{"id":38391,"date":"2026-11-07T09:40:28","date_gmt":"2026-11-07T08:40:28","guid":{"rendered":"https:\/\/pegamento.nl\/niet-gecategoriseerd\/sovereignty-is-more-than-just-a-check-box\/"},"modified":"2026-11-09T09:49:31","modified_gmt":"2026-11-09T08:49:31","slug":"sovereignty-is-more-than-just-a-check-box","status":"publish","type":"post","link":"https:\/\/pegamento.nl\/en\/contact-center\/sovereignty-is-more-than-just-a-check-box\/","title":{"rendered":"Sovereignty is more than just a check box"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div>\n<p class=\"wp-block-paragraph\">Sovereignty has recently appeared on almost every government agenda. Questions about where data is stored, which jurisdiction it falls under, and who can access it in extreme cases are finally being asked out loud. However, in the projects we see, the answer often stops at simply checking off a list.<\/p>\n\n<p class=\"wp-block-paragraph\">It usually goes like this. Is the data stored in Europe? Yes. Is there a data processing agreement? Yes. With that, the file is closed and the tender proceeds. What is not discussed in that conversation is which law applies to the party managing it, what happens in the event of a request from outside Europe, and whether you can get your data back in a usable form in three years if you want to switch. These questions are asked less frequently because the answers have consequences for suppliers you already work with.<\/p>\n\n<h3 id=\"h-waarom-klantcontact-hier-eerder-tegenaan-loopt-dan-de-rest\" class=\"wp-block-heading\"><strong>Why customer contact encounters this sooner than the rest<\/strong><\/h3>\n\n<p class=\"wp-block-paragraph\">In customer contact, it surfaces more quickly than in most other domains. Calls come in and are recorded, transcripts are made, and summaries are generated from those. At a municipality, this concerns people who have debts or are at risk of losing their homes. In healthcare and emergency services, it is even more sensitive. These are not files you just place somewhere because it is convenient.<\/p>\n\n<p class=\"wp-block-paragraph\">For a number of commonly used channels, sovereignty is simply not arranged, and in practice, this is solved by not asking about it. That works fine for a while.<\/p>\n\n<p class=\"wp-block-paragraph\">Three questions will take you a long way in a conversation with a supplier. Where is the processing running and which law applies to the party doing it? What happens to recordings, transcriptions, and the data used to train models? And how do you get everything out again when you stop? If the answers to these remain vague, the conversation is no longer actually about sovereignty, but about how dependent you have become.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sovereignty has recently appeared on almost every government agenda. Questions about where data is stored, which jurisdiction it falls under, and who can access it in extreme cases are finally being asked out loud. However, in the projects we see, the answer often stops at simply checking off a list. It usually goes like this. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":38392,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[500],"tags":[],"class_list":["post-38391","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-contact-center"],"_links":{"self":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/38391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/comments?post=38391"}],"version-history":[{"count":1,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/38391\/revisions"}],"predecessor-version":[{"id":38393,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/posts\/38391\/revisions\/38393"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media\/38392"}],"wp:attachment":[{"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/media?parent=38391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/categories?post=38391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pegamento.nl\/en\/wp-json\/wp\/v2\/tags?post=38391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}