{"id":27046,"date":"2026-04-13T14:07:12","date_gmt":"2026-04-13T12:07:12","guid":{"rendered":"https:\/\/pegamento.nl\/cb2026_two_book_shep_hyken\/"},"modified":"2026-06-03T14:42:34","modified_gmt":"2026-06-03T12:42:34","slug":"cb2026_two_book_shep_hyken","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/cb2026_two_book_shep_hyken\/","title":{"rendered":"CB2026_Two_book_Shep_Hyken"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27046\" class=\"elementor elementor-27046 elementor-25960\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39ab334e e-flex e-con-boxed e-con e-parent\" data-id=\"39ab334e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27048,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Trein.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-de1a515 e-grid e-con-full e-con e-child\" data-id=\"de1a515\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-4debca9f e-con-full e-flex e-con e-child\" data-id=\"4debca9f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb4fa3a elementor-widget elementor-widget-heading\" data-id=\"4cb4fa3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact Brewery<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c97ba77 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4c97ba77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Choose here the second book you get from us by Shep Hyken. You will receive The Convenience Revolution live during the Contact Brewery at the Spoorwegmuseum in Utrecht. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f293d2d e-con-full e-flex e-con e-child\" data-id=\"2f293d2d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49ecf1f7 elementor-align-left elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"49ecf1f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#aanmelden\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign up<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d5e8dc9 elementor-align-left elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"6d5e8dc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/wa.me\/+31615371608\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact via Whatsapp<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50238b3 elementor-widget elementor-widget-html\" data-id=\"50238b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- Contactbrouwerij countdown start --><div id=\"cb-countdown\"><div class=\"cb-countdown-wrap\"><div class=\"cb-countdown-timer\" role=\"timer\" aria-live=\"polite\" aria-label=\"Aftelklok tot de start van het event\"><div class=\"cb-time-box\"><span id=\"cb-days\">00<\/span><small>Dagen<\/small><\/div><div class=\"cb-time-box\"><span id=\"cb-hours\">00<\/span><small>Uren<\/small><\/div><div class=\"cb-time-box\"><span id=\"cb-minutes\">00<\/span><small>Minuten<\/small><\/div><div class=\"cb-time-box\"><span id=\"cb-seconds\">00<\/span><small>Seconden<\/small><\/div><\/div><\/div><\/div><style>#cb-countdown {\r\n    width: 100%;\r\n    margin: 0 auto;\r\n    font-family: Arial, Helvetica, sans-serif;\r\n  }\r\n\r\n  #cb-countdown .cb-countdown-wrap {\r\n    position: relative;\r\n    overflow: hidden;\r\n    width: 100%;\r\n    max-width: 900px;\r\n    margin: 0 auto;\r\n    padding: 34px 30px 30px;\r\n    border-radius: 24px;\r\n    background: linear-gradient(135deg, #6c2f91 0%, #7b3f97 55%, #a45c82 100%);\r\n    box-shadow: 0 18px 40px rgba(57, 22, 73, 0.18);\r\n    color: #ffffff;\r\n  }\r\n\r\n  #cb-countdown .cb-countdown-wrap::before {\r\n    content: \"\";\r\n    position: absolute;\r\n    top: -70px;\r\n    right: -70px;\r\n    width: 190px;\r\n    height: 190px;\r\n    border-radius: 50%;\r\n    background: rgba(255, 255, 255, 0.08);\r\n  }\r\n\r\n  #cb-countdown .cb-countdown-wrap::after {\r\n    content: \"\";\r\n    position: absolute;\r\n    bottom: -60px;\r\n    left: -60px;\r\n    width: 150px;\r\n    height: 150px;\r\n    