Logo Pegamento

Latest News

Customer contact functions through smart technology and proper implementation. Here we share our knowledge and stories.

Contact with customer contact experts
A customer service representative wearing a headset reviews call data on a monitor in a modern Dutch office bathed in soft, natural light.

What are the benefits of customer sentiment analysis for customer service?
Read the blog
A customer service representative listens attentively to a customer at a modern desk with a notebook open in front of them, bathed in warm office lighting.

Why is a VoC strategy essential for customer-focused organizations?
Read the blog
A customer service representative takes handwritten notes at a modern desk with a laptop in a warm office bathed in natural light from the window.

How can you effectively collect customer feedback for your organization?
Read the blog
A customer service representative wearing a headset reviews survey forms next to a laptop at a modern desk in a warm office.

What is the difference between customer satisfaction and the voice of the customer?
Read the blog
A customer service representative is carefully taking notes in a notebook while sitting at a white desk in a modern office with natural light.

How can I identify customer needs?
Read the blog
A customer service representative at a modern desk calmly reviews a feedback form, with a notepad and a glass of water, in warm, natural light.

How do you handle negative customer feedback without getting defensive?
Read the blog
A customer service representative looks skeptically at a paper survey form while sitting at a modern desk in a Dutch office.

Can surveys really tell you what customers want?
Read the blog
A customer service team leader analyzes a dashboard displaying satisfaction charts and call volume figures on a large screen in a modern office.

Customer Satisfaction Metrics as Performance Indicators for Better Customer Interaction Decisions
Read the blog
A researcher conducts a one-on-one customer interview at a modern office desk, with demographic reports and survey summaries laid out beside them.

What is the difference between customer research and market research?
Read the blog
A customer service representative analyzes a satisfaction survey at a modern desk using a laptop with dashboard charts and a headset.

What Customer Satisfaction Metrics Tell You About Your Customer Engagement Infrastructure
Read the blog
A business professional listens attentively to a client at a modern desk with a notebook and laptop, bathed in warm, natural light.

How do you launch a VoC strategy within your organization?
Read the blog
A customer service representative frowns as he studies a survey report at a modern desk with sticky notes and a coffee cup.

What are some signs that you’re misinterpreting customer feedback?
Read the blog
A professional analyzes a customer feedback report at a modern office, takes notes, and a laptop displays data charts in warm, natural light.

How do you turn customer insights into concrete improvements?
Read the blog
A customer service representative assists a customer over the phone from a modern Dutch office with white walls and plants.

Can you improve the customer experience without a large budget?
Read the blog
A customer walks out of a modern glass-walled office corridor carrying a briefcase, while a customer service representative watches thoughtfully from the reception desk.

What can you learn from customers who have switched to a competitor?
Read the blog

Download the white paper here

Deepen your knowledge with Pegamento’s white papers.

Logo Pegamento
Contact
Support