{"id":31903,"date":"2026-07-02T17:03:09","date_gmt":"2026-07-02T15:03:09","guid":{"rendered":"https:\/\/pegamento.nl\/en-alternative-to-avaya-mitel-and-genesys-engage\/"},"modified":"2026-07-02T17:06:10","modified_gmt":"2026-07-02T15:06:10","slug":"en-alternative-to-avaya-mitel-and-genesys-engage","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/en-alternative-to-avaya-mitel-and-genesys-engage\/","title":{"rendered":"\/en\/Alternative to Avaya, Mitel, and Genesys Engage"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31903\" class=\"elementor elementor-31903\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92deb95 e-flex e-con-boxed e-con e-parent\" data-id=\"92deb95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f4315b elementor-widget elementor-widget-html\" data-id=\"0f4315b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n  :root{\n    --pg-dark:#070C31;\n    --pg-purple:#5E2684;\n    --pg-blue:#04A1C4;\n    --pg-orange:#FC935A;\n\n    --pg-bg:#ffffff;\n    --pg-soft:#F6F7FB;\n    --pg-ink:#070C31;\n    --pg-muted: rgba(7,12,49,.72);\n    --pg-line: rgba(7,12,49,.12);\n\n    --pg-radius:22px;\n    --pg-shadow: 0 18px 48px rgba(7,12,49,.14);\n    --pg-max: 1120px;\n  }\n\n  @import url('https:\/\/fonts.googleapis.com\/css2?family=Open+Sans:wght@400;600;700&display=swap');\n\n  .pg-wrap{\n    font-family: \"Open Sans\", system-ui, -apple-system, \"Segoe UI\", Roboto, Helvetica, Arial;\n    color: var(--pg-ink);\n    background: var(--pg-bg);\n  }\n  .pg-container{\n    max-width: var(--pg-max);\n    margin: 0 auto;\n    padding: 0 20px;\n  }\n  .pg-section{ padding: 76px 0; 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}\n  .pg-hubspot .hs-form-field{ margin-bottom: 12px !important; }\n  .pg-hubspot .hs-error-msgs{ margin: 6px 0 0 !important; }\n\n  \/* FAQ *\/\n  .pg-faq{ margin-top: 22px; max-width: 980px; }\n  .pg-faq details{\n    border: 1px solid var(--pg-line);\n    border-radius: 16px;\n    padding: 14px 16px;\n    background:#fff;\n  }\n  .pg-faq summary{\n    cursor:pointer;\n    font-weight: 700;\n    color: var(--pg-dark);\n    font-family: \"Torus\",\"Open Sans\",system-ui !important;\n  }\n  .pg-faq details + details{ margin-top: 12px; }\n  .pg-faq p{ margin: 10px 0 0; color: var(--pg-muted); line-height: 1.75; }\n\n  \/* Sticky CTA *\/\n  .pg-sticky{\n    position: sticky;\n    bottom: 16px;\n    z-index: 10;\n    display:flex;\n    justify-content:center;\n    margin-top: 26px;\n  }\n  .pg-stickybar{\n    width: min(var(--pg-max), calc(100% - 36px));\n    display:flex;\n    align-items:center;\n    justify-content:space-between;\n    gap: 14px;\n    background:#fff;\n    border:1px solid var(--pg-line);\n    border-radius: 18px;\n    padding: 12px 14px;\n    box-shadow: 0 16px 36px rgba(7,12,49,.14);\n  }\n  .pg-stickybar strong{ color: var(--pg-dark); font-size: 14px; }\n  .pg-stickybar span{ color: var(--pg-muted); font-size: 13px; }\n\n  @media (max-width: 980px){\n    .pg-hero-inner{ grid-template-columns: 1fr; }\n    .pg-4col{ grid-template-columns: 1fr 1fr; }\n    .pg-3col{ grid-template-columns: 1fr; }\n    .pg-2col{ grid-template-columns: 1fr; }\n    .pg-compare{ grid-template-columns: 1fr; }\n    .pg-proof{ grid-template-columns: 1fr; }\n    .pg-contact{ grid-template-columns: 1fr; }\n    .pg-timeline{ grid-template-columns: 1fr; }\n    .pg-checklist{ grid-template-columns: 1fr; }\n    .pg-stickybar{ flex-direction: column; align-items: flex-start; }\n  }\n  @media (max-width: 560px){\n    .pg-4col{ grid-template-columns: 1fr; }\n    .pg-btn{ width:100%; }\n  }\n<\/style>\n\n<div class=\"pg-wrap\">\n\n  <!-- HERO -->\n  <section class=\"pg-hero\">\n    <div class=\"pg-container\">\n      <div class=\"pg-hero-inner\">\n\n        <div>\n          <div class=\"pg-kicker\"><span class=\"pg-dot\"><\/span> Is your customer contact environment still running on Avaya, Mitel or Genesys Engage?<\/div>\n\n          <h1 class=\"pg-h1\">Replacing Avaya, Mitel or Genesys Engage?