Technology

At Pegamento, we believe in technology that is not only smart, but also robust, safe and reliable.

Technology that works. For people.

At Pegamento, we believe in technology that is not only smart, but also robust, secure and reliable. We combine proprietary software components with proven platforms from our partners, so you can always count on solutions that do what they promise. Whether you are automating customer contact, deploying AI in your processes or working with cloud-based applications, with us the foundation is always professional, secure and future proof.

Phone System
Pegamento’s proprietary IP for voice communications. Developed entirely in-house and hosted in Dutch data centers, with maximum control over performance, security and integration. Phone System forms the voice layer within our technology architecture: cloud-native, scalable and reliable. It connects people, teams and systems through intelligent telephony that integrates seamlessly with AI, CRM and workflow solutions. This is how we make customer interaction more personal, efficient and always accessible, wherever you work.

Mendix – customization without detours
Sometimes you need a solution that completely fits your internal processes. Not a generic system, but an app that does exactly what you need. With Mendix, we rapidly build secure, scalable low-code applications that support or even automate your business processes.

From smart notification systems to AI assistants for employees
Short time-to-market thanks to reusable building blocks
Full control over data usage and links to your own systems

Mendix is particularly well suited for industries where processes are complex and privacy and compliance requirements are high, such as healthcare, government and logistics.

Nice RPA, from repetitive to revolutionary
Every organization has them: manual, error-prone tasks such as processing customer data or creating reports. With Nice RPA, you automate these processes quickly, reliably and without impacting existing systems. Bots click, read, type and validate just like an employee, 24/7, error-free and scalable.

We combine RPA with AI for smart document recognition, email interpretation and decision logic. This way, even complex, unstructured processes are handled automatically.

Unlocking legacy without migration.
Smart desktop bots with NEVA for real-time support
Process discovery and mining for optimal impact

With Pegamento as an RPA partner, you get more than technology: you get control of processes, lower costs and employees who can refocus on valuable work.

Sprinklr: all-in-one customer contact platform Sprinklr is the powerful foundation under many of our omnichannel customer contact solutions. One platform for social, email, chat, voice, self-service, AI and workforce management. With integrated knowledge bases, real-time AI analytics and smart routing, you ensure personalized and efficient service, on every channel.

30+ channels integrated into one platform
GenAI chatbots, sentiment analysis and automated quality control
Integrations with CRMs, data lakes and AI platforms such as OpenAI

Always in control with Uniserver

Our hosting infrastructure runs entirely in the Netherlands. Thanks to our exclusive partnership with Uniserver your data stays within national borders, compliant with the AVG and NIS2. Pegamento solutions run on enterprise-grade data centers such as Equinix, NorthC and Equans Beek. With real-time backup, disaster recovery, triple-data center architecture and ISO/NEN/ISAE certification, we guarantee maximum availability and data sovereignty.

AI on your terms with OpenAI and Meta
At Pegamento, we use powerful language models to automate and enrich customer interactions. Think automatically generated email responses, intelligent chatbots, real-time transcriptions and multilingual communication. We do not limit ourselves to one provider, but combine the best of leading technologies, such as:

🧠 OpenAI (GPT-4), a leader in natural language understanding and creative language production. Ideal for context-rich customer interactions, summaries and multilingual support.
🧠 Meta (LLaMA), lightweight, efficient and ideally suited for local or privacy-sensitive applications. Excellent for use in industries where data retention and speed are essential.

Thanks to this combined approach, we always choose the model that best fits your organization, your infrastructure and your compliance requirements.

Flexible deployment: cloud, on-premise or edge
Fully AVG compliant, including EU hosting options
Customizable in tone-of-voice and domain knowledge
No vendor lock-in: your data, your control

Pegamento guides you in choosing, training and applying the right language models, for safe, reliable and effective AI in your customer processes.

Safe and responsible with AI

We build AI solutions that are transparent, explainable and ethical. With every project, we start with a risk analysis based on the AI Act, among others. In doing so, we explicitly include technical robustness, privacy, non-discrimination and human autonomy in design and governance. So you can be sure: AI at Pegamento is never a black box, but a reinforcement of human work.

Technology that moves with you

We continuously develop along with what your organization needs. Thanks to our expertise in platforms such as Sprinklr, Mendix, NICE RPA and our own AI-Connector, we always offer the right building blocks for future-proof customer service, with a grip on data, processes and performance.

Technology

Technology that works. For people.

Safe and responsible with AI

Technology that moves with you

Collaborations

Download the white paper here