Enterprise delivery
Operate at enterprise scale
Rollouts across teams, channels, and geographies, with governance, security and integration patterns that hold.
From AI promise to AI value in customer experience
Make AI & CX work in complex enterprises, with a Sprinklr partner built for complexity.
Pegamento is a Dutch strategic partner with 17+ years of international customer-contact innovation. We implement and operationalize enterprise CCaaS and CX platforms so you get adoption, business value, and measurable success, not just “go-live”.
Enterprise-grade delivery
Implementation → Adoption → Value
Direct customer relationship ownership
Complex orgs • complex regions
Why Pegamento
Complex organizations need more than a platform. They need a partner that can align stakeholders, de-risk delivery, and drive adoption until the outcomes show up in dashboards, and in customer experience.
Convenience-first
Convenience for agents & customers
Reduce friction: smarter routing, faster resolutions, better context, and an experience that feels effortless.
Value realization
From “go-live” to “it works”
We connect AI ambitions to measurable CX outcomes: deflection, AHT, CSAT/NPS, QA, and productivity gains.
Sprinklr + Pegamento: two engagement models
Whether Pegamento sources and sells the deal, or Sprinklr sells direct, we ensure implementation, adoption, business value, and real success.
1) When Pegamento sells Sprinklr
We source and sell the deal, Sprinklr delivers the platform via Pegamento, and we own the end-customer relationship.
- Commercial ownership & customer relationship
- End-to-end delivery & lifecycle management
- Single accountable partner for outcomes
2) When Sprinklr sells direct
Pegamento can still lead delivery, adoption, and value realization — tightly aligned with your internal stakeholders.
- Implementation partner for complex environments
- Adoption programs & operational enablement
- Continuous optimization & business value tracking
Trusted by mission-critical organizations
Examples of organizations we’ve supported with enterprise customer contact and CX transformation.
Signify (Business & Consumer)
Kamer van Koophandel
Kindergarden
113 Suicide Prevention
What success looks like
Meaningful interactions, built on vision, experience, and trust.
We focus on outcomes across people, process and platform, aligning stakeholders, designing operating models, and making AI practical and compliant in day-to-day customer contact.
Our delivery approach
A structured path to reduce risk, accelerate adoption, and prove value early, then scale confidently.
Align
Strategy & use-case blueprint
Prioritize the highest-impact workflows, define KPIs, and establish a value realization model.
Deliver
Implementation & integrations
Architect, configure, integrate and secure — with enterprise governance and rollout readiness.
Scale
Adoption & continuous optimization
Training, playbooks, operational analytics, and iteration cycles to keep improvements compounding.
Ready to turn AI ambition into CX outcomes?
Let’s map your highest-value use cases, define success metrics, and choose the right engagement model (Pegamento-led or Sprinklr direct + Pegamento delivery).
Strategic AI & CX partner
Enterprise CCaaS implementations
Implementation • Adoption • Business value
