{"id":27097,"date":"2026-04-07T10:47:42","date_gmt":"2026-04-07T08:47:42","guid":{"rendered":"https:\/\/pegamento.nl\/references-pegamento\/"},"modified":"2026-08-12T13:05:26","modified_gmt":"2026-08-12T11:05:26","slug":"references-pegamento","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/references-pegamento\/","title":{"rendered":"References Pegamento"},"content":{"rendered":"\t\t
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Our experience with customer contact<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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For 15 years we have been providing customer contact solutions for SMEs and corporates. Nationally and internationally. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tContact with our experts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Pegamento is all about true collaboration. We help organizations work smarter, improve customer contact and make technology human. We don’t do that with standard solutions, but with customization that works. <\/p>

On this page you will find a selection of projects we are proud of. From bridge operation at Rijkswaterstaat<\/a> to omnichannel customer contact<\/a> at Kindergarden<\/a>, and from AI mail assistants<\/a> to knowledge bases<\/a> and telephony platforms<\/a>. Each project tells its own story, with measurable results. <\/p>

Curious about what we can do for your organization? Get inspired by our cases. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"Children<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tOOZ Schools Community\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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A single, centralized, and scalable telephony environment for 37 schools and locations in and around Zwolle. <\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Gasunie<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tGasunie\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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A high degree of professionalization through improved accessibility, oversight, and future-readiness<\/p>\t\t<\/div>\n\t\t\t\t\t

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\"Computer<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tRijkswaterstaat\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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AI-driven detection system recognizes danger on bridges and increases safety.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Mind<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tMIND Helpline\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Omnichannel connects communication channels, speeds up assistance and reduces wait times.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Pegamento<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tFeenstra installation company\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Phone System increased efficiency tremendously! And customer satisfaction rose along with it. <\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Customer<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tKindergarden\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Omnichannel communication speeds up accessibility, accelerates sign-ups and reduces administration.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Voicebot<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tChamber of Commerce\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Smart voice-bot and omnichannel platform significantly improve customer contact.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"113-suicide-prevention-call-center-blog\"<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t113 Suicide Prevention\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Privacy-safe communication system for critical emergency response in crisis situations.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Achmea<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tAchmea\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Smart desktop automation speeds up customer contact and significantly reduces IT costs.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Municipality<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tMunicipality of Amsterdam\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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RPA speeds service delivery, reduces steps and increases citizen satisfaction.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Vision<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tAmstelveld Bakery\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Computer-vision checks thousands of rolls daily, improves quality and efficiency.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Graphic-Lyceum-omnichannel-accessibility\"<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tGraphic Lyceum Utrecht\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Teams integration replaces outdated telephony, increases reachability and flexibility.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Translink-Pegamento\"<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tTranslink\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Smart platform reduces screen choices, speeds processing and provides overview.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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\"Knowledge<\/div>\n\t\t<\/a>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\tMediq\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t
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Smart knowledge platform improves service quality and speeds up employee onboarding process.<\/p>\t\t<\/div>\n\t\t\t\t\t

\n\t\t\n\t\t\n\t\t\tFull case\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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More collaborations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"FC-Volendam-ContactCenter\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"ATKB\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Nintendo\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Knowledge\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Rotterdam\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"De\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Marketplace\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Listening\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Jumbo\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Valk\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Omroep\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"WarChild-Pegamento\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Home\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"UVA-Pegamento\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Trimbos\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Rijkswaterstaat\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Netherlands\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Mind\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"GasUnie\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Logo\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Signify-Pegamento\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"SKK\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Villa\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Auris-Pegamento\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Bakery\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"HVA\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Municipality\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Remeha\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Smulders\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Stedin\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Thieme\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Our experience with customer contact For 15 years we have been providing customer contact solutions for SMEs and corporates. Nationally and internationally. Contact with our experts Pegamento is all about true collaboration. We help organizations work smarter, improve customer contact and make technology human. We don’t do that with standard solutions, but with customization that […]<\/p>\n","protected":false},"author":1,"featured_media":32636,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27097","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/comments?post=27097"}],"version-history":[{"count":10,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27097\/revisions"}],"predecessor-version":[{"id":34143,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27097\/revisions\/34143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media\/32636"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=27097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}