{"id":27400,"date":"2025-12-10T16:07:20","date_gmt":"2025-12-10T15:07:20","guid":{"rendered":"https:\/\/pegamento.nl\/pvko-winter-festival-the-listening-line\/"},"modified":"2026-06-03T15:28:33","modified_gmt":"2026-06-03T13:28:33","slug":"pvko-winter-festival-the-listening-line","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/pvko-winter-festival-the-listening-line\/","title":{"rendered":"PvKO Winter Festival The Listening Line"},"content":{"rendered":"\t\t
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With these exercises you work on your listening muscles, so that you really pay attention to the other person, at home, at work or in contact with clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Listening can be trained<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tDownload whitepaper<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tContact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"PvKO\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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During the PvKO Winter Festival 2026 | RE:SET the experience<\/strong> took
Richard Coonen, director-director of De Luisterlijn<\/strong>, participants in what happens when you really start listening with your heart. De Luisterlijn conducts more than 300,000 conversations a year with people who feel lonely, overwhelmed or have no one else to share their story with. This practical experience provides a wealth of insights into the emotions that play a role under the surface, even in customer contact. <\/p>

Especially following his session “RE:SET listening: the silent crisis behind customer contact,”<\/strong> Richard shares here 13 practical listening tips<\/strong>. Short exercises that you can apply immediately: at home, in your team and in conversations with customers. They help you to be less quick to judge, better connect to what is really going on and create moments of calm, stability and trust in a world that often feels “too fast and too much.” <\/p>

Think of these 13 tips as fitness for your ears<\/strong>: pick one from time to time, consciously try it out in a real conversation and notice what changes in your connection with the other person.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tThe power behind the Listening Line\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tTogether with the Listening Line, we have taken a nice step forward. Wondering what Pegamento can do for your contact center? Feel free to give Serge a call. \t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\tmake contact\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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