{"id":27364,"date":"2025-02-13T14:20:11","date_gmt":"2025-02-13T13:20:11","guid":{"rendered":"https:\/\/pegamento.nl\/blog-2\/"},"modified":"2026-08-03T16:41:52","modified_gmt":"2026-08-03T14:41:52","slug":"blog-2","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/blog-2\/","title":{"rendered":"Blog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27364\" class=\"elementor elementor-27364 elementor-146\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac6afd1 e-flex e-con-boxed e-con e-parent\" data-id=\"2ac6afd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27070,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Pegamento-human-lead1.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5457d02c e-grid e-con-full e-con e-child\" data-id=\"5457d02c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-3152f95f e-con-full e-flex e-con e-child\" data-id=\"3152f95f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-516a0d4f elementor-widget elementor-widget-heading\" data-id=\"516a0d4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Latest News<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-594d7126 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"594d7126\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer contact functions through smart technology and proper implementation. Here we share our knowledge and stories. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5801311a e-con-full e-flex e-con e-child\" data-id=\"5801311a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c38d358 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"5c38d358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact with customer contact experts<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3e0195 e-flex e-con-boxed e-con e-parent\" data-id=\"f3e0195\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa8ec4 elementor-widget__width-initial elementor-widget elementor-widget-taxonomy-filter\" data-id=\"8fa8ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;selected_element&quot;:&quot;a982655&quot;,&quot;taxonomy&quot;:&quot;category&quot;,&quot;item_alignment_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"taxonomy-filter.default\">\n\t\t\t\t\t\t\t<search class=\"e-filter\" role=\"search\" data-base-url=\"https:\/\/pegamento.nl\/en\/\" data-page-num=\"1\">\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"agentic-ai\" aria-pressed=\"false\">Agentic AI<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"ai\" aria-pressed=\"false\">AI<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"ai-assistant\" aria-pressed=\"false\">AI Assistant<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"computer-vision\" aria-pressed=\"false\">Computer Vision<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"contact-center\" aria-pressed=\"false\">Contact Center<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"pegamento\" aria-pressed=\"false\">Pegamento<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"technology\" aria-pressed=\"false\">Technology<\/button>\n\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"telephony\" aria-pressed=\"false\">Telephony<\/button>\n\t\t\t\n\t\t\t\t\t\t\t\t\t<button class=\"e-filter-item\" data-filter=\"__all\" aria-pressed=\"true\">\n\t\t\t\tAll\t\t\t<\/button>\n\t\t\t\t\t<\/search>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-238b0bd e-flex e-con-boxed e-con e-parent\" data-id=\"238b0bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-85ab165 e-con-full e-flex e-con e-child\" data-id=\"85ab165\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a982655 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-loop-grid\" data-id=\"a982655\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;template_id&quot;:30719,&quot;columns&quot;:3,&quot;pagination_type&quot;:&quot;numbers&quot;,&quot;_skin&quot;:&quot;post&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;edit_handle_selector&quot;:&quot;[data-elementor-type=\\&quot;loop-item\\&quot;]&quot;,&quot;pagination_load_type&quot;:&quot;page_reload&quot;,&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"loop-grid.post\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-loop-container elementor-grid\" role=\"list\">\n\t\t<style id=\"loop-30719\">.elementor-30719 .elementor-element.elementor-element-257d800{--display:flex;--min-height:474px;--justify-content:space-between;}.elementor-30719 .elementor-element.elementor-element-257d800:not(.elementor-motion-effects-element-type-background), .elementor-30719 .elementor-element.elementor-element-257d800 > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-color:var( --e-global-color-f20174e );}.elementor-30719 .elementor-element.elementor-element-fdf8333 img{border-radius:0px 0px 0px 0px;}.elementor-30719 .elementor-element.elementor-element-693047c{--spacer-size:1px;}.elementor-30719 .elementor-element.elementor-element-5b28ebe .elementor-widget-container{text-align:left;}.elementor-30719 .elementor-element.elementor-element-5b28ebe:not(:has(.elementor-widget-container)) .ha-post-title{text-align:left;}.elementor-30719 .elementor-element.elementor-element-5b28ebe .ha-post-title{color:var( --e-global-color-text );font-family:\"Varela Round\", Sans-serif;font-size:25px;font-weight:400;}.elementor-30719 .elementor-element.elementor-element-5b28ebe{margin:0px 0px calc(var(--kit-widget-spacing, 0px) + 0px) 0px;padding:0px 0px 0px 0px;}.elementor-30719 .elementor-element.elementor-element-fa93f4c .elementor-button-content-wrapper{flex-direction:row-reverse;}.elementor-30719 .elementor-element.elementor-element-fa93f4c .elementor-button{background-color:var( --e-global-color-dc52edf );border-radius:0px 0px 0px 0px;}.elementor-30719 .elementor-element.elementor-element-fa93f4c{padding:0 0 0 0;}.elementor-30719 .elementor-element.elementor-element-fa93f4c.elementor-element{--order:99999 \/* order end hack *\/;}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-28592 post-28592 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-multichannel-communicatie-bureau-1024x454.webp\" class=\"attachment-large size-large wp-image-32381\" alt=\"A customer service representative manages multiple communication channels using a laptop, smartphone, and tablet at a modern workstation.