If your contact center is still running on an older telephony platform, what you want above all is certainty: to remain accessible, avoid a risky “big bang” approach, and have a clear migration path. Pegamento brings together voice, digital channels (social media, WhatsApp), routing, reporting, and integrations in Sprinklr and the Pegamento Phone System, our proprietary VoIP platform.
Many organizations wait until a contract, support date, or change in supplier becomes urgent. By then, there is less time to carefully compare options and migrate safely. By working out scenarios now, you maintain control over planning, budget, business continuity, and organizational buy-in.
The migration of your telephony platform is only successful if employees remain reachable, customers receive excellent service, and the IT department maintains control over management, security, and integrations. That’s why Pegamento looks not only at the tools, but at the entire customer contact operation.
Migrating from Avaya, Mitel, or Genesys Engage involves more than just telephony. Consider integrations, number porting, security, reporting, adoption, and business continuity as well. A secure migration starts with a clear overview. That’s why you should use our checklist as your first step in planning your Avaya, Mitel, or Genesys Engage migration.
Would you rather go through this together? If so, request a 30-minute migration scan.
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