{"id":27421,"date":"2026-06-04T15:32:12","date_gmt":"2026-06-04T13:32:12","guid":{"rendered":"https:\/\/pegamento.nl\/agentic-ai\/"},"modified":"2026-06-04T15:32:45","modified_gmt":"2026-06-04T13:32:45","slug":"agentic-ai","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/agentic-ai\/","title":{"rendered":"Agentic AI"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27421\" class=\"elementor elementor-27421 elementor-13542\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fbfa41 e-flex e-con-boxed e-con e-parent\" data-id=\"6fbfa41\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:27070,&quot;url&quot;:&quot;https:\\\/\\\/pegamento.nl\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Pegamento-human-lead1.webp&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7462a47c e-grid e-con-full e-con e-child\" data-id=\"7462a47c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-3620edf7 e-con-full e-flex e-con e-child\" data-id=\"3620edf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b271679 elementor-widget elementor-widget-heading\" data-id=\"6b271679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">From RPA to Agentic AI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-267b0c2f elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"267b0c2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Agentic AI takes your tools from just doing to understanding and organizing with AI.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17aaf268 e-con-full e-flex e-con e-child\" data-id=\"17aaf268\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d2a9a elementor-align-left elementor-widget elementor-widget-button\" data-id=\"d6d2a9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#link-whipa\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download whitepaper<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2b5b2e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3a2b5b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/pegamento.nl\/en\/contact-2\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32e6c179 e-flex e-con-boxed e-con e-parent\" data-id=\"32e6c179\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c1b94a8 e-con-full e-flex e-con e-child\" data-id=\"6c1b94a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-4607c838 e-con-full e-flex e-con e-child\" data-id=\"4607c838\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-65ac4af6 e-con-full e-flex e-con e-child\" data-id=\"65ac4af6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4082ff2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4082ff2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">From executive bot to self-thinking AI assistant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10afbf43 e-con-full e-flex e-con e-child\" data-id=\"10afbf43\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-55822773 e-con-full e-flex e-con e-child\" data-id=\"55822773\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14a7727b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"14a7727b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Fifteen years ago, Pegamento began as a pioneer in <a href=\"https:\/\/pegamento.nl\/en\/rpa-software-2\/\">Robotic Process Automation<\/a> (RPA), at a time when the idea that software &#8220;robots&#8221; could take over routine tasks from humans still sounded revolutionary. We built bots that performed repetitive tasks: retyping data between systems, filling out forms, processing documents. Automation then meant: mimicking human mouse clicks and keyboard strokes. Useful, efficient, but limited.   <\/span><\/p><p><span style=\"font-weight: 400;\">As the years progressed, so did ambition. Artificial intelligence (AI) found its way into our solutions and changed the nature of what a &#8220;process&#8221; actually is. We were no longer just automating <\/span><i><span style=\"font-weight: 400;\">how<\/span><\/i><span style=\"font-weight: 400;\"> something was to be done, but also <\/span><i><span style=\"font-weight: 400;\">when<\/span><\/i><span style=\"font-weight: 400;\">, <\/span><i><span style=\"font-weight: 400;\">why<\/span><\/i><span style=\"font-weight: 400;\"> and <\/span><i><span style=\"font-weight: 400;\">for whom<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">The big advantage? Pegamento has 15 years of hands-on experience with <a href=\"\/referenties\">real customer cases<\/a> &#8211; at a time when we didn&#8217;t even name AI to customers, because it simply wasn&#8217;t a relevant label. <\/span><\/p><p><span style=\"font-weight: 400;\">The Pegamento <a href=\"https:\/\/pegamento.nl\/en\/process-assistant\/\">Process Assistant<\/a> was one of the first tangible examples of this shift: not a bot that merely follows instructions, but an assistant that thinks, anticipates and adapts to the context. Think of a colleague who understands <\/span><i><span style=\"font-weight: 400;\">what<\/span><\/i><span style=\"font-weight: 400;\"> needs to be done and <\/span><i><span style=\"font-weight: 400;\">why<\/span><\/i><span style=\"font-weight: 400;\"> &#8211; and converts that into action independently.<\/span><\/p><p><span style=\"font-weight: 400;\">And yet that was only the beginning.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82fe91a e-flex e-con-boxed e-con e-parent\" data-id=\"82fe91a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-92ea4f5 e-con-full e-flex e-con e-child\" data-id=\"92ea4f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-9b59a11 e-con-full e-flex e-con e-child\" data-id=\"9b59a11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-ad62994 e-con-full e-flex e-con e-child\" data-id=\"ad62994\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-31b7ae0 e-con-full e-flex e-con e-child\" data-id=\"31b7ae0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af45ba6 elementor-widget elementor-widget-heading\" data-id=\"af45ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">References for Agentic AI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-edbe2ce e-con-full e-flex e-con e-child\" data-id=\"edbe2ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-c33f770 e-con-full e-flex e-con e-child\" data-id=\"c33f770\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-39142c1 e-con-full e-flex e-con e-child\" data-id=\"39142c1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-046c22d e-grid e-con-full e-con e-child\" data-id=\"046c22d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-517eac1 elementor-widget elementor-widget-ha-post-list happy-addon ha-post-list\" data-id=\"517eac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"ha-post-list-wrapper\">\n\t\t\t\t<ul class=\"ha-post-list\" >\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ha-post-list-item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/klantcase\/municipality-of-amsterdam\/\">\n\t\t\t\t\t\t\t\t<span class=\"ha-post-list-icon\"><i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i><\/span>\t\t\t\t\t\t\t\t<div class=\"ha-post-list-content\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"ha-post-list-title\">Municipality of Amsterdam<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-post-list-excerpt\">\n\t\t\t\t\t\t\t\t\t\t\t<p>How the City of Amsterdam increased its accessibility and customer satisfaction. Citizens are helped faster Download whitepaper Contact Challenge Long lead times of processes Many.<\/p>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b668388 elementor-widget elementor-widget-ha-post-list happy-addon ha-post-list\" data-id=\"b668388\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ha-post-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"ha-post-list-wrapper\">\n\t\t\t\t<ul class=\"ha-post-list\" >\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"ha-post-list-item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/pegamento.nl\/en\/klantcase\/achmea\/\">\n\t\t\t\t\t\t\t\t<span class=\"ha-post-list-icon\"><i aria-hidden=\"true\" class=\"hm hm-arrow-right1\"><\/i><\/span>\t\t\t\t\t\t\t\t<div class=\"ha-post-list-content\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"ha-post-list-title\">Achmea<\/h2>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"ha-post-list-excerpt\">\n\t\t\t\t\t\t\t\t\t\t\t<p>Improved automation of customer contact increased customer satisfaction. Contact handling substantially improved Download whitepaper Contact Challenge Speed up work processes Accelerate handling time of customer.<\/p>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6667e3fa e-flex e-con-boxed e-con e-parent\" data-id=\"6667e3fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f793d1a e-con-full e-flex e-con e-child\" data-id=\"1f793d1a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-41b9ce5e e-con-full e-flex e-con e-child\" data-id=\"41b9ce5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-264eb9f5 e-con-full e-flex e-con e-child\" data-id=\"264eb9f5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-aca24ee e-con-full e-flex e-con e-child\" data-id=\"aca24ee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3344f6 elementor-widget elementor-widget-heading\" data-id=\"5b3344f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">From instruction to initiative<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c4903ba e-con-full e-flex e-con e-child\" data-id=\"6c4903ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-1b5d9c89 e-con-full e-flex e-con e-child\" data-id=\"1b5d9c89\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-cf4e26f e-con-full e-flex e-con e-child\" data-id=\"cf4e26f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e3b01 elementor-widget elementor-widget-text-editor\" data-id=\"b5e3b01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tToday we are in the midst of a new phase: that of <b>agentic AI<\/b>. Where RPA once began by mimicking human behavior, and was later enriched with AI to understand and predict, we are now talking about agents that can act independently. No more &#8220;executive hands&#8221; dependent on a workflow, but digital assistants with purpose, memory and initiative.  \n<br><br>An agent knows: &#8220;I have to answer this customer question&#8221;, looks up the right information independently, decides which steps are necessary, executes them and learns from the outcome. Like a colleague who doesn&#8217;t have to tell you what to do every second. No more scripts, but small digital entities with a real role, a sense of context and the ability to make choices &#8211; within clear boundaries (guardrails).  \n<b>Policies and ethical guidelines are essential in this regard.<\/b>\n<br><br>This shift is fundamental. It changes how we work, how we distribute work, how we design systems and how people and technology work together. At Pegamento, we don&#8217;t see this as science fiction, but as a logical next step. We know the landscape of processes &#8211; from control systems to AI models &#8211; and know what it takes to make that landscape passable for agents. Not as an isolated innovation, but as a continuation of a journey we have been building for 15 years.    \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d48044e e-flex e-con-boxed e-con e-parent\" data-id=\"6d48044e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:&quot;yes&quot;,&quot;_ha_eqh_widget&quot;:[&quot;image&quot;],&quot;_ha_eqh_to&quot;:&quot;widget&quot;,&quot;_ha_eqh_disable_on_tablet&quot;:&quot;no&quot;,&quot;_ha_eqh_disable_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4a9f54a0 e-con-full e-flex e-con e-child\" data-id=\"4a9f54a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb667a7 elementor-widget__width-initial elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"6bb667a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"334\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/omnichannel2-1.webp\" class=\"attachment-full size-full wp-image-27071\" alt=\"Customer Contact\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/omnichannel2-1.webp 900w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/omnichannel2-1-300x111.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/omnichannel2-1-768x285.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65b71436 e-con-full e-flex e-con e-child\" data-id=\"65b71436\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69b78940 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"69b78940\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"442\" height=\"334\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Omnichannel1-e1744024787585.webp\" class=\"attachment-full size-full wp-image-27072\" alt=\"Customer Contact\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Omnichannel1-e1744024787585.webp 442w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Omnichannel1-e1744024787585-300x227.webp 300w\" sizes=\"(max-width: 442px) 100vw, 442px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-548520ba e-flex e-con-boxed e-con e-parent\" data-id=\"548520ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-63a25008 e-con-full e-flex e-con e-child\" data-id=\"63a25008\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-5b8aae5e e-con-full e-flex e-con e-child\" data-id=\"5b8aae5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-3b9554b7 e-con-full e-flex e-con e-child\" data-id=\"3b9554b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06b2bfd elementor-widget elementor-widget-heading\" data-id=\"06b2bfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who are the forerunners in Agentic AI?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fff78df e-con-full e-flex e-con e-child\" data-id=\"7fff78df\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-2b3c863a e-con-full e-flex e-con e-child\" data-id=\"2b3c863a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42ea7075 elementor-widget elementor-widget-text-editor\" data-id=\"42ea7075\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The frontrunners in agentic AI are organizations where processes are intensive, error-prone and time-consuming &#8211; and where the stretch is on. After all, without urgency, no change. <\/span><\/p><p><b>Public service providers<\/b><span style=\"font-weight: 400;\">, such as municipalities, healthcare institutions, implementing agencies and health insurers, are experiencing increasing pressure: changing legislation, high workloads and citizens who expect quick, clear answers. Here, an AI agent can independently review files, prepare decisions or handle contact moments &#8211; without each step requiring human intervention.<\/span><\/p><p><span style=\"font-weight: 400;\">Also in the <\/span><b>financial sector<\/b><span style=\"font-weight: 400;\"> adoption is accelerating. Banks, leasing companies and insurers spend a lot of time on compliance, customer identification, reporting and process verification. There is no more room for waiting or manual work there. Agentic AI handles complete tasks here: from analyzing documents to identifying risks and making preliminary decisions. Did you know that, on average, one customer interaction in this sector leads to seven follow-up tasks?<\/span><\/p><p><span style=\"font-weight: 400;\">And then there are the <\/span><b>commercial organizations<\/b><span style=\"font-weight: 400;\"> &#8211; from e-commerce to telecom &#8211; where scalable, personalized customer experience is crucial. Here, an agentic AI interprets a customer query, retrieves data, executes a transaction and provides feedback within seconds. 24\/7, with no wait time.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-685a707e e-flex e-con-boxed e-con e-parent\" data-id=\"685a707e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-17b371ab e-con-full e-flex e-con e-child\" data-id=\"17b371ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-27e9dbc1 e-con-full e-flex e-con e-child\" data-id=\"27e9dbc1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-3b6b903b e-con-full e-flex e-con e-child\" data-id=\"3b6b903b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-28172c09 e-con-full e-flex e-con e-child\" data-id=\"28172c09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63b34ced elementor-widget elementor-widget-heading\" data-id=\"63b34ced\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready for the next step<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-201dcfed e-con-full e-flex e-con e-child\" data-id=\"201dcfed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-4d75d2ef e-con-full e-flex e-con e-child\" data-id=\"4d75d2ef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-62fb4c5e e-con-full e-flex e-con e-child\" data-id=\"62fb4c5e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6158a116 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6158a116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The typical users? Organizations with many repetitive processes, complex rules and a high dependence on human capacity. Not to replace people, but to give them space back. So they can focus on the real work: contact, empathy, strategy and growth.   <\/p><h3>RPA was the beginning.<br\/>Agentic AI is the future.<\/h3><p>And we help organizations realize that future today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2314dc46 e-flex e-con-boxed e-con e-parent\" data-id=\"2314dc46\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-798b46f0 e-con-full e-flex e-con e-child\" data-id=\"798b46f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-36682323 e-con-full e-flex e-con e-child\" data-id=\"36682323\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-5b6f0e73 e-con-full e-flex e-con e-child\" data-id=\"5b6f0e73\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-3c50a002 e-con-full e-flex e-con e-child\" data-id=\"3c50a002\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eee23a2 elementor-widget elementor-widget-heading\" data-id=\"5eee23a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Happy to take the next step with you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ceca03b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7ceca03b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We&#8217;d love to show you how Agentic AI can help you in your business process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-177740db e-con-full e-flex e-con e-child\" data-id=\"177740db\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-688134ae e-con-full e-flex e-con e-child\" data-id=\"688134ae\" data-element_type=\"container\" data-e-type=\"container\" 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class=\"elementor-element elementor-element-1c640936 e-flex e-con-boxed e-con e-parent\" data-id=\"1c640936\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b61a7d elementor-widget elementor-widget-heading\" data-id=\"45b61a7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Collaborations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12f3f952 e-flex e-con-boxed e-con e-parent\" data-id=\"12f3f952\" data-element_type=\"container\" data-e-type=\"container\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"125\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/04\/Translink-WorkplaceX.png\" class=\"attachment-large size-large wp-image-27084\" alt=\"Translink-WorkplaceX\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/gemeente-amsterdam&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-6279331d elementor-widget elementor-widget-image\" data-id=\"6279331d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"279\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/11\/Gemeente-Amsterdam.svg\" class=\"attachment-large size-large wp-image-27224\" alt=\"Logo Municipality of Amsterdam\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>From RPA to Agentic AI Agentic AI takes your tools from just doing to understanding and organizing with AI. Download whitepaper Contact From executive bot to self-thinking AI assistant Fifteen years ago, Pegamento began as a pioneer in Robotic Process Automation (RPA), at a time when the idea that software &#8220;robots&#8221; could take over routine [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-27421","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/comments?post=27421"}],"version-history":[{"count":5,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27421\/revisions"}],"predecessor-version":[{"id":30772,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/pages\/27421\/revisions\/30772"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=27421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}