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-multichannel-communicatie-bureau-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-multichannel-communicatie-bureau-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-multichannel-communicatie-bureau-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/06\/klantenservice-professional-multichannel-communicatie-bureau.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-omnichannel-and-multichannel\/\"><h2 class=\"ha-post-title elementor-size-default\">What is the difference between omnichannel and multichannel?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-omnichannel-and-multichannel\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34324 post-34324 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/gemiste-oproep-gefrustreerde-klant-kantoor-1024x454.webp\" class=\"attachment-large size-large wp-image-34325\" alt=\"A frustrated customer pulls the phone away from his ear after missing a business call; a laptop with an unread notification sits on a modern office desk.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/gemiste-oproep-gefrustreerde-klant-kantoor-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/gemiste-oproep-gefrustreerde-klant-kantoor-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/gemiste-oproep-gefrustreerde-klant-kantoor-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/gemiste-oproep-gefrustreerde-klant-kantoor.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-the-consequences-of-poor-customer-communication-for-your-business\/\"><h2 class=\"ha-post-title elementor-size-default\">What are the consequences of poor customer communication for your business?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-the-consequences-of-poor-customer-communication-for-your-business\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34320 post-34320 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantervaring-manager-feedback-overweldigd-bureau-1024x454.webp\" class=\"attachment-large size-large wp-image-34321\" alt=\"A customer experience manager frowns at a cluttered desk covered with feedback forms, sticky notes, and a laptop with incomplete data, in a modern office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantervaring-manager-feedback-overweldigd-bureau-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantervaring-manager-feedback-overweldigd-bureau-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantervaring-manager-feedback-overweldigd-bureau-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantervaring-manager-feedback-overweldigd-bureau.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-the-biggest-pitfalls-when-setting-up-a-voc-program\/\"><h2 class=\"ha-post-title elementor-size-default\">What are the biggest pitfalls when setting up a VoC program?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-the-biggest-pitfalls-when-setting-up-a-voc-program\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34267 post-34267 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-modern-kantoor-1024x454.webp\" class=\"attachment-large size-large wp-image-34268\" alt=\"A customer service representative wearing a headset reviews call data on a monitor in a modern Dutch office bathed in soft, natural light.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-modern-kantoor-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-modern-kantoor-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-modern-kantoor-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-modern-kantoor.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-the-benefits-of-customer-sentiment-analysis-for-customer-service\/\"><h2 class=\"ha-post-title elementor-size-default\">What are the benefits of customer sentiment analysis for customer service?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-the-benefits-of-customer-sentiment-analysis-for-customer-service\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34271 post-34271 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-gesprek-aandachtig-luisteren-kantoor-1024x454.webp\" class=\"attachment-large size-large wp-image-34272\" alt=\"A customer service representative listens attentively to a customer at a modern desk with a notebook open in front of them, bathed in warm office lighting.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-gesprek-aandachtig-luisteren-kantoor-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-gesprek-aandachtig-luisteren-kantoor-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-gesprek-aandachtig-luisteren-kantoor-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-gesprek-aandachtig-luisteren-kantoor.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/why-is-a-voc-strategy-essential-for-customer-focused-organizations\/\"><h2 class=\"ha-post-title elementor-size-default\">Why is a VoC strategy essential for customer-focused organizations?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/why-is-a-voc-strategy-essential-for-customer-focused-organizations\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34263 post-34263 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-laptop-bureau-1024x454.webp\" class=\"attachment-large size-large wp-image-34264\" alt=\"A customer service representative takes handwritten notes at a modern desk with a laptop in a warm office bathed in natural light from the window.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-laptop-bureau-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-laptop-bureau-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-laptop-bureau-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-laptop-bureau.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-you-effectively-collect-customer-feedback-for-your-organization\/\"><h2 class=\"ha-post-title elementor-size-default\">How can you effectively collect customer feedback for your organization?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-you-effectively-collect-customer-feedback-for-your-organization\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34259 post-34259 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-enquete-laptop-1024x454.webp\" class=\"attachment-large size-large wp-image-34260\" alt=\"A customer service representative wearing a headset reviews survey forms next to a laptop at a modern desk in a warm office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-enquete-laptop-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-enquete-laptop-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-enquete-laptop-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-headset-enquete-laptop.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-customer-satisfaction-and-the-voice-of-the-customer\/\"><h2 class=\"ha-post-title elementor-size-default\">What is the difference between customer satisfaction and the voice of the customer?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-customer-satisfaction-and-the-voice-of-the-customer\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34255 post-34255 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-kantoor-gesprek-1024x454.webp\" class=\"attachment-large size-large wp-image-34256\" alt=\"A customer service representative is carefully taking notes in a notebook while sitting at a white desk in a modern office with natural light.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-kantoor-gesprek-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-kantoor-gesprek-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-kantoor-gesprek-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-notities-kantoor-gesprek.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-i-identify-customer-needs\/\"><h2 class=\"ha-post-title elementor-size-default\">How can I identify customer needs?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-can-i-identify-customer-needs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34251 post-34251 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-feedback-formulier-beoordeling-1024x454.webp\" class=\"attachment-large size-large wp-image-34252\" alt=\"A customer service representative at a modern desk calmly reviews a feedback form, with a notepad and a glass of water, in warm, natural light.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-feedback-formulier-beoordeling-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-feedback-formulier-beoordeling-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-feedback-formulier-beoordeling-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-feedback-formulier-beoordeling.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-handle-negative-customer-feedback-without-getting-defensive\/\"><h2 class=\"ha-post-title elementor-size-default\">How do you handle negative customer feedback without getting defensive?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-handle-negative-customer-feedback-without-getting-defensive\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34216 post-34216 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-twijfel-enquete-formulier-1024x454.webp\" class=\"attachment-large size-large wp-image-34217\" alt=\"A customer service representative looks skeptically at a paper survey form while sitting at a modern desk in a Dutch office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-twijfel-enquete-formulier-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-twijfel-enquete-formulier-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-twijfel-enquete-formulier-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-twijfel-enquete-formulier.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/can-surveys-really-tell-you-what-customers-want\/\"><h2 class=\"ha-post-title elementor-size-default\">Can surveys really tell you what customers want?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/can-surveys-really-tell-you-what-customers-want\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34220 post-34220 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-teamleider-dashboard-tevredenheid-analyse-1024x454.webp\" class=\"attachment-large size-large wp-image-34221\" alt=\"A customer service team leader analyzes a dashboard displaying satisfaction charts and call volume figures on a large screen in a modern office.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-teamleider-dashboard-tevredenheid-analyse-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-teamleider-dashboard-tevredenheid-analyse-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-teamleider-dashboard-tevredenheid-analyse-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-teamleider-dashboard-tevredenheid-analyse.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/customer-satisfaction-metrics-as-performance-indicators-for-better-customer-interaction-decisions\/\"><h2 class=\"ha-post-title elementor-size-default\">Customer Satisfaction Metrics as Performance Indicators for Better Customer Interaction Decisions<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/customer-satisfaction-metrics-as-performance-indicators-for-better-customer-interaction-decisions\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34135 post-34135 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantinterview-onderzoeker-kantoor-demografische-data-1024x454.webp\" class=\"attachment-large size-large wp-image-34136\" alt=\"A researcher conducts a one-on-one customer interview at a modern office desk, with demographic reports and survey summaries laid out beside them.