border-radius: 50%;\r\n    background: rgba(255, 170, 90, 0.12);\r\n  }\r\n\r\n  #cb-countdown h2 {\r\n    position: relative;\r\n    z-index: 2;\r\n    margin: 0 0 24px;\r\n    text-align: center;\r\n    font-size: clamp(28px, 3.2vw, 54px);\r\n    line-height: 1.12;\r\n    font-weight: 700;\r\n    color: #ffffff;\r\n    max-width: 620px;\r\n    margin-left: auto;\r\n    margin-right: auto;\r\n  }\r\n\r\n  #cb-countdown .cb-countdown-timer {\r\n    position: relative;\r\n    z-index: 2;\r\n    display: grid;\r\n    grid-template-columns: repeat(4, minmax(0, 1fr));\r\n    gap: 16px;\r\n    width: 100%;\r\n    max-width: 700px;\r\n    margin: 0 auto;\r\n  }\r\n\r\n  #cb-countdown .cb-time-box {\r\n    min-width: 0;\r\n    padding: 20px 12px 18px;\r\n    text-align: center;\r\n    border-radius: 18px;\r\n    background: rgba(255, 255, 255, 0.11);\r\n    border: 1px solid rgba(255, 255, 255, 0.10);\r\n    backdrop-filter: blur(4px);\r\n    -webkit-backdrop-filter: blur(4px);\r\n  }\r\n\r\n  #cb-countdown .cb-time-box span {\r\n    display: block;\r\n    margin-bottom: 8px;\r\n    font-size: clamp(34px, 3vw, 52px);\r\n    line-height: 1;\r\n    font-weight: 700;\r\n    color: #ffffff;\r\n  }\r\n\r\n  #cb-countdown .cb-time-box small {\r\n    display: block;\r\n    font-size: 13px;\r\n    line-height: 1.2;\r\n    font-weight: 600;\r\n    text-transform: uppercase;\r\n    letter-spacing: 0.04em;\r\n    color: rgba(255, 255, 255, 0.85);\r\n  }\r\n\r\n  @media (max-width: 1024px) {\r\n    #cb-countdown .cb-countdown-wrap {\r\n      max-width: 100%;\r\n      padding: 30px 24px 26px;\r\n    }\r\n\r\n    #cb-countdown .cb-countdown-timer {\r\n      max-width: 100%;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 767px) {\r\n    #cb-countdown .cb-countdown-wrap {\r\n      padding: 24px 16px 20px;\r\n      border-radius: 18px;\r\n    }\r\n\r\n    #cb-countdown h2 {\r\n      margin-bottom: 18px;\r\n      font-size: 30px;\r\n    }\r\n\r\n    #cb-countdown .cb-countdown-timer {\r\n      grid-template-columns: repeat(2, minmax(0, 1fr));\r\n      gap: 12px;\r\n      max-width: 420px;\r\n    }\r\n\r\n    #cb-countdown .cb-time-box {\r\n      padding: 16px 10px 14px;\r\n      border-radius: 16px;\r\n    }\r\n\r\n    #cb-countdown .cb-time-box span {\r\n      font-size: 34px;\r\n    }\r\n\r\n    #cb-countdown .cb-time-box small {\r\n      font-size: 12px;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 420px) {\r\n    #cb-countdown h2 {\r\n      font-size: 26px;\r\n    }\r\n\r\n    #cb-countdown .cb-countdown-timer {\r\n      gap: 10px;\r\n    }\r\n\r\n    #cb-countdown .cb-time-box span {\r\n      font-size: 30px;\r\n    }\r\n  }\r\n<\/style><script>(function () {\r\n    const eventDate = new Date(\"2026-04-15T14:00:00+02:00\").getTime();\r\n\r\n    const daysEl = document.getElementById(\"cb-days\");\r\n    const hoursEl = document.getElementById(\"cb-hours\");\r\n    const minutesEl = document.getElementById(\"cb-minutes\");\r\n    const secondsEl = document.getElementById(\"cb-seconds\");\r\n\r\n    function pad(number) {\r\n      return String(number).padStart(2, \"0\");\r\n    }\r\n\r\n    function updateCountdown() {\r\n      const now = new Date().getTime();\r\n      const distance = eventDate - now;\r\n\r\n      if (distance <= 0) {\r\n        daysEl.textContent = \"00\";\r\n        hoursEl.textContent = \"00\";\r\n        minutesEl.textContent = \"00\";\r\n        secondsEl.textContent = \"00\";\r\n        return;\r\n      }\r\n\r\n      const days = Math.floor(distance \/ (1000 * 60 * 60 * 24));\r\n      const hours = Math.floor((distance \/ (1000 * 60 * 60)) % 24);\r\n      const minutes = Math.floor((distance \/ (1000 * 60)) % 60);\r\n      const seconds = Math.floor((distance \/ 1000) % 60);\r\n\r\n      daysEl.textContent = pad(days);\r\n      hoursEl.textContent = pad(hours);\r\n      