{"id":27364,"date":"2025-02-13T14:20:11","date_gmt":"2025-02-13T13:20:11","guid":{"rendered":"https:\/\/pegamento.nl\/blog-2\/"},"modified":"2026-06-05T13:24:55","modified_gmt":"2026-06-05T11:24:55","slug":"blog-2","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/blog-2\/","title":{"rendered":"Blog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27364\" class=\"elementor elementor-27364 elementor-146\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac6afd1 e-flex e-con-boxed e-con e-parent\" data-id=\"2ac6afd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27070,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Pegamento-human-lead1.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5457d02c e-grid e-con-full e-con e-child\" data-id=\"5457d02c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-3152f95f e-con-full e-flex e-con e-child\" data-id=\"3152f95f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-516a0d4f elementor-widget elementor-widget-heading\" data-id=\"516a0d4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Latest News<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-594d7126 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"594d7126\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer contact functions through smart technology and proper implementation. Here we share our knowledge and stories. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5801311a e-con-full e-flex e-con e-child\" data-id=\"5801311a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c38d358 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5c38d358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact with customer contact experts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3e0195 e-flex e-con-boxed e-con e-parent\" data-id=\"f3e0195\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa8ec4 elementor-widget__width-initial elementor-widget elementor-widget-taxonomy-filter\" data-id=\"8fa8ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;selected_element&quot;:&quot;a982655&quot;,&quot;taxonomy&quot;:&quot;category&quot;,&quot;item_alignment_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"taxonomy-filter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<search class=\"e-filter\" role=\"search\" data-base-url=\"https:\/\/pegamento.nl\/en\/\" data-page-num=\"1\">\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"agentic-ai\" aria-pressed=\"false\">Agentic AI<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"ai\" aria-pressed=\"false\">AI<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"ai-assistant\" aria-pressed=\"false\">AI Assistant<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"computer-vision\" aria-pressed=\"false\">Computer Vision<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"contact-center\" aria-pressed=\"false\">Contact Center<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"pegamento\" aria-pressed=\"false\">Pegamento<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"technology\" aria-pressed=\"false\">Technology<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"telephony\" aria-pressed=\"false\">Telephony<\/button>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"__all\" aria-pressed=\"true\">\n\t\t\t\tAll\t\t\t<\/button>\n\t\t\t\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-238b0bd e-flex e-con-boxed e-con e-parent\" data-id=\"238b0bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-85ab165 e-con-full e-flex e-con e-child\" data-id=\"85ab165\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a982655 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"a982655\" data-element_type=\"widget\" data-e-type=\"widget\" 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.elementor-element.elementor-element-257d800{--display:flex;--min-height:450px;--justify-content:space-between;}.elementor-30719 .elementor-element.elementor-element-257d800:not(.elementor-motion-effects-element-type-background), .elementor-30719 .elementor-element.elementor-element-257d800 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-f20174e );}.elementor-30719 .elementor-element.elementor-element-fdf8333 img{border-radius:0px 0px 0px 0px;}.elementor-30719 .elementor-element.elementor-element-693047c{--spacer-size:50px;}.elementor-30719 .elementor-element.elementor-element-5b28ebe .elementor-widget-container{text-align:left;}.elementor-30719 .elementor-element.elementor-element-5b28ebe:not(:has(.elementor-widget-container)) .ha-post-title{text-align:left;}.elementor-30719 .elementor-element.elementor-element-5b28ebe .ha-post-title{color:var( --e-global-color-text );font-family:\"Varela Round\", 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data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-feedback-rapport-analyse-1024x454.webp\" class=\"attachment-large size-large wp-image-31426\" alt=\"A customer service representative reviews a feedback report at a modern desk, using a laptop to view bar charts and notes containing satisfaction scores.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-feedback-rapport-analyse-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-feedback-rapport-analyse-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-feedback-rapport-analyse-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-feedback-rapport-analyse.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-calculate-the-net-promoter-score-step-by-step\/\"><h2 class=\"ha-post-title elementor-size-default\">How do you calculate the Net Promoter Score step by step?