-id=\"f9e9994\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-228222a4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"228222a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/ooz.nl\/\" target=\"_blank\" rel=\"noopener\">OOZ<\/a> provides public education in Zwolle and the surrounding area. The organization consists of 37 schools, where more than 1,600 employees provide education to approximately 12,000 students. The schools are spread across nine municipalities and offer elementary, secondary, and special education.  <\/p><p>To ensure that all these locations remain easily accessible, OOZ sought a single, centralized, and future-proof telephony solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79f50716 elementor-widget elementor-widget-text-editor\" data-id=\"79f50716\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>The Challenge \/ Current Situation<br><\/strong><\/p><p>OOZ used two providers to supply fixed-line and cloud-based telephony services to various locations. As a result, the organization was working with multiple systems, different operating procedures, and separate management environments. <br><br>The existing solutions did not provide sufficient insight into employee availability. Phone extensions were tied to a location rather than to a person, and reporting capabilities were limited. There was also a lack of up-to-date documentation of the telephony environment, and certain processes\u2014such as business hours and call-back requests\u2014could not be sufficiently automated.  <br><br>In addition, OOZ wanted to be kept more actively informed about relevant market developments and new opportunities within the telephony platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e769d55 e-flex e-con-boxed e-con e-parent\" data-id=\"6e769d55\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6864d310 elementor-blockquote--skin-border elementor-widget elementor-widget-blockquote\" data-id=\"6864d310\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"blockquote.default\">\n\t\t\t\t\t\t\t<blockquote class=\"elementor-blockquote\">\n\t\t\t<p class=\"elementor-blockquote__content\">\n\t\t\t\t\u201cOver the past 15 years, we have helped many companies and organizations transition from legacy systems to a more state-of-the-art telephony platform. Phone System is a system developed in-house that continuously evaluates and adapts to today\u2019s requirements and needs. The integration of AI into telephony is one of the biggest changes in this area in recent times.\u201d\t\t\t<\/p>\n\t\t\t\t\t\t\t<div class=\"e-q-footer\">\n\t\t\t\t\t\t\t\t\t\t\t<cite class=\"elementor-blockquote__author\">Serge Poppes, CEO Pegamento<\/cite>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/blockquote>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49956e26 e-flex e-con-boxed e-con e-parent\" data-id=\"49956e26\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6cf310c0 e-con-full e-flex e-con e-child\" data-id=\"6cf310c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e68a5c elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1e68a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">One solution for all schools and locations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13c2b033 e-con-full e-flex e-con e-child\" data-id=\"13c2b033\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-553a18b1 e-con-full e-flex e-con e-child\" data-id=\"553a18b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23295b11 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"23295b11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>OOZ was looking for a comprehensive cloud-based telephony solution that could be configured on a per-location basis. The provider was expected not only to supply the technology but also to handle its management and maintenance. In this way, OOZ wanted to minimize the burden on its own organization as much as possible.  <\/p><p>After an extensive demonstration, OOZ chose the Pegamento Phone System. This cloud-based solution is built on open-source technology and is continuously being expanded and further developed by Pegamento. <\/p><p>With the Pegamento Phone System, employees can make calls regardless of their location or device. The solution is available for smartphones and computers and supports features such as incoming and outgoing calls, call forwarding, consultation calls, and the use of a central address book. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e20b6f4 elementor-widget elementor-widget-text-editor\" data-id=\"5e20b6f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Greater clarity and control<\/strong><\/p><p>Through the central dashboard, OOZ gains real-time insight into call volume, employee availability, and the number of people waiting in each queue.<\/p><p>The telephony environment also offers, among other things:<\/p><ul><li>separate lines and phone numbers for each location;<\/li><li>flexibly adjustable day, night, and vacation modes;<\/li><li>automatic call forwarding and call-back options;<\/li><li>caller ID and answering machines;<\/li><li>customizable queue messages and hold music;<\/li><li>recording of conversations for training purposes;<\/li><li>reports at the number, queue, and location levels;<\/li><li>Up-to-date documentation of the entire telephony environment.<\/li><\/ul><p><br>Users can easily be added to or removed from waiting lists. This allows OOZ to flexibly organize access by school and location. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ce5a4d e-flex e-con-boxed e-con e-parent\" data-id=\"7ce5a4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7600a4cd e-con-full e-flex e-con e-child\" data-id=\"7600a4cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87d08a5 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"87d08a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Phased transition by location<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23205ac0 e-con-full e-flex e-con e-child\" data-id=\"23205ac0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-5ddbc807 e-con-full e-flex e-con e-child\" data-id=\"5ddbc807\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9319d7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7b9319d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The project began with a comprehensive inventory of all locations, users, phone numbers, and existing facilities. Next, the telephony environment was configured and migrated for each location. <\/p><p>The schedule took school breaks, exams, and other important events in the academic calendar into account. This allowed the migration to take place in phases and minimized the impact on classes and daily operations. <br><br><strong>Telephony That Continues to Evolve<\/strong><\/p><p>After implementation, Pegamento will continue to keep OOZ informed about relevant developments and new features. OOZ can also indicate which additional features are needed based on its practical experience. <\/p><p>A good example of this is the specially developed emergency response circuit. In the event of an emergency, only those emergency response team members who are actually present at the location in question at that moment are alerted. The system also automatically tests these circuits on a monthly basis by calling all registered emergency response team members.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54c33b5b e-flex e-con-boxed e-con e-parent\" data-id=\"54c33b5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1aa77bdd e-con-full e-flex e-con e-child\" data-id=\"1aa77bdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49b915f4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"49b915f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The result<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e82e81 e-con-full e-flex e-con e-child\" data-id=\"2e82e81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-51a69508 e-con-full e-flex e-con e-child\" data-id=\"51a69508\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2282d78a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2282d78a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>OOZ now has a single, centralized, and scalable telephony environment for all its schools and locations. Employees can work from any location and on any device, while administrators have greater insight into availability, usage, and performance. <\/p><p>With the Pegamento Phone System, OOZ has not only consolidated its various phone systems but has also implemented a platform that can continue to grow alongside the organization and the schools\u2019 needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5262b0e5 e-con-full e-flex e-con e-child\" data-id=\"5262b0e5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28822366 elementor-widget elementor-widget-text-editor\" data-id=\"28822366\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Applied technology<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-473c80ff elementor-widget elementor-widget-button\" data-id=\"473c80ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/phone-system\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Phone System<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77118e8f e-flex e-con-boxed e-con e-parent\" data-id=\"77118e8f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-731e2e2 e-con-full e-flex e-con e-child\" data-id=\"731e2e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a29a41 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"1a29a41\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-33835 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/ooz-opts-for-a-single-flexible-telephony-environment-for-37-schools\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"864\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/08\/Telefonieoplossing-voor-scholen.jpg\" class=\"attachment-full size-full wp-image-33838\" alt=\"Children at School\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/08\/Telefonieoplossing-voor-scholen.jpg 2560w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/08\/Telefonieoplossing-voor-scholen-300x101.jpg 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/08\/Telefonieoplossing-voor-scholen-1024x346.jpg 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/08\/Telefonieoplossing-voor-scholen-768x259.jpg 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/08\/Telefonieoplossing-voor-scholen-1536x518.jpg 1536w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/08\/Telefonieoplossing-voor-scholen-2048x691.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/ooz-opts-for-a-single-flexible-telephony-environment-for-37-schools\/\" >\n\t\t\t\tOOZ Schools Community\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>A single, centralized, and scalable telephony environment for 37 schools and locations in and around Zwolle.  <\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/ooz-opts-for-a-single-flexible-telephony-environment-for-37-schools\/\" aria-label=\"Read more about OOZ Schools Community\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-33768 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/gasunie-chooses-workplacex-for-future-proof-telephone-accessibility\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1920\" height=\"1152\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/11\/Gasunie-kiest-voor-Pegamento.webp\" class=\"attachment-full size-full wp-image-30217\" alt=\"Gasunie chooses Pegamento&apos;s Phone System\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/11\/Gasunie-kiest-voor-Pegamento.webp 1920w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/11\/Gasunie-kiest-voor-Pegamento-300x180.