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initial-scale=1.0\" \/><title>Shep Hyken Boeken | Pegamento-stijl<\/title><style>:root {\r\n      --peg-purple: #5E2684;\r\n      --peg-blue: #04A1C4;\r\n      --peg-dark: #070C31;\r\n      --peg-orange: #FC935A;\r\n      --peg-green: #00A080;\r\n      --peg-red: #DB474B;\r\n      --bg: #f4f6fb;\r\n      --surface: #ffffff;\r\n      --text: #14203a;\r\n      --muted: #5f6b85;\r\n      --border: rgba(7, 12, 49, 0.09);\r\n      --shadow: 0 18px 50px rgba(7, 12, 49, 0.10);\r\n      --radius-xl: 28px;\r\n      --radius-lg: 20px;\r\n      --radius-md: 14px;\r\n    }\r\n\r\n    * {\r\n      box-sizing: border-box;\r\n    }\r\n\r\n    html {\r\n      scroll-behavior: smooth;\r\n    }\r\n\r\n    body {\r\n      margin: 0;\r\n      font-family: \"Open Sans\", Arial, Helvetica, sans-serif;\r\n      background:\r\n        radial-gradient(circle at top right, rgba(4, 161, 196, 0.10), transparent 25%),\r\n        radial-gradient(circle at top left, rgba(94, 38, 132, 0.08), transparent 28%),\r\n        var(--bg);\r\n      color: var(--text);\r\n      line-height: 1.6;\r\n    }\r\n\r\n    .container {\r\n      width: min(1200px, calc(100% - 48px));\r\n      margin: 0 auto;\r\n    }\r\n\r\n    .hero {\r\n      position: relative;\r\n      overflow: hidden;\r\n      background: linear-gradient(135deg, var(--peg-dark) 0%, #11194e 42%, var(--peg-purple) 100%);\r\n      color: white;\r\n      padding: 72px 0 64px;\r\n    }\r\n\r\n    .hero::before,\r\n    .hero::after {\r\n      content: \"\";\r\n      position: absolute;\r\n      border-radius: 999px;\r\n      opacity: 0.18;\r\n      pointer-events: none;\r\n    }\r\n\r\n    .hero::before {\r\n      width: 280px;\r\n      height: 280px;\r\n      background: var(--peg-blue);\r\n      top: -60px;\r\n      right: -50px;\r\n    }\r\n\r\n    .hero::after {\r\n      width: 180px;\r\n      height: 180px;\r\n      background: var(--peg-orange);\r\n      bottom: -60px;\r\n      left: -30px;\r\n    }\r\n\r\n    .brand {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      gap: 14px;\r\n      margin-bottom: 24px;\r\n      font-weight: 700;\r\n      letter-spacing: 0.04em;\r\n      text-transform: uppercase;\r\n      font-size: 0.86rem;\r\n      color: rgba(255, 255, 255, 0.82);\r\n    }\r\n\r\n    .brand-mark {\r\n      width: 48px;\r\n      height: 48px;\r\n      border-radius: 50%;\r\n      background: linear-gradient(180deg, var(--peg-blue), #0794b4);\r\n      position: relative;\r\n      box-shadow: inset 0 0 0 2px rgba(255,255,255,0.08);\r\n    }\r\n\r\n    .brand-mark::before,\r\n    .brand-mark::after {\r\n      content: \"\";\r\n      position: absolute;\r\n      background: white;\r\n      border-radius: 999px;\r\n      left: 50%;\r\n      transform: translateX(-50%);\r\n    }\r\n\r\n    .brand-mark::before {\r\n      width: 24px;\r\n      height: 24px;\r\n      top: 8px;\r\n      border-radius: 50%;\r\n      background: transparent;\r\n      border: 6px solid white;\r\n    }\r\n\r\n    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    font-size: clamp(1.6rem, 3vw, 2.3rem);\r\n      color: var(--peg-dark);\r\n      letter-spacing: -0.02em;\r\n    }\r\n\r\n    .section-header p {\r\n      margin: 6px 0 0;\r\n      color: var(--muted);\r\n      max-width: 760px;\r\n    }\r\n\r\n    .accent-line {\r\n      width: 120px;\r\n      height: 8px;\r\n      border-radius: 999px;\r\n      background: linear-gradient(90deg, var(--peg-blue), var(--peg-purple), var(--peg-orange));\r\n      margin-bottom: 16px;\r\n    }\r\n\r\n    .grid {\r\n      display: grid;\r\n      grid-template-columns: repeat(2, minmax(0, 1fr));\r\n      gap: 22px;\r\n    }\r\n\r\n    .book-card {\r\n      display: grid;\r\n      grid-template-columns: 210px 1fr;\r\n      gap: 22px;\r\n      background: var(--surface);\r\n      border-radius: var(--radius-lg);\r\n      padding: 22px;\r\n      border: 1px solid