{"id":28268,"date":"2025-09-19T21:53:33","date_gmt":"2025-09-19T19:53:33","guid":{"rendered":"https:\/\/pegamento.nl\/niet-gecategoriseerd\/pegamento-launches-its-own-podcast-series-the-pegamento-podcast\/"},"modified":"2026-06-03T22:37:24","modified_gmt":"2026-06-03T20:37:24","slug":"pegamento-launches-its-own-podcast-series-the-pegamento-podcast","status":"publish","type":"post","link":"https:\/\/pegamento.nl\/en\/pegamento\/pegamento-launches-its-own-podcast-series-the-pegamento-podcast\/","title":{"rendered":"Pegamento launches its own podcast series: The Pegamento Podcast"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Pegamento has launched its own podcast series focusing on technology, customer experience and humanity. In <em>The Pegamento Podcast<\/em>, Pegamento engages with inspiring entrepreneurs and experts. Listeners not only discover the story behind organizations, but also get a personal insight into who the guests are.  <\/p>\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"756\" height=\"756\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/09\/Logo-PP-rond.webp\" alt=\"\" class=\"wp-image-19044\" style=\"width:307px;height:auto\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/09\/Logo-PP-rond.webp 756w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/09\/Logo-PP-rond-300x300.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2025\/09\/Logo-PP-rond-150x150.webp 150w\" sizes=\"(max-width: 756px) 100vw, 756px\" \/><\/figure>\n\n<p class=\"wp-block-paragraph\">Three installments have now been published, covering a variety of topics:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/youtu.be\/gGfFEbouKe0?feature=shared\">Episode 1: Roel Masselink &#8211; Customer Service Federation (KSF)<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">In this conversation, Roel Masselink, director of the Customer Service Federation, talks about how KSF supports organizations to deliver high-quality customer contact.<br\/>The episode highlights:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>What customer service means today, and why it is more than just a &#8216;required number&#8217;.<\/li>\n\n\n\n<li>Reflections on laws and regulations surrounding customer contact in the Netherlands and Europe.<\/li>\n\n\n\n<li>Practical examples of how customer contact adds value to organizations.<\/li>\n\n\n\n<li>Roel&#8217;s vision of leadership, collaboration and community involvement.<\/li>\n\n\n\n<li>A look ahead to 2035: technology, human interaction and the role of industry associations.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/youtu.be\/KQhr86R_yAg?feature=shared\">Episode 2: Age Lock &#8211; Kindergarden<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The guest is Age Sluis, director of marketing &amp; customer relations at Kindergarden. He shares how the organization differentiates itself as a premium child care provider through pedagogical quality, healthy nutrition and adventurous play environments.<br\/>What listeners take away: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>The customer journey of parents &#8211; from enrollment to placement.<\/li>\n\n\n\n<li>The balance between digitization and human proximity in contact with parents and children.<\/li>\n\n\n\n<li>Personal experiences of Age as a parent in the Netherlands as well as the US.<\/li>\n\n\n\n<li>A look at the future of child care: government funding, staff shortages and the role of AI.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/youtu.be\/eLmmDszRDBk?feature=shared\">Episode 3: Richard Coonen &#8211; The Listening Line<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">In this episode, Richard Coonen, director-director of The Listening Line, talks about the unique role of the organization that provides a listening ear day and night for anyone in need of anonymous conversations.<br\/>Listeners get an inside look:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>The history and mission of The Listening Line since the 1950s.<\/li>\n\n\n\n<li>The contribution of over 1,500 volunteers who conduct daily conversations via phone, chat and email.<\/li>\n\n\n\n<li>The importance of really listening without judgment, especially in a time of increasing loneliness.<\/li>\n\n\n\n<li>Richard&#8217;s personal experiences and motivations, including a look ahead to future collaborations and new initiatives.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n<p class=\"wp-block-paragraph\">With <em>The Pegamento Podcast<\/em>, Pegamento shows that customer experience goes beyond systems and processes. It&#8217;s about the combination of technology and human experience, told by the people who make the difference every day. <\/p>\n\n<p class=\"wp-block-paragraph\">The episodes can be listened to via Pegamento&#8217;s website and well-known podcast platforms.<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color wp-element-button\" href=\"\/podcasts\" style=\"border-radius:0px\">All podcasts<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Pegamento has launched its own podcast series focusing on technology, customer experience and humanity. In The Pegamento Podcast, Pegamento engages with inspiring entrepreneurs and experts. Listeners not only discover the story behind organizations, but also get a personal insight into who the guests are. Three installments have now been published, covering a variety of topics: [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":28273,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[503],"tags":[],"class_list":["post-28268","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pegamento"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/28268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/comments?post=28268"}],"version-history":[{"count":1,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/28268\/revisions"}],"predecessor-version":[{"id":28275,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/28268\/revisions\/28275"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media\/28273"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=28268"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/categories?post=28268"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/tags?post=28268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}