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/11\/Gasunie-kiest-voor-Pegamento-1024x614.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/11\/Gasunie-kiest-voor-Pegamento-768x461.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/11\/Gasunie-kiest-voor-Pegamento-1536x922.webp 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/gasunie-chooses-workplacex-for-future-proof-telephone-accessibility\/\" >\n\t\t\t\tGasunie\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>A high degree of professionalization through improved accessibility, oversight, and future-readiness<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/gasunie-chooses-workplacex-for-future-proof-telephone-accessibility\/\" aria-label=\"Read more about Gasunie\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-27151 klantcase type-klantcase status-publish has-post-thumbnail hentry\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/pegamento.nl\/en\/customercase\/rijkswaterstaat\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"815\" height=\"352\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid.jpg\" class=\"attachment-full size-full wp-image-27132\" alt=\"Computer vision application for the Department of Public Works\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid.jpg 815w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid-300x130.jpg 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/05\/Rijkswaterstaat-brugveiligheid-768x332.jpg 768w\" sizes=\"(max-width: 815px) 100vw, 815px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/customercase\/rijkswaterstaat\/\" >\n\t\t\t\tRijkswaterstaat\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>AI-driven detection system recognizes danger on bridges and increases safety.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/pegamento.nl\/en\/customercase\/rijkswaterstaat\/\" aria-label=\"Read more about Rijkswaterstaat\" tabindex=\"-1\" >\n\t\t\tRead the reference \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc24e47 e-flex e-con-boxed e-con e-parent\" data-id=\"bc24e47\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-594b02c8 e-con-full e-flex e-con e-child\" data-id=\"594b02c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-701b533f e-con-full e-flex e-con e-child\" data-id=\"701b533f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-2fdfd3b3 e-grid e-con-full e-con e-child\" data-id=\"2fdfd3b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/omnichannel-oplossing-voor-kamer-van-koophandel\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-539a18e elementor-widget elementor-widget-image\" data-id=\"539a18e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/KVK-Sprinklr-Referentie.png\" class=\"attachment-large size-large wp-image-27057\" alt=\"KVK-Sprinklr Reference\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/omnichannel-oplossing-voor-kinderdagverblijf-kindergarden\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-257369b elementor-widget elementor-widget-image\" data-id=\"257369b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Kindergarden-Referentie-Pegamento.png\" class=\"attachment-medium size-medium wp-image-27067\" alt=\"Kindergarden Reference Pegamento\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71693798 elementor-widget elementor-widget-image\" data-id=\"71693798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Luisterlijn-referentie.png\" class=\"attachment-large size-large wp-image-27073\" alt=\"Listening line reference\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/grafisch-lyceum-utrecht-bereikbaar-met-phone-system\\\/&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-662b7e8f elementor-widget elementor-widget-image\" data-id=\"662b7e8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"226\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/10\/Grafisch-lyceum-phone-system-voip-1.png\" class=\"attachment-large size-large wp-image-27262\" alt=\"Graphic lyceum phone-system voip\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/10\/Grafisch-lyceum-phone-system-voip-1.png 500w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/10\/Grafisch-lyceum-phone-system-voip-1-300x136.png 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A single, centralized, and scalable telephony environment for 37 schools and locations in and around Zwolle.  <\/p>\n","protected":false},"featured_media":33838,"template":"","tags":[],"categorien":[],"class_list":["post-33835","klantcase","type-klantcase","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase\/33835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/klantcase"}],"version-history":[{"count":10,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase\/33835\/revisions"}],"predecessor-version":[{"id":33879,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/klantcase\/33835\/revisions\/33879"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media\/33838"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=33835"}],"wp:term":[{"taxonomy":"tags","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/tags?post=33835"},{"taxonomy":"categorien","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/categorien?post=33835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}