var(--border);\r\n      box-shadow: var(--shadow);\r\n      transition: transform 0.2s ease, box-shadow 0.2s ease;\r\n    }\r\n\r\n    .book-card:hover {\r\n      transform: translateY(-3px);\r\n      box-shadow: 0 24px 60px rgba(7, 12, 49, 0.14);\r\n    }\r\n\r\n    .cover-wrap {\r\n      display: flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      padding: 14px;\r\n      border-radius: 18px;\r\n      background: linear-gradient(180deg, #f7fbfd, #eef2fb);\r\n      min-height: 280px;\r\n    }\r\n\r\n    .cover-wrap img {\r\n      max-width: 100%;\r\n      max-height: 290px;\r\n      object-fit: contain;\r\n      display: block;\r\n      filter: drop-shadow(0 14px 22px rgba(0, 0, 0, 0.16));\r\n    }\r\n\r\n    .book-card h3 {\r\n      margin: 0 0 8px;\r\n      font-size: 1.5rem;\r\n      line-height: 1.15;\r\n      color: var(--peg-dark);\r\n      letter-spacing: -0.02em;\r\n    }\r\n\r\n    .subtitle {\r\n      margin: 0 0 14px;\r\n      color: var(--peg-blue);\r\n      font-weight: 700;\r\n      font-size: 0.98rem;\r\n    }\r\n\r\n    .description {\r\n      margin: 0 0 18px;\r\n      color: var(--text);\r\n      font-size: 0.98rem;\r\n    }\r\n\r\n    .meta {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 10px;\r\n      margin-bottom: 16px;\r\n    }\r\n\r\n    .meta span {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      padding: 8px 12px;\r\n      border-radius: 999px;\r\n      background: rgba(4, 161, 196, 0.10);\r\n      color: var(--peg-dark);\r\n      font-size: 0.86rem;\r\n      font-weight: 700;\r\n    }\r\n\r\n    .actions {\r\n      display: flex;\r\n      flex-wrap: wrap;\r\n      gap: 10px;\r\n      margin-top: auto;\r\n    }\r\n\r\n    .button {\r\n      display: inline-flex;\r\n      align-items: center;\r\n      justify-content: center;\r\n      text-decoration: none;\r\n      font-weight: 700;\r\n      border-radius: 999px;\r\n      padding: 11px 16px;\r\n      transition: opacity 0.2s ease, transform 0.2s ease;\r\n    }\r\n\r\n    .button:hover {\r\n      opacity: 0.92;\r\n      transform: translateY(-1px);\r\n    }\r\n\r\n    .button-primary {\r\n      background: linear-gradient(90deg, var(--peg-purple), var(--peg-blue));\r\n      color: white;\r\n    }\r\n\r\n    .button-secondary {\r\n      background: rgba(7, 12, 49, 0.05);\r\n      color: var(--peg-dark);\r\n      border: 1px solid rgba(7, 12, 49, 0.08);\r\n    }\r\n\r\n    footer {\r\n      padding: 28px 0 52px;\r\n      color: var(--muted);\r\n      font-size: 0.95rem;\r\n    }\r\n\r\n    .footer-box {\r\n      background: white;\r\n      border: 1px solid var(--border);\r\n      box-shadow: var(--shadow);\r\n      border-radius: var(--radius-lg);\r\n      padding: 22px;\r\n    }\r\n\r\n    .footer-box strong {\r\n      color: var(--peg-dark);\r\n    }\r\n\r\n    @media (max-width: 980px) {\r\n      .hero-grid,\r\n      .grid,\r\n      .book-card {\r\n        grid-template-columns: 1fr;\r\n      }\r\n\r\n      .hero {\r\n        padding-top: 58px;\r\n      }\r\n\r\n      .cover-wrap {\r\n        min-height: auto;\r\n      }\r\n    }\r\n\r\n    @media (max-width: 620px) {\r\n      .container {\r\n        width: min(100% - 28px, 1200px);\r\n      }\r\n\r\n      .book-card {\r\n        padding: 18px;\r\n      }\r\n\r\n      .hero-card {\r\n        padding: 20px;\r\n      }\r\n    }\r\n  <\/style><main><div class=\"container\"><div class=\"section-header\"><div><div class=\"accent-line\"><\/div><h2>Boekenoverzicht<\/h2><\/div><\/div><section class=\"grid\" aria-label=\"Boeken van Shep Hyken\"><article class=\"book-card\" id=\"ill-be-back\"><div class=\"cover-wrap\"><img decoding=\"async\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670853917-1024x944.png\" \/><\/div><div><h3>I\u2019ll Be Back<\/h3><p class=\"subtitle\">How to Get Customers to Come Back Again and Again.