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-calculate-the-net-promoter-score-step-by-step\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31429 post-31429 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantdata-rapport-zakelijk-bureau-professional-1024x454.webp\" class=\"attachment-large size-large wp-image-31430\" alt=\"A business professional studies a customer data report at a modern desk with a laptop and a steaming cup of coffee in the warm office lighting.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantdata-rapport-zakelijk-bureau-professional-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantdata-rapport-zakelijk-bureau-professional-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantdata-rapport-zakelijk-bureau-professional-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantdata-rapport-zakelijk-bureau-professional.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-calculate-the-customer-lifetime-value-of-your-customers\/\"><h2 class=\"ha-post-title elementor-size-default\">How do you calculate the Customer Lifetime Value of your customers?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-calculate-the-customer-lifetime-value-of-your-customers\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31401 post-31401 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-headset-feedbackformulier-kantoor-1024x454.webp\" class=\"attachment-large size-large wp-image-31402\" alt=\"A customer service representative wearing a headset listens attentively at a modern desk with feedback forms and a coffee mug in a cozy office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-headset-feedbackformulier-kantoor-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-headset-feedbackformulier-kantoor-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-headset-feedbackformulier-kantoor-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-headset-feedbackformulier-kantoor.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-voice-of-the-customer-and-how-can-you-use-it-for-customer-service\/\"><h2 class=\"ha-post-title elementor-size-default\">What is Voice of the Customer, and how can you use it for customer service?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-voice-of-the-customer-and-how-can-you-use-it-for-customer-service\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31406 post-31406 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-tevredenheidsonderzoek-rapport-1024x454.webp\" class=\"attachment-large size-large wp-image-31407\" alt=\"A customer service representative reviews a paper-based satisfaction survey at a modern desk, laptop open, in a warm office with large windows.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-tevredenheidsonderzoek-rapport-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-tevredenheidsonderzoek-rapport-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-tevredenheidsonderzoek-rapport-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-tevredenheidsonderzoek-rapport.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-a-good-nps-score-for-your-industry\/\"><h2 class=\"ha-post-title elementor-size-default\">What is a good NPS score for your industry?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-a-good-nps-score-for-your-industry\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31382 post-31382 post type-post status-publish format-standard has-post-thumbnail hentry category-ai tag-ai-act tag-ai-agent tag-ai-compliance tag-ai-governance tag-ai-governance-framework tag-ai-implementation tag-ai-in-customer-contact tag-ai-legislation tag-ai-readiness tag-ai-regulations tag-ai-strategy tag-ai-telephony tag-ai-transparency tag-artificial-intelligence tag-automation tag-chatbot tag-compliance tag-contact-center tag-contact-center-technology tag-conversational-ai tag-customer-contact tag-customer-experience tag-customer-experience-2 tag-customer-service-2 tag-cx tag-digital-innovation tag-digital-transformation tag-enterprise-ai tag-eu-ai-act tag-european-regulations tag-future-proof-customer-engagement tag-gdpr tag-information-security tag-innovation tag-pegamento tag-privacy tag-responsible-use-of-ai tag-risk-management tag-telephony tag-voice-ai tag-voicebot\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"455\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/AI-act-augustus-2026.webp\" class=\"attachment-large size-large wp-image-31383\" alt=\"\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/AI-act-augustus-2026.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/AI-act-augustus-2026-300x171.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/AI-act-augustus-2026-768x437.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/ai\/august-2026-is-fast-approaching-will-your-ai-powered-customer-interactions-comply-with-the-law-by-then\/\"><h2 class=\"ha-post-title elementor-size-default\">August 2026 is fast approaching: Will your AI-powered customer interactions comply with the law by then?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/ai\/august-2026-is-fast-approaching-will-your-ai-powered-customer-interactions-comply-with-the-law-by-then\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-30385 post-30385 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-uitgeput-callcenter-bureau-1024x454.webp\" class=\"attachment-large size-large wp-image-30387\" alt=\"An exhausted customer service representative with a headset around her neck, her eyes closed from fatigue, sitting at a tidy desk in a call center.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-uitgeput-callcenter-bureau-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-uitgeput-callcenter-bureau-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-uitgeput-callcenter-bureau-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-uitgeput-callcenter-bureau.