{"id":32715,"date":"2026-07-23T14:36:17","date_gmt":"2026-07-23T12:36:17","guid":{"rendered":"https:\/\/pegamento.nl\/contact-center-solution-for-daycare-centers\/"},"modified":"2026-07-23T16:21:06","modified_gmt":"2026-07-23T14:21:06","slug":"contact-center-solution-for-daycare-centers","status":"publish","type":"page","link":"https:\/\/pegamento.nl\/en\/contact-center-solution-for-daycare-centers\/","title":{"rendered":"Contact Center Solution for Daycare Centers"},"content":{"rendered":"\t\t
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Customer Contact in Child Care<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tHelp parents more quickly, keep track of every interaction, and give your team more peace of mind.\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tDownload whitepaper<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tStart a conversation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The New Reality in Child Care<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Contents: Benefits<\/a> | Customer Case Study<\/a> | Approach<\/a> | FAQs<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For parents, their child is the most precious thing in the world, and they want to be able to trust that you, as a childcare provider, will take good care of them. That trust begins with the initial contact: from the very first conversation through every moment that follows. <\/p>

Child care is constantly changing, and effective customer service today requires a different approach than it did ten years ago. These days, the sector is under constant pressure: fierce competition, high staff turnover in the first year, ever-longer waiting lists for parents (especially in the Randstad), and a new generation of parents\u2014Gen Z\u2014who have different expectations when it comes to communication. <\/p>

That’s exactly when it helps to have your technique working in your favor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Father\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Good customer service starts with being accessible<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A parent calls the facility, but no one in the group can answer the phone. A question sent via WhatsApp comes in at 8:30 p.m. and goes unanswered until the next morning. And anyone who calls back about a tour is met by someone who doesn\u2019t know what was discussed earlier. <\/p>

The problem often stems from outdated systems: customer data is scattered across the CRM, individual emails, and notes, and each channel has its own inbox. Those who do try to help end up wasting time searching for information instead of providing assistance. This increases the workload, and in the worst-case scenario, you\u2019ll lose interested parents because contact opportunities aren\u2019t being utilized effectively. <\/p>

Effective customer service therefore requires three things: being easily reachable through the channels parents choose, conversations where you immediately know who you\u2019re speaking with, and technology that provides answers even outside of business hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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That's how good customer service pays off<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A single system that brings everything together saves your team time every day.<\/p>

1 – Gen Z parents get answers on their own terms<\/h3>

A new generation of parents texts just as easily as they make phone calls and appreciate a quick response. With all communication channels in one place\u2014and automated replies outside of business hours\u2014you\u2019re still there for them even when your team isn\u2019t available. <\/p>

2 – Every point of contact has value<\/h3>

In a competitive market, every point of contact counts. When parents are choosing among several childcare providers, they remember that first conversation. A warm follow-up turns that conversation into an enrollment. We thoroughly map out the customer journey, and both the parents and the childcare provider benefit from it. <\/p>

3 – Good customer service takes the pressure off the location<\/h3>

When questions are directed to the right people and routine tasks are handled, early childhood educators don\u2019t have to switch gears as often. This allows them to keep their focus on the children. And when people work in a calm and enjoyable environment, they\u2019re more likely to stay on the job longer. <\/p>

4 – Expectant parents remain in the picture<\/h3>

By recording and following up on every point of contact, you can keep track of interested parents until a spot becomes available. You\u2019ll also see where parents drop out and which questions come up repeatedly, allowing you to continuously improve your services. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Why Child Care Organizations Choose Pegamento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We’ve been building it ourselves for over 15 years<\/h3>

We\u2019ve been building our own technology for over 15 years. We manage it ourselves and continue to develop it in-house. As a result, we aren\u2019t dependent on foreign suppliers and can adapt quickly when your situation calls for it. <\/p>

Your data remains in Dutch hands<\/h3>

In childcare, you work with sensitive information about children and parents. With Pegamento, that data remains in the Netherlands, is subject to Dutch law, and is fully GDPR-compliant. You always know who manages your data.

Listen to the podcast on digital sovereignty \u2192<\/strong><\/a><\/p>

Pegamento works with you as a partner<\/h3>

First, we\u2019ll work with you to determine what\u2019s right for your organization\u2014from strategy to implementation and follow-up support. We\u2019ll guide the rollout step by step and train your employees so that your team can get up to speed right from day one. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Case Study: Kindergarden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Kindergarden is one of the largest childcare organizations in the Netherlands, with 72 locations and over 2,100 employees. As a large organization with extensive customer contact, Kindergarden encountered a common problem that many organizations struggle with. Customer information was scattered across multiple systems, and the phone system offered employees little guidance. There was virtually no visibility into who was available, transferring calls was difficult, and call queues were not visible. <\/p>

Meanwhile, parents\u2019 expectations continued to rise.Together with Pegamento, Kindergarden<\/a> implemented Phone System as the core of a new telephony environment, combined with Sprinklr for omnichannel customer engagement and an integration with Salesforce CRM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Results of the Implementation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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