Pegamento | Make AI & CX Work in Complex Enterprises

AI & CX for complex enterprises

Make AI & CX work in complex enterprises.

With a Sprinklr partner built for complexity, Pegamento helps enterprise organizations implement, operationalize and scale Sprinklr Service across teams, channels, systems and geographies, so AI and CX become measurable business value instead of another platform project.

Schedule a strategy session Explore engagement models

AI & CX that works Built for complexity Sprinklr Service outcomes Not just go-live

What you get with Pegamento

A specialized Sprinklr partner for complex implementation, adoption, value realization and continuous optimization.

AI & CX made operational We translate AI and customer experience ambitions into workflows, routing, governance and adoption that work in daily operations.

Built for enterprise complexity Rollouts across teams, channels and geographies, with security, integrations and governance patterns that hold.

Measurable outcomes Better resolution, higher CSAT, stronger agent productivity and a clear path from platform investment to business value.

Why complex enterprises choose Pegamento

AI and CX only create value when they fit the reality of complex organizations: multiple teams, legacy systems, strict governance, high customer expectations and pressure to prove results.

Enterprise complexity

We understand complex environments

Multiple channels, teams, markets, processes and systems. Pegamento designs Sprinklr Service implementations that scale beyond a simple go-live.

AI & CX adoption

We make AI & CX usable

Agent training that sticks. Workflows that work. Governance that gives confidence. We help teams actually use Sprinklr Service in daily customer contact.

Business value

We focus on outcomes

Faster resolution. Higher CSAT. Better agent productivity. Lower operational friction. We connect implementation choices to measurable business value.

Sprinklr + Pegamento: two engagement models

Two models. One accountability: make AI & CX work in complex enterprises.

Model 1

When you sell Sprinklr licenses

Pegamento leads implementation, adoption and value realization, tightly aligned with your internal stakeholders and Sprinklr.

Specialized implementation partner for complex enterprise environments
AI & CX adoption programs and operational enablement
Continuous optimization and business value tracking

Model 2

When Pegamento sells Sprinklr Service

We source and sell the deal, Sprinklr delivers the platform via Pegamento, and we own the end-customer relationship.

Commercial ownership and customer relationship management
End-to-end implementation and full lifecycle support
Single accountable partner for outcomes in complex environments

Our delivery approach

From complexity to control. Reduce risk. Prove value. Scale AI & CX with confidence.

Align

Strategy & blueprint

Map your highest-impact CX workflows. Define success metrics. Build a practical blueprint for AI, service, governance and adoption.

Deliver

Implementation & integrations

Configure Sprinklr Service. Integrate your systems. Lock down security. Prepare your teams, processes and data for enterprise-scale use.

Scale

Adoption & optimization

Train agents. Optimize workflows. Track results. Improve in short sprints. Make AI & CX better every iteration.

Ready to make AI & CX work in your enterprise?

Let’s map your complexity, define the highest-impact workflows and choose the right engagement model for implementation, adoption and measurable Sprinklr Service outcomes.

Email us Back to top

Make AI & CX work Sprinklr partner built for complexity Implementation • Adoption • Value realization