<br>Migrate safely without a big bang<\/h1>\n\n          <p class=\"pg-lead\">\n            If your contact center still runs on a legacy platform, you need certainty above all: stay reachable, avoid a risky big bang and move forward with a clear migration path. Pegamento brings voice, digital channels, routing, reporting and integrations together in <strong>Sprinklr<\/strong> and <strong>Pegamento Phone System<\/strong>.\n          <\/p>\n\n          <div class=\"pg-cta-row\">\n            <a class=\"pg-btn pg-btn-orange\" href=\"#contact\">\n              Request a migration scan\n              <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M13 5l7 7-7 7v-4H4v-6h9V5z\"><\/path><\/svg>\n            <\/a>\n            <a class=\"pg-btn pg-btn-light\" href=\"#checklist\">\n              See what to map out first\n              <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M12 16l-6-6h12l-6 6z\"><\/path><\/svg>\n            <\/a>\n            <div class=\"pg-meta\">30 minutes \u2022 no obligation \u2022 response within 1 business day<\/div>\n          <\/div>\n\n          <ul class=\"pg-bullets\" style=\"color:rgba(255,255,255,.86);\">\n            <li><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Quickly see which migration route fits your environment<\/li>\n            <li><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Migrate in phases: voice first, digital first or temporarily in parallel<\/li>\n            <li><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> One partner for telephony, omnichannel, integrations, adoption and management<\/li>\n          <\/ul>\n\n          <div class=\"pg-trust\">\n            <span class=\"pg-pill\">Avaya alternative<\/span>\n            <span class=\"pg-pill\">Replace Mitel<\/span>\n            <span class=\"pg-pill\">Genesys Engage migration<\/span>\n            <span class=\"pg-pill\">Netherlands-based delivery<\/span>\n          <\/div>\n        <\/div>\n\n        <!-- Right hero card -->\n        <div class=\"pg-card-glass\">\n          <div class=\"pg-card-pad\">\n            <div class=\"pg-card-body\">\n              <h3 style=\"margin:0 0 10px; font-size:20px;\">What will we cover in the migration scan?<\/h3>\n              <p class=\"pg-p\" style=\"color:rgba(255,255,255,.86);\">\n                You do not have to choose a new platform right away. Start with clarity: what is running today, where are the dependencies and which migration route causes the least disruption?\n              <\/p>\n\n              <div style=\"margin:18px 0; height:1px; background:rgba(255,255,255,.14);\"><\/div>\n\n              <div style=\"display:grid; gap:10px;\">\n                <div style=\"display:flex; gap:10px; align-items:flex-start;\">\n                  <span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span>\n                  <div style=\"color:rgba(255,255,255,.86); line-height:1.6;\">Your current setup: numbers, queues, routing, channels and reporting<\/div>\n                <\/div>\n                <div style=\"display:flex; gap:10px; align-items:flex-start;\">\n                  <span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span>\n                  <div style=\"color:rgba(255,255,255,.86); line-height:1.6;\">The main risks around SIP, Teams, CRM, SSO, recordings and compliance<\/div>\n                <\/div>\n                <div style=\"display:flex; gap:10px; align-items:flex-start;\">\n                  <span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span>\n                  <div style=\"color:rgba(255,255,255,.86); line-height:1.6;\">An initial recommendation: phased migration, parallel running or modernise first<\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n\n            <div class=\"pg-card-bottom\">\n              <a class=\"pg-btn pg-btn-orange\" href=\"#contact\" style=\"width:100%;\">\n                Start with the migration scan\n                <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\"><path d=\"M13 5l7 7-7 7v-4H4v-6h9V5z\"><\/path><\/svg>\n              <\/a>\n              <div class=\"pg-meta\" style=\"margin-top:10px;\">30 minutes \u2022 no obligation \u2022 response within 1 business day<\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- SECTION: WHY NOW -->\n  <section class=\"pg-section pg-soft\" id=\"why-now\">\n    <div class=\"pg-container\">\n      <h2 class=\"pg-title\">Why explore your options now?