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantinterview-onderzoeker-kantoor-demografische-data-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantinterview-onderzoeker-kantoor-demografische-data-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantinterview-onderzoeker-kantoor-demografische-data-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantinterview-onderzoeker-kantoor-demografische-data.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-customer-research-and-market-research\/\"><h2 class=\"ha-post-title elementor-size-default\">What is the difference between customer research and market research?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-is-the-difference-between-customer-research-and-market-research\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34131 post-34131 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klanttevredenheid-onderzoek-resultaten-dashboard-analyse-1024x454.webp\" class=\"attachment-large size-large wp-image-34132\" alt=\"A customer service representative analyzes a satisfaction survey at a modern desk using a laptop with dashboard charts and a headset.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klanttevredenheid-onderzoek-resultaten-dashboard-analyse-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klanttevredenheid-onderzoek-resultaten-dashboard-analyse-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klanttevredenheid-onderzoek-resultaten-dashboard-analyse-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klanttevredenheid-onderzoek-resultaten-dashboard-analyse.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-customer-satisfaction-metrics-tell-you-about-your-customer-engagement-infrastructure\/\"><h2 class=\"ha-post-title elementor-size-default\">What Customer Satisfaction Metrics Tell You About Your Customer Engagement Infrastructure<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-customer-satisfaction-metrics-tell-you-about-your-customer-engagement-infrastructure\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-34014 post-34014 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantgesprek-professional-kantoor-luisteren-notities-1024x454.webp\" class=\"attachment-large size-large wp-image-34015\" alt=\"A business professional listens attentively to a client at a modern desk with a notebook and laptop, bathed in warm, natural light.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantgesprek-professional-kantoor-luisteren-notities-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantgesprek-professional-kantoor-luisteren-notities-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantgesprek-professional-kantoor-luisteren-notities-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantgesprek-professional-kantoor-luisteren-notities.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-launch-a-voc-strategy-within-your-organization\/\"><h2 class=\"ha-post-title elementor-size-default\">How do you launch a VoC strategy within your organization?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/how-do-you-launch-a-voc-strategy-within-your-organization\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"30719\" class=\"elementor elementor-30719 elementor-13172 elementor-13172 e-loop-item e-loop-item-33993 post-33993 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-257d800 e-flex e-con-boxed e-con e-parent\" data-id=\"257d800\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf8333 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"fdf8333\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"355\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-enquete-rapport-beoordeling-1024x454.webp\" class=\"attachment-large size-large wp-image-33994\" alt=\"A customer service representative frowns as he studies a survey report at a modern desk with sticky notes and a coffee cup.\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-enquete-rapport-beoordeling-1024x454.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-enquete-rapport-beoordeling-300x133.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-enquete-rapport-beoordeling-768x340.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/klantenservice-medewerker-enquete-rapport-beoordeling.webp 1408w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-693047c elementor-widget elementor-widget-spacer\" data-id=\"693047c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b28ebe elementor-widget elementor-widget-ha-post-title happy-addon ha-post-title\" data-id=\"5b28ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-title.default\">\n\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-some-signs-that-youre-misinterpreting-customer-feedback\/\"><h2 class=\"ha-post-title elementor-size-default\">What are some signs that you&#8217;re misinterpreting customer feedback?<\/h2><\/a>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa93f4c elementor-widget elementor-widget-button\" data-id=\"fa93f4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-center\/what-are-some-signs-that-youre-misinterpreting-customer-feedback\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read the blog<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"42\" data-next-page=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/2\/\"><\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/2\/\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/3\/\"><span class=\"elementor-screen-only\">Page<\/span>3<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/4\/\"><span class=\"elementor-screen-only\">Page<\/span>4<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27364\/page\/5\/\"><span class=\"elementor-screen-only\">Page<\/span>5<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Latest News Customer contact functions through smart technology and proper implementation. 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