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/why-dont-customer-service-employees-keep-it-up\/\"><h2 class=\"ha-post-title elementor-size-default\">Why don&#8217;t customer service employees keep it up?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/why-dont-customer-service-employees-keep-it-up\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-30496 post-30496 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-kostenrapport-bureau-laptop-1024x454.webp\" class=\"attachment-large size-large wp-image-30497\" alt=\"A customer service representative reviews a cost report at a modern desk equipped with a laptop, headset, and coffee in a warm office with natural light.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-kostenrapport-bureau-laptop-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-kostenrapport-bureau-laptop-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-kostenrapport-bureau-laptop-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-kostenrapport-bureau-laptop.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-does-a-customer-contact-cost-on-average-in-the-netherlands\/\"><h2 class=\"ha-post-title elementor-size-default\">What does a customer contact cost on average in the Netherlands?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-does-a-customer-contact-cost-on-average-in-the-netherlands\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31349 post-31349 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantretentie-dashboard-analyse-kantoor-professional-1024x454.webp\" class=\"attachment-large size-large wp-image-31350\" alt=\"A professional analyzes a customer retention dashboard on a laptop while sipping coffee and taking notes in a modern Dutch office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantretentie-dashboard-analyse-kantoor-professional-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantretentie-dashboard-analyse-kantoor-professional-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantretentie-dashboard-analyse-kantoor-professional-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantretentie-dashboard-analyse-kantoor-professional.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/which-kpis-do-you-use-to-increase-customer-retention\/\"><h2 class=\"ha-post-title elementor-size-default\">Which KPIs do you use to increase customer retention?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/which-kpis-do-you-use-to-increase-customer-retention\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31353 post-31353 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-telefoon-feedback-formulier-1024x454.webp\" class=\"attachment-large size-large wp-image-31354\" alt=\"A customer service representative hangs up the phone after a call and looks at a feedback form at a modern desk in a Dutch office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-telefoon-feedback-formulier-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-telefoon-feedback-formulier-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-telefoon-feedback-formulier-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-telefoon-feedback-formulier.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-you-effectively-measure-nps-after-a-customer-interaction\/\"><h2 class=\"ha-post-title elementor-size-default\">How can you effectively measure NPS after a customer interaction?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-you-effectively-measure-nps-after-a-customer-interaction\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31341 post-31341 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-gefrustreerd-dalende-prestaties-1024x454.webp\" class=\"attachment-large size-large wp-image-31342\" alt=\"A frustrated customer service representative sitting at a desk with a downward-sloping graph on the monitor and a headset next to the keyboard.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-gefrustreerd-dalende-prestaties-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-gefrustreerd-dalende-prestaties-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-gefrustreerd-dalende-prestaties-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-gefrustreerd-dalende-prestaties.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/why-is-your-nps-dropping-and-what-can-you-do-about-it\/\"><h2 class=\"ha-post-title elementor-size-default\">Why Is Your NPS Dropping\u2014and What Can You Do About It?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/why-is-your-nps-dropping-and-what-can-you-do-about-it\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31345 post-31345 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-feedback-survey-tevredenheid-analyse-1024x454.webp\" class=\"attachment-large size-large wp-image-31346\" alt=\"A customer service representative reviews a feedback form at a modern desk, using a laptop to view satisfaction charts and a notepad.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-feedback-survey-tevredenheid-analyse-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-feedback-survey-tevredenheid-analyse-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-feedback-survey-tevredenheid-analyse-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-feedback-survey-tevredenheid-analyse.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-implement-ces-step-by-step-in-your-organization\/\"><h2 class=\"ha-post-title elementor-size-default\">How do you implement CES step by step in your organization?