<\/h2>\n      <p class=\"pg-sub\">\n        Many organisations wait until a contract, support deadline or vendor change becomes urgent. By then, there is less time to compare calmly and migrate safely. By working out scenarios now, you keep control over planning, budget, continuity and internal buy-in.\n      <\/p>\n\n      <div class=\"pg-timeline\">\n        <div class=\"pg-tl-item\">\n          <div class=\"pg-tl-date\">Avaya \u2022 2025<\/div>\n          <h3 class=\"pg-h3\" style=\"margin-top:0;\">Avaya: new choices around AXP and telephony<\/h3>\n          <p class=\"pg-p\">A minimum commitment of 200 seats has been announced for Avaya Experience Platform Public. SIP Trunking and Communications APIs\/CPaaS have also been phased out. That makes this a logical moment to assess whether Avaya still fits your contact center strategy.<\/p>\n        <\/div>\n\n        <div class=\"pg-tl-item\">\n          <div class=\"pg-tl-date\">Genesys \u2022 2028<\/div>\n          <h3 class=\"pg-h3\" style=\"margin-top:0;\">Genesys Engage: 2028 may seem far away, but it is close<\/h3>\n          <p class=\"pg-p\">Genesys has formally set the end date for Genesys Engage on-premises at 31 December 2028. For larger contact centers, that is not a long horizon: integrations, procurement, adoption and phased go-live often require significant preparation.<\/p>\n        <\/div>\n\n        <div class=\"pg-tl-item\">\n          <div class=\"pg-tl-date\">Mitel \u2022 modernisation<\/div>\n          <h3 class=\"pg-h3\" style=\"margin-top:0;\">Mitel: from telephony to integrated customer contact<\/h3>\n          <p class=\"pg-p\">Your Mitel environment may not need to disappear tomorrow. But if telephony, Teams, CRM, digital channels, AI and reporting increasingly need to come together, it is wise to define the modernisation route in time.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"pg-source\">\n        Always check contractual details against your own vendor and support agreements. The migration scan helps make those dependencies concrete.\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- SECTION: SOLUTION -->\n  <section class=\"pg-section\" id=\"approach\">\n    <div class=\"pg-container\">\n      <h2 class=\"pg-title\">What will you get in return?<\/h2>\n      <p class=\"pg-sub\">\n        A migration only succeeds when employees remain reachable, customers are helped properly and IT retains control over management, security and integrations. That is why Pegamento looks beyond tooling and considers the entire customer service operation.\n      <\/p>\n\n      <div class=\"pg-grid pg-3col\" style=\"margin-top:22px;\">\n        <div class=\"pg-card\"><div class=\"pg-card-pad\">\n          <div class=\"pg-card-body\">\n            <div class=\"pg-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M4 6h16v12H4V6zm2 2v8h12V8H6zm2 10h8v2H8v-2z\"\/><\/svg><\/div>\n            <h3 class=\"pg-h3\">All customer channels in one workflow<\/h3>\n            <p class=\"pg-p\">Bring voice, email, chat, social and messaging together with smart routing, knowledge, AI support and unified reporting.<\/p>\n          <\/div>\n        <\/div><\/div>\n\n        <div class=\"pg-card\"><div class=\"pg-card-pad\">\n          <div class=\"pg-card-body\">\n            <div class=\"pg-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M6.6 10.8c1.4 2.7 3.9 5.2 6.6 6.6l2.2-2.2c.3-.3.8-.4 1.2-.2 1 .4 2.1.7 3.2.7.7 0 1.2.5 1.2 1.2V20c0 .7-.5 1.2-1.2 1.2C10.8 21.2 2.8 13.2 2.8 3.2 2.8 2.5 3.3 2 4 2h3.2c.7 0 1.2.5 1.2 1.2 0 1.1.2 2.2.7 3.2.1.4.1.9-.2 1.2l-2.3 2.2z\"\/><\/svg><\/div>\n            <h3 class=\"pg-h3\">Reliable telephony without lock-in<\/h3>\n            <p class=\"pg-p\">Cloud telephony with SIP\/open standards, Teams integration, a management portal, reporting and room to migrate step by step.