{"id":28678,"date":"2022-02-14T11:25:58","date_gmt":"2022-02-14T10:25:58","guid":{"rendered":"https:\/\/pegamento.nl\/niet-gecategoriseerd\/rpa-for-insurers\/"},"modified":"2026-06-03T22:40:38","modified_gmt":"2026-06-03T20:40:38","slug":"rpa-for-insurers","status":"publish","type":"post","link":"https:\/\/pegamento.nl\/en\/ai\/rpa-for-insurers\/","title":{"rendered":"RPA for insurers"},"content":{"rendered":"

Full digital claims processing with Pegamento Robotic Process Automation<\/span><\/h2>\n

Robotic Process Automation<\/a> (RPA) plays an indispensable role in claims handling. Pure profit, it turns out, for both the customer and the organization. <\/p>\n

What can robots actually do for an insurer and its customers<\/span>?<\/span><\/h2>\n

The RPA robot is smart software that automates repetitive, administrative operations. And which, through the use of machine-learning, OCR and AI, is becoming ever smarter. A robot is an expert at boring, time-consuming jobs that distract employees from their real work: personal contact with customers and therefore added value and quality for the organization. <\/p>\n

Support in every customer contact<\/span><\/h2>\n

RPA is also interesting for claims handling. Does a report come in by phone? Then a robot ensures that the call center employee gets one screen with all the information from different systems, so he or she can make the right call. Does the claim report come through the website or app? Then RPA is even more interesting, because then the way is open for the next step in insurers’ services: fully digital claims processing, in which the insurer brings the consumer and the repairer together.<\/span>As a<\/span> bringer of supply anddemand, <\/span>fully<\/span> digital, with RPA. Everything then revolves around solving the damage and no longer about paying out money. <\/p>\n

Fully digital claims processing with RPA<\/h2>\n

Pegamento is the market leader in RPA and has already developed the entire process for digital claims processing with RPA. What does it boil down to? A customer submits a claim report through the website with a clear, accessible wizard. The report arrives directly at a few selected repairers. One repairer picks up the claim, automatically closing the claim for the others. The customer receives information about the repairer and – if not automatically set up – makes an appointment. After the repair, the payment order goes to the insurer using a “self-billing” process. The insurer approves and pays the invoice. The customer doesn’t have to worry about this anymore. Then an automatic customer satisfaction survey completes the process. Fully automated, with only one intervention by the insurer: handling the payment. <\/p>\n

Pure profit with RPA<\/h2>\n

We find that many insurers are interested in a fully digital claims processing platform with RPA. Why? Some benefits at a glance: <\/p>\n