<\/p><div class=\"meta\"><span>240 pagina\u2019s<\/span><span>Hardcover<\/span><\/div><p class=\"description\">Dit boek draait om het omzetten van klanten in terugkerende klanten en van terugkerende klanten in loyale klanten.\r\n              Shep Hyken laat zien dat geweldige service geen taak van \u00e9\u00e9n afdeling is, maar een organisatiebrede cultuur.\r\n              Je krijgt praktische inzichten over klantretentie, personalisatie, selfservice en de valkuilen die loyaliteit juist afbreken.\r\n            <\/p><\/div><\/article><article class=\"book-card\" id=\"amaze-every-customer-every-time\"><div class=\"cover-wrap\"><img decoding=\"async\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854030-1024x944.png\" \/><\/div><div><h3>Amaze Every Customer Every Time<\/h3><p class=\"subtitle\">52 Tools for Delivering the Most Amazing Customer Service on the Planet.<\/p><div class=\"meta\"><span>240 pagina\u2019s<\/span><span>Hardcover<\/span><\/div><p class=\"description\">Een praktisch boek met 52 concrete tools om van klantgerichtheid een echte kracht van je organisatie te maken.\r\n              Hyken benadrukt dat iedereen leiderschap kan tonen in service en gebruikt Ace Hardware als doorlopend praktijkvoorbeeld.\r\n              De aanpak is opgebouwd rond leiderschap, cultuur, persoonlijk contact, onderscheidend vermogen en betrokkenheid bij de community.\r\n            <\/p><\/div><\/article><article class=\"book-card\" id=\"the-amazement-revolution\"><div class=\"cover-wrap\"><img decoding=\"async\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854065-1024x944.png\" \/><\/div><div><h3>The Amazement Revolution<\/h3><p class=\"subtitle\">Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience.<\/p><div class=\"meta\"><span>224 pagina\u2019s<\/span><span>Hardcover<\/span><\/div><p class=\"description\">In dit boek beschrijft Hyken zeven strategie\u00ebn om een organisatiecultuur te bouwen waarin zowel klanten als medewerkers een uitzonderlijke ervaring hebben.\r\n              Service wordt neergezet als een filosofie die in alle lagen van het bedrijf leeft.\r\n              Thema\u2019s als membership, plezier in het werk, partnership, slim werven, de after-experience, community en voorbeeldgedrag staan centraal.\r\n            <\/p><\/div><\/article><article class=\"book-card\" id=\"the-cult-of-the-customer\"><div class=\"cover-wrap\"><img decoding=\"async\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854083-1024x944.png\" \/><\/div><div><h3>The Cult of the Customer<\/h3><p class=\"subtitle\">Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists!<\/p><div class=\"meta\"><span>268 pagina\u2019s<\/span><span>Paperback<\/span><\/div><p class=\"description\">Dit boek legt uit hoe je een bedrijfscultuur cre\u00ebert die zo sterk op zorg voor medewerkers en klanten is gericht,\r\n              dat tevreden klanten veranderen in echte ambassadeurs.\r\n              Hyken gebruikt het woord \u2018cult\u2019 niet sensationeel, maar juist als verwijzing naar aandacht, verzorging en het bewust cultiveren van klantgericht gedrag.\r\n            <\/p><\/div><\/article><article class=\"book-card\" id=\"moments-of-magic\"><div class=\"cover-wrap\"><img decoding=\"async\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854113-1024x944.png\" \/><\/div><div><h3>Moments of Magic<\/h3><p class=\"subtitle\">Be a Star With Your Customers and Keep Them Forever.<\/p><div class=\"meta\"><span>156 pagina\u2019s<\/span><span>Hardcover<\/span><\/div><p class=\"description\">Een toegankelijk en praktisch serviceboek voor iedereen, ongeacht functie of sector.\r\n              Met herkenbare verhalen, eenvoudige technieken en direct toepasbare inzichten laat Hyken zien hoe je sterke klantrelaties opbouwt,\r\n              klachten goed afhandelt en verwachtingen overtreft. De nadruk ligt op eenvoud, duidelijkheid en meteen kunnen handelen.