<\/p>\n          <\/div>\n        <\/div><\/div>\n\n        <div class=\"pg-card\"><div class=\"pg-card-pad\">\n          <div class=\"pg-card-body\">\n            <div class=\"pg-icon\" aria-hidden=\"true\"><svg viewBox=\"0 0 24 24\"><path d=\"M12 1l9 4v6c0 5.5-3.8 10.7-9 12-5.2-1.3-9-6.5-9-12V5l9-4zm0 4.1L6 7.8v3.1c0 3.9 2.5 7.6 6 8.8 3.5-1.2 6-4.9 6-8.8V7.8l-6-2.7z\"\/><\/svg><\/div>\n            <h3 class=\"pg-h3\">Implementation that brings your operation along<\/h3>\n            <p class=\"pg-p\">One partner for design, integrations, security, training, go-live, management and optimisation after launch.<\/p>\n          <\/div>\n        <\/div><\/div>\n      <\/div>\n\n      <div class=\"pg-compare\">\n        <div class=\"pg-col\">\n          <div class=\"pg-badge\"><span><\/span> Where do things often go wrong?<\/div>\n          <ul>\n            <li>No one has a complete overview of numbers, queues, routing and exceptions.<\/li>\n            <li>CRM, SSO, recording and reporting integrations turn out to be more complex than expected.<\/li>\n            <li>A big bang is chosen too quickly, while a phased route is often safer.<\/li>\n            <li>Agents, team leaders and administrators are involved too late in the change.<\/li>\n          <\/ul>\n        <\/div>\n        <div class=\"pg-col\">\n          <div class=\"pg-badge\"><span><\/span> How Pegamento keeps the migration manageable<\/div>\n          <ul>\n            <li>We start with discovery, dependencies and a concrete migration path.<\/li>\n            <li>Together, we define the safest route: voice first, digital first or temporarily in parallel.<\/li>\n            <li>We design the architecture for omnichannel, AI, voice, reporting and integrations.<\/li>\n            <li>We guide implementation, training, go-live and optimisation under one clear lead.<\/li>\n          <\/ul>\n        <\/div>\n      <\/div>\n\n      <div style=\"margin-top:22px;\">\n        <a class=\"pg-btn pg-btn-orange\" href=\"#contact\">Request a migration scan<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- SECTION: VENDOR ROUTES -->\n  <section class=\"pg-section pg-soft\" id=\"routes\">\n    <div class=\"pg-container\">\n      <h2 class=\"pg-title\">Which route fits your situation?<\/h2>\n      <p class=\"pg-sub\">\n        You do not replace an Avaya, Mitel or Genesys environment with one standard project. The best route depends on contracts, channels, integrations, reporting, compliance and the maturity of your customer service organisation.\n      <\/p>\n\n      <div class=\"pg-grid pg-3col\" style=\"margin-top:22px;\">\n        <div class=\"pg-card\"><div class=\"pg-card-pad\">\n          <div class=\"pg-card-body\">\n            <span class=\"pg-pill-dark\">Avaya alternative<\/span>\n            <h3 class=\"pg-h3\">From Avaya to future-ready customer contact<\/h3>\n            <p class=\"pg-p\">For organisations that want to understand what AXP, Aura, voice, routing, recordings, numbers and integrations mean for their migration route.<\/p>\n          <\/div>\n          <div class=\"pg-card-bottom\" style=\"margin-top:16px;\"><a class=\"pg-btn pg-btn-orange\" href=\"#contact\">Discuss your Avaya route<\/a><\/div>\n        <\/div><\/div>\n\n        <div class=\"pg-card\"><div class=\"pg-card-pad\">\n          <div class=\"pg-card-body\">\n            <span class=\"pg-pill-dark\">Replace Mitel<\/span>\n            <h3 class=\"pg-h3\">From PBX to omnichannel customer contact<\/h3>\n            <p class=\"pg-p\">For organisations that want to connect Mitel with digital channels, Teams, CRM, reporting and AI without putting reachability at risk.<\/p>\n          <\/div>\n          <div class=\"pg-card-bottom\" style=\"margin-top:16px;\"><a class=\"pg-btn pg-btn-orange\" href=\"#contact\">Discuss your Mitel route<\/a><\/div>\n        <\/div><\/div>\n\n        <div class=\"pg-card\"><div class=\"pg-card-pad\">\n          <div class=\"pg-card-body\">\n            <span class=\"pg-pill-dark\">Genesys Engage migration<\/span>\n            <h3 class=\"pg-h3\">From Genesys Engage to modern cloud CX<\/h3>\n            <p class=\"pg-p\">For enterprise contact centers that want to define in time how to move from Genesys Engage on-premises to a modern cloud environment.