Expertise in customer contact

Technology that helps people and moves organizations forward. That’s where our expertise lies!

Our expertise, your advantage

At Pegamento, we believe that technology should not only be faster and more efficient, but above all more human. That’s why we develop and implement solutions that combine artificial and human intelligence: intuitive, empathetic, smart. Our expertise extends beyond IT alone; we deliver impact at strategic, tactical and operational levels.

We call that: The Human Lead.

The Human Lead is our thinking in which technology complements, empowers and activates humans. Not the computer deciding, but the human – supported by insights from AI, data and sensory technology. Whether for customer interaction, security or knowledge sharing, we design systems that feel like natural extensions of human action.

We help organizations work intuitively with technology. So that you no longer have to search, but know immediately what is needed.

Our areas of expertise

AI-driven Intelligence

Pegamento uses AI to make people smarter, not replace them. We develop and integrate including:

AI mail assistants
Conversation and email summaries
Voicebots and chatbots
Sentiment and intention analysis
Smart routing of customer inquiries
AI connections through our own AI Connector

Omnichannel & Corporate Telephony

One customer view. One work environment. One experience. We bring all customer channels (chat, mail, social, voice) together through Sprinklr, and combine that with our own, powerful cloud telephony solution: Pegamento Phone System. For smooth collaboration between front and back office, including Teams integration, VaMo, IVRs, reporting and smart routing.

CX-Solutions

We turn customer contact into a human-centric experience with smart, scalable solutions:

Omnichannel customer contact One platform for email, chat, telephony, social media and more, organized and integrated.
AI assistants and chatbots Smart automation for frequently asked questions, email handling and call routing.
Real-time customer insight & CRM integration All relevant customer information instantly available to employees.
Knowledge Management Instant access to current, validated answers through a central knowledge system, essential for consistent service.
Conversation and email summaries with AI Less administrative burden, more focus on customer.
Sentiment Analysis Understanding emotions and urgency in customer inquiries so employees can respond in a more targeted way.

Computer Vision & Smart Detection

We bring eyes and insight to your organization. With image recognition, behavioral analysis and smart detection solutions, we detect anomalies, risks and opportunities in such areas as:

Solar parks (copper theft prevention)
Bridges (safety in operation)
Stadiums (incident recognition)
Production lines (quality control)
Retail floors (inventory & shelf monitoring)

Business analysis as a basis

Every collaboration starts with a sharp business analysis. Because technology without purpose is just noise. Together with your team, our analysts identify the following:

What are the real customer questions?
What processes can be automated?
Where are inefficiencies and opportunities for AI?
How does technology align with your strategy and people?

We visualize patterns, illogic and optimization opportunities. This is how we make human behavior, system usage and process flow insightful and improvable.

Request Demo

We’d love to show you how Phone System works and how the benefits translate into job satisfaction.

Success begins with co-creation

At Pegamento, we work not for, but with our customers. Our approach is iterative, people-oriented and always focused on adoption. We provide not only technology, but also guidance, training and optimization.

We work: