{"id":32265,"date":"2026-07-09T12:19:45","date_gmt":"2026-07-09T10:19:45","guid":{"rendered":"https:\/\/pegamento.nl\/niet-gecategoriseerd\/cybersecurity-act-nis2-is-your-customer-facing-environment-ready-for-the-new-legislation\/"},"modified":"2026-07-09T12:20:17","modified_gmt":"2026-07-09T10:20:17","slug":"cybersecurity-act-nis2-is-your-customer-facing-environment-ready-for-the-new-legislation","status":"publish","type":"post","link":"https:\/\/pegamento.nl\/en\/pegamento\/cybersecurity-act-nis2-is-your-customer-facing-environment-ready-for-the-new-legislation\/","title":{"rendered":"Cybersecurity Act (NIS2): Is your customer-facing environment ready for the new legislation?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Cybersecurity Act will officially take effect on August 15, 2026. This new law, which implements the European NIS2 Directive in the Netherlands, imposes stricter requirements on the digital resilience of thousands of organizations. Do you work with sensitive customer data, or are you part of a critical supply chain? If so, now is the time to assess whether your customer-facing environment still meets today\u2019s and tomorrow\u2019s requirements.   <\/p>\n\n<h2 class=\"wp-block-heading\">The Cybersecurity Act is not a recommendation, but a legal requirement<\/h2>\n\n<p class=\"wp-block-paragraph\">Cyberattacks are becoming increasingly sophisticated and have ever-greater consequences. Organizations are facing ransomware, phishing, data breaches, and disruptions to business-critical processes. To strengthen the Netherlands\u2019 digital resilience, the government has enacted the Cybersecurity Act.  <\/p>\n\n<p class=\"wp-block-paragraph\">This law requires organizations to take demonstrable measures to mitigate cyber risks. Depending on your organization\u2019s sector and role, these requirements may apply directly to you. Even if they don\u2019t, you will likely be affected indirectly, as customers, suppliers, and supply chain partners are increasingly setting requirements for your information security.  <\/p>\n\n<p class=\"wp-block-paragraph\">Cybersecurity is therefore no longer just a matter for the IT department. It is the responsibility of the entire organization and requires the involvement of senior management and the board. <\/p>\n\n<h2 class=\"wp-block-heading\">What does this mean in practice?<\/h2>\n\n<p class=\"wp-block-paragraph\">The Cybersecurity Act requires organizations, among other things, to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>to systematically identify and manage cyber risks;<\/li>\n\n\n\n<li>to implement appropriate technical and organizational security measures;<\/li>\n\n\n\n<li>report serious cyber incidents in a timely manner;<\/li>\n\n\n\n<li>actively manage risks within the supply chain;<\/li>\n\n\n\n<li>to make executives actively responsible for cybersecurity.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The focus here is not only on prevention, but also on demonstrable control and continuous improvement.<\/p>\n\n<h2 class=\"wp-block-heading\">Why is your customer engagement environment so important?<\/h2>\n\n<p class=\"wp-block-paragraph\">Every day, your customer contact platform receives phone calls, emails, WhatsApp messages, chats, and personal data. This platform is often integrated with CRM, ERP, Microsoft 365, and other business-critical systems. <\/p>\n\n<p class=\"wp-block-paragraph\">That is precisely why customer contact is an important part of your digital security.<\/p>\n\n<p class=\"wp-block-paragraph\">A modern customer contact environment must include, among other things:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>strong authentication and access control;<\/li>\n\n\n\n<li>encrypted communication;<\/li>\n\n\n\n<li>comprehensive logging and auditing capabilities;<\/li>\n\n\n\n<li>secure cloud infrastructure;<\/li>\n\n\n\n<li>high availability;<\/li>\n\n\n\n<li>reliable integrations;<\/li>\n\n\n\n<li>clear roles and authorizations.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">If any of these areas are not adequately addressed, it could have consequences for both your organization\u2019s security and your compliance.<\/p>\n\n<h2 class=\"wp-block-heading\">Why are more and more organizations choosing a modern cloud platform?<\/h2>\n\n<p class=\"wp-block-paragraph\">Many organizations are currently replacing outdated telephony and contact center solutions. Not only because of new features or AI, but mainly because modern cloud platforms are better aligned with today\u2019s security and compliance requirements. <\/p>\n\n<p class=\"wp-block-paragraph\">A future-proof customer engagement platform helps you:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>to reduce cyber risks;<\/li>\n\n\n\n<li>to work together more safely;<\/li>\n\n\n\n<li>make it easier to pass audits;<\/li>\n\n\n\n<li>to enhance business continuity;<\/li>\n\n\n\n<li>respond more quickly to security incidents;<\/li>\n\n\n\n<li>to be prepared for future laws and regulations.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Why Pegamento?<\/h2>\n\n<p class=\"wp-block-paragraph\">At Pegamento, we have been helping organizations design, implement, and manage secure customer-facing environments for years.<\/p>\n\n<p class=\"wp-block-paragraph\">We combine modern cloud telephony, omnichannel customer engagement, AI, knowledge management, and integrations into a single secure and future-proof platform. In doing so, we focus not only on technology, but also on processes, governance, and compliance. <\/p>\n\n<p class=\"wp-block-paragraph\">Our solutions support organizations in areas such as:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>secure cloud telephony;<\/li>\n\n\n\n<li>omnichannel customer engagement;<\/li>\n\n\n\n<li>AI in a controlled and secure environment;<\/li>\n\n\n\n<li>knowledge management;<\/li>\n\n\n\n<li>integrations with Microsoft 365, CRM, and back-office systems;<\/li>\n\n\n\n<li>logging, reporting, and insights;<\/li>\n\n\n\n<li>scalable cloud architectures.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Whether you want to modernize your current environment or assess whether your customer-facing environment meets the requirements of the Cybersecurity Act, our specialists are happy to work with you to find a solution.<\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/NIS2-Pegamento-1024x1024.webp\" alt=\"\" class=\"wp-image-32263\" style=\"width:380px;height:auto\" srcset=\"https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/NIS2-Pegamento-1024x1024.webp 1024w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/NIS2-Pegamento-300x300.webp 300w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/NIS2-Pegamento-150x150.webp 150w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/NIS2-Pegamento-768x768.webp 768w, https:\/\/pegamento.nl\/wp-content\/uploads\/2026\/07\/NIS2-Pegamento.webp 1254w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Take safety seriously<\/h2>\n\n<p class=\"wp-block-paragraph\">The Cybersecurity Act is not a temporary measure, but a new standard for responsible digital business practices.<\/p>\n\n<p class=\"wp-block-paragraph\">Organizations that invest in a secure customer-facing environment today are better prepared to comply with laws and regulations, reduce their risks, and strengthen the trust of customers, employees, and supply chain partners.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Would you like to know if your customer service environment is ready for the Cybersecurity Act?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Feel free to contact the specialists at Pegamento. Together, we\u2019ll review your current situation and show you how to make your customer engagement environment safer, smarter, and future-proof. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Cybersecurity Act will officially take effect on August 15, 2026. This new law, which implements the European NIS2 Directive in the Netherlands, imposes stricter requirements on the digital resilience of thousands of organizations. Do you work with sensitive customer data, or are you part of a critical supply chain? If so, now is the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":32266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[503],"tags":[549,829,825,546,720,660,545,826,830,820,819,821,755,823,824,822,617,507,827,828],"class_list":["post-32265","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pegamento","tag-ai","tag-audit","tag-cloud-communication","tag-cloud-telephony","tag-compliance","tag-contact-center","tag-customer-contact","tag-customer-data","tag-cyber-resilience","tag-cybersecurity","tag-cybersecurity-act","tag-governance","tag-information-security","tag-microsoft-teams-calling","tag-nis2","tag-nis2-netherlands","tag-omnichannel","tag-pegamento","tag-risk-management-2","tag-secure-cloud"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/32265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/comments?post=32265"}],"version-history":[{"count":1,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/32265\/revisions"}],"predecessor-version":[{"id":32267,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/32265\/revisions\/32267"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media\/32266"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=32265"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/categories?post=32265"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/tags?post=32265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}