<\/p>\n          <\/div>\n          <div class=\"pg-card-bottom\" style=\"margin-top:16px;\"><a class=\"pg-btn pg-btn-orange\" href=\"#contact\">Discuss your Genesys route<\/a><\/div>\n        <\/div><\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- SECTION: CHECKLIST -->\n  <section class=\"pg-section\" id=\"checklist\">\n    <div class=\"pg-container\">\n      <h2 class=\"pg-title\">Exit checklist: what should you map out first?<\/h2>\n      <p class=\"pg-sub\">\n        A safe migration starts with a clear overview. Use this checklist as a first check for your Avaya, Mitel or Genesys environment. Would you rather go through it together? Request a 30-minute migration scan.\n      <\/p>\n\n      <div class=\"pg-card\" style=\"margin-top:22px;\">\n        <div class=\"pg-card-pad\">\n          <div class=\"pg-checklist\">\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Contracts, support dates and renewal moments<\/div>\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Number of users, seats, roles and teams<\/div>\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Numbers, trunks, queues and routing<\/div>\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Channels: voice, email, chat, social and messaging<\/div>\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> CRM, SSO, knowledge base and reporting integrations<\/div>\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Requirements around security, compliance, NIS2\/BIO and data<\/div>\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Reports, KPIs, wallboards and management information<\/div>\n            <div class=\"pg-checkrow\"><span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span> Adoption: agents, team leaders, administration and training<\/div>\n          <\/div>\n\n          <div class=\"pg-cta-row\" style=\"margin-top:24px;\">\n            <a class=\"pg-btn pg-btn-orange\" href=\"#contact\">Request the migration scan<\/a>\n            <a class=\"pg-btn pg-btn-orange\" href=\"#hubspot-form\">Request the exit checklist<\/a>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- SECTION: Contact -->\n  <section class=\"pg-section pg-soft\" id=\"contact\">\n    <div class=\"pg-container\">\n      <h2 class=\"pg-title\">Request a migration scan<\/h2>\n      <p class=\"pg-sub\">Leave your details and we will contact you to briefly review your Avaya, Mitel or Genesys environment. In 30 minutes, you will get an initial view of the risks, dependencies and most logical next step.<\/p>\n\n      <div class=\"pg-contact\">\n        <div class=\"pg-card\">\n          <div class=\"pg-card-pad\">\n            <div class=\"pg-card-body\">\n              <h3 class=\"pg-h3\" style=\"margin-top:0;\">What you get in 30 minutes<\/h3>\n              <div class=\"pg-grid\" style=\"gap:10px; margin-top:10px;\">\n                <div style=\"display:flex; gap:10px; align-items:flex-start;\">\n                  <span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span>\n                  <div class=\"pg-p\">An initial migration route: phased, manageable and aligned with your operation.<\/div>\n                <\/div>\n                <div style=\"display:flex; gap:10px; align-items:flex-start;\">\n                  <span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span>\n                  <div class=\"pg-p\">Concrete attention points for reachability, routing, omnichannel performance and reporting.<\/div>\n                <\/div>\n                <div style=\"display:flex; gap:10px; align-items:flex-start;\">\n                  <span class=\"pg-check\"><svg viewBox=\"0 0 24 24\"><path d=\"M9.2 16.6L4.9 12.3l1.4-1.4 2.9 2.9 8.6-8.6 1.4 1.4z\"\/><\/svg><\/span>\n                  <div class=\"pg-p\">Insight into dependencies around SIP, Teams, CRM, SSO, recording, reporting and adoption.