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-implement-ces-step-by-step-in-your-organization\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31335 post-31335 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-feedback-beoordeling-1024x454.webp\" class=\"attachment-large size-large wp-image-31336\" alt=\"A customer service representative wearing a headset reviews a completed survey form at a modern desk bathed in warm natural light.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-feedback-beoordeling-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-feedback-beoordeling-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-feedback-beoordeling-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-feedback-beoordeling.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-relational-nps-and-transactional-nps\/\"><h2 class=\"ha-post-title elementor-size-default\">What is the difference between relational NPS and transactional NPS?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-relational-nps-and-transactional-nps\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31337 post-31337 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/vrouw-zakelijk-dashboard-rapport-bureau-1024x454.webp\" class=\"attachment-large size-large wp-image-31338\" alt=\"A businesswoman in casual office attire is studying a printed dashboard report at a modern desk, with charts and statistics visible.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/vrouw-zakelijk-dashboard-rapport-bureau-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/vrouw-zakelijk-dashboard-rapport-bureau-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/vrouw-zakelijk-dashboard-rapport-bureau-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/vrouw-zakelijk-dashboard-rapport-bureau.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-do-you-report-to-management-regarding-customer-service-kpis\/\"><h2 class=\"ha-post-title elementor-size-default\">What do you report to management regarding customer service KPIs?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-do-you-report-to-management-regarding-customer-service-kpis\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31332 post-31332 post type-post status-publish format-standard has-post-thumbnail hentry category-technology tag-ai tag-ai-act tag-bids tag-cada tag-cloud tag-cloud-and-ai-development-act tag-cloud-sovereignty tag-cloud-strategy tag-compliance tag-data-governance tag-data-sensitivity tag-digital-autonomy tag-digital-sovereignty tag-dutch-cloud-providers tag-european-cloud tag-european-technology tag-public-sector tag-sovereign-cloud-2 tag-supply-chain-audit\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"455\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/CADA.webp\" class=\"attachment-large size-large wp-image-31333\" alt=\"\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/CADA.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/CADA-300x171.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/CADA-768x437.webp 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/technology\/cada-explained-simply-europe-wants-to-know-who-controls-our-cloud-and-ai\/\"><h2 class=\"ha-post-title elementor-size-default\">CADA Explained Simply: Europe Wants to Know Who Controls Our Cloud and AI<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/technology\/cada-explained-simply-europe-wants-to-know-who-controls-our-cloud-and-ai\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-31317 post-31317 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-resultaten-laptop-1024x454.webp\" class=\"attachment-large size-large wp-image-31318\" alt=\"A customer service representative reviews survey results on a laptop containing feedback forms at a modern desk in an open-plan office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-resultaten-laptop-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-resultaten-laptop-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-resultaten-laptop-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-medewerker-enquete-resultaten-laptop.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-you-use-ai-to-analyze-customer-feedback-at-scale\/\"><h2 class=\"ha-post-title elementor-size-default\">How can you use AI to analyze customer feedback at scale?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-you-use-ai-to-analyze-customer-feedback-at-scale\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"36\" data-next-page=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/2\/\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/3\/\"><span class=\"elementor-screen-only\">Page<\/span>3<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/4\/\"><span class=\"elementor-screen-only\">Page<\/span>4<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/5\/\"><span class=\"elementor-screen-only\">Page<\/span>5<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Latest News Customer contact functions through smart technology and proper implementation. Here we share our knowledge and stories. Contact with customer contact experts Agentic AI AI AI Assistant Computer Vision Contact Center Pegamento Technology Telephony All<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27364","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/comments?post=27364"}],"version-history":[{"count":10,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/revisions"}],"predecessor-version":[{"id":30834,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/revisions\/30834"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=27364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}