\r\n            <\/p><\/div><\/article><article class=\"book-card\" id=\"the-loyal-customer\"><div class=\"cover-wrap\"><img decoding=\"async\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854330-1024x944.png\" \/><\/div><div><h3>The Loyal Customer<\/h3><p class=\"subtitle\">A Lesson From a Cab Driver.<\/p><div class=\"meta\"><span>64 pagina\u2019s<\/span><span>Paperback<\/span><\/div><p class=\"description\">Dit is geen traditioneel managementboek, maar een korte en duidelijke les over klantloyaliteit.\r\n              Aan de hand van het verhaal van taxichauffeur Frank maakt Hyken het verschil inzichtelijk tussen een tevreden klant en een loyale klant.\r\n              Achteraf helpen zeven reflectievragen om de les te vertalen naar je eigen organisatie en commerci\u00eble aanpak.\r\n            <\/p><\/div><\/article><article class=\"book-card\" id=\"be-amazing-or-go-home\"><div class=\"cover-wrap\"><img decoding=\"async\" src=\"https:\/\/hyken.com\/wp-content\/uploads\/2022\/12\/1670854294-1024x944.png\" \/><\/div><div><h3>Be Amazing or Go Home<\/h3><p class=\"subtitle\">Seven Customer Service Habits That Create Confidence With Everyone.<\/p><div class=\"meta\"><span>7 gewoontes<\/span><span>Service & vertrouwen<\/span><\/div><p class=\"description\">Hyken laat zien dat \u2018amazing\u2019 zijn geen talent is, maar een gewoonte die je kunt ontwikkelen.\r\n              Het boek behandelt zeven gedragingen die helpen om vertrouwen te winnen, relaties te versterken en beter te presteren,\r\n              zoals proactief zijn, feedback zoeken, verantwoordelijkheid nemen, authentiek blijven, excelleren en moeilijke momenten omzetten in iets positiefs.\r\n            <\/p><\/div><\/article><\/section><\/div><\/main><\/body><\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eeef450 e-flex e-con-boxed e-con e-parent\" data-id=\"eeef450\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a989ee9 e-con-full e-flex e-con e-child\" data-id=\"a989ee9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-ac2b4ed e-con-full e-flex e-con e-child\" data-id=\"ac2b4ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-bff9e47 e-con-full e-flex e-con e-child\" data-id=\"bff9e47\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-7379ae4 e-con-full e-flex e-con e-child\" data-id=\"7379ae4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d875a3 elementor-widget elementor-widget-heading\" data-id=\"8d875a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What will be the second book?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-099945e e-con-full e-flex e-con e-child\" data-id=\"099945e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-f1fcb7d e-con-full e-flex e-con e-child\" data-id=\"f1fcb7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3edd876 elementor-widget elementor-widget-html\" data-id=\"3edd876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script><script>hbspt.forms.create({\r\n    portalId: \"9343506\",\r\n    formId: \"ae05d1ec-16d3-4499-b030-96b1ca6c5b20\",\r\n    region: \"na1\"\r\n  });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Brewery Choose here the second book you get from us by Shep Hyken. You will receive The Convenience Revolution live during the Contact Brewery at the Spoorwegmuseum in Utrecht. Sign up Contact via Whatsapp 00Dagen00Uren00Minuten00Seconden Shep Hyken Boeken | Pegamento-stijl Boekenoverzicht I\u2019ll Be Back How to Get Customers to Come Back Again and Again. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27046","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/comments?post=27046"}],"version-history":[{"count":1,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27046\/revisions"}],"predecessor-version":[{"id":27058,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27046\/revisions\/27058"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=27046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}