<\/div>\n                <\/div>\n              <\/div>\n\n              <div style=\"margin-top:18px;\">\n                <span class=\"pg-pill-dark\">Avaya<\/span>\n                <span class=\"pg-pill-dark\">Mitel<\/span>\n                <span class=\"pg-pill-dark\">Genesys Engage<\/span>\n                <span class=\"pg-pill-dark\">Sprinklr<\/span>\n                <span class=\"pg-pill-dark\">Phone System<\/span>\n              <\/div>\n            <\/div>\n\n            <div class=\"pg-card-bottom\" style=\"margin-top:16px;\">\n              <a class=\"pg-btn pg-btn-orange\" href=\"#hubspot-form\" style=\"width:100%;\">Go to the form<\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n\n        <div class=\"pg-card\">\n          <div class=\"pg-card-pad\">\n            <div class=\"pg-card-body\">\n              <p class=\"pg-p\" style=\"margin-bottom:14px;\"><strong>Fill in your details below. Feel free to mention whether your question is about Avaya, Mitel or Genesys Engage. We will contact you shortly.<\/strong><\/p>\n\n              <div id=\"hubspot-form\" class=\"pg-hubspot\">\n                <strong>Contact form<\/strong>\n                <div id=\"pg-hubspot-target\"><\/div>\n                <noscript>Enable JavaScript to load the contact form.<\/noscript>\n\n                <!-- HubSpot form embed -->\n                <script>\n                  (function () {\n                    function loadPegamentoHubSpotForm() {\n                      if (!window.hbspt || !window.hbspt.forms) {\n                        return;\n                      }\n\n                      var target = document.querySelector('#pg-hubspot-target');\n                      if (!target || target.getAttribute('data-form-loaded') === 'true') {\n                        return;\n                      }\n\n                      target.setAttribute('data-form-loaded', 'true');\n                      window.hbspt.forms.create({\n                        region: 'na1',\n                        portalId: '9343506',\n                        formId: 'b7249951-870a-4137-9485-b1e0714f32c4', \/\/ Replace with an English HubSpot formId if the current form fields are Dutch\n                        target: '#pg-hubspot-target'\n                      });\n                    }\n\n                    if (window.hbspt && window.hbspt.forms) {\n                      loadPegamentoHubSpotForm();\n                    } else {\n                      var script = document.createElement('script');\n                      script.charset = 'utf-8';\n                      script.type = 'text\/javascript';\n                      script.src = 'https:\/\/js.hsforms.net\/forms\/embed\/v2.js';\n                      script.onload = loadPegamentoHubSpotForm;\n                      document.head.appendChild(script);\n                    }\n                  })();\n                <\/script>\n              <\/div>\n            <\/div>\n\n            <div class=\"pg-card-bottom\" style=\"margin-top:14px;\">\n              <a class=\"pg-btn pg-btn-orange\" href=\"#hubspot-form\" style=\"width:100%;\">Contact us now<\/a>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"pg-faq\">\n        <details>\n          <summary>What is a good alternative to Avaya?<\/summary>\n          <p>A good Avaya alternative does more than replace telephony. It brings voice, routing, reporting, integrations and digital channels together in one manageable environment. Pegamento combines Sprinklr for enterprise omnichannel customer contact with Pegamento Phone System for cloud telephony.<\/p>\n        <\/details>\n        <details>\n          <summary>When should you start a Genesys Engage migration?<\/summary>\n          <p>Genesys Engage on-premises has a formal end date of 31 December 2028. For larger contact centers, it is wise to map out scenarios, integrations, procurement, adoption and phased go-live well before then.<\/p>\n        <\/details>\n        <details>\n          <summary>Is this a big-bang migration?<\/summary>\n          <p>No. Together, we choose the safest route: voice first, digital first or temporarily in parallel. The goal is minimal disruption and maximum control.<\/p>\n        <\/details>\n        <details>\n          <summary>Can we keep using Microsoft Teams?<\/summary>\n          <p>Yes. Pegamento Phone System supports Teams integration, helping to keep the user experience familiar and adoption smooth.<\/p>\n        <\/details>\n        <details>\n          <summary>How do you prevent new vendor lock-in?<\/summary>\n          <p>By working with open standards such as SIP and an integration architecture that moves with your CRM, SSO, reporting and channel strategy.<\/p>\n        <\/details>\n        <details>\n          <summary>What does Pegamento provide beyond the tooling?<\/summary>\n          <p>Implementation, configuration, integrations, training, go-live, management and optimisation. One partner responsible for the outcome.<\/p>\n        <\/details>\n      <\/div>\n\n      <div style=\"margin-top:22px;\">\n        <a class=\"pg-btn pg-btn-orange\" href=\"#hubspot-form\">Request a migration scan<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26bdc92a e-flex e-con-boxed e-con e-parent\" data-id=\"26bdc92a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf281e9 elementor-widget elementor-widget-heading\" data-id=\"6cf281e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Collaborations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2109adc2 e-flex e-con-boxed e-con e-parent\" data-id=\"2109adc2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4baccf3b e-con-full e-flex e-con e-child\" data-id=\"4baccf3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-68af1760 e-con-full e-flex e-con e-child\" data-id=\"68af1760\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-695d69d8 e-grid e-con-full e-con e-child\" data-id=\"695d69d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/kamer-van-koophandel&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-589a5b5 elementor-widget elementor-widget-image\" data-id=\"589a5b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"720\" height=\"360\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/gs-a7d174ab59-Van-der-Valk-hotels.jpg\" class=\"attachment-large size-large wp-image-27250\" alt=\"Van der Valk Hotels - reference\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/gs-a7d174ab59-Van-der-Valk-hotels.jpg 720w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/gs-a7d174ab59-Van-der-Valk-hotels-300x150.jpg 300w\" sizes=\"(max-width: 720px) 100vw, 720px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/achmea&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-384c49de elementor-widget elementor-widget-image\" data-id=\"384c49de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/smz_middel-300x150.jpeg\" class=\"attachment-medium size-medium wp-image-27249\" alt=\"Stedelijk Museum Zutphen - reference\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/smz_middel-300x150.jpeg 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/smz_middel-1024x512.jpeg 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/smz_middel-768x384.jpeg 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/smz_middel.jpeg 1181w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/referenties&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-1a3d7118 elementor-widget elementor-widget-image\" data-id=\"1a3d7118\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"146\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/ARTIS_logo_black.png\" class=\"attachment-large size-large wp-image-27251\" alt=\"Artis Zoo - reference\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-ha-element-link=\"{&quot;url&quot;:&quot;\\\/klantcase\\\/translink&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;}\" style=\"cursor: pointer\" class=\"elementor-element elementor-element-242150be elementor-widget elementor-widget-image\" data-id=\"242150be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"62\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/01\/stichting-humanitas-logo.svg\" class=\"attachment-large size-large wp-image-27252\" alt=\"Humanitas Foundation - logo\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Is your customer contact environment still running on Avaya, Mitel or Genesys Engage? Replacing Avaya, Mitel or Genesys Engage?Migrate safely without a big bang If your contact center still runs on a legacy platform, you need certainty above all: stay reachable, avoid a risky big bang and move forward with a clear migration path. 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