Customer contact solutions

We make technology work for you. Not the technology, but the people, are leading.

Solutions that make a real difference

At Pegamento, we believe in technology that helps people work smarter, make faster decisions and communicate better. Our solutions are modular, scalable and quick to implement, whether in customer contact, process optimization or AI automation.

We combine in-depth knowledge of technology with practical experience in sectors such as healthcare, government, infrastructure and business services. This is how we deliver solutions that are not only innovative, but above all effective.

Agentic AI

From static automation to autonomous agents

With Agentic AI, we develop digital assistants that independently pursue goals: think, decide and act. From automating tasks to complete case handling.

AI Connector

AI on hand, right when you need it

Pegamento’s AI connector is the beating heart of our smart solutions. This middleware connects ChatGPT or LLaMA with your own processes, CRM, knowledge base and more. AVG-proof, flexible and rapidly deployable, with your data as the starting point.

Business Analysis & AI Readiness

No AI without clear analysis

Our analysts map out processes, customer needs, and system landscapes. This way, you’ll know exactly where AI or automation truly adds value. Strategically sound and immediately applicable.

Contact Center

Human-centered customer contact supported by technology

We provide complete contact center solutions, including Sprinklr, Pegamento Phone System and integrations with knowledge bases, CRMs and AI. Pegamento is an official Sprinklr partner in Europe and is expanding the platform with its own modules and telephony.

Knowledge Base

Knowledge that works, for both customer and employee

Our Knowledge Base makes business-critical knowledge instantly available at the right time. Whether it’s a standalone solution, an integrated variant in Sprinklr, or our own Expert Engine that automates knowledge from the back office, you are always assured of up-to-date, uniform and quickly findable information. More grip on knowledge, higher customer satisfaction, shorter familiarisation times.

Mail Assistant

Automatic email handling that works

The Mail Assistant reads incoming mails, recognizes the subject and automatically generates a draft reply. Fully integrated with your e-mail environment. Fewer tickets, faster response times and higher customer satisfaction.

Phone System

Cloud telephony, the way it should be

Pegamento’s Phone System is a future-proof VoIP solution for organizations that want to be reachable at all times, via fixed, mobile, Teams or softphone. From queues to hunt groups and from call recording to dashboarding: everything is included.

Ideal for organizations looking to cut costs while improving their communications.

Process Assistant

Get a grip on your processes, without IT complexity

With Process Assistant, you build your own intuitive workflows, from onboarding to invoice processing. Completely no-code, with real-time visibility and integrations with your existing systems.

Faster work, fewer errors, more control.

Smart Detection

AI that warns before things go wrong

From bridges to healthcare facilities: with Smart Detection, you monitor your surroundings with smart video analysis. The AI recognizes abnormal behavior and dangerous situations in real time and warns only when really necessary.

Deployed at bridges of the Department of Public Works and the Pompe Clinic, among others.

Vision Engine

Image recognition, without the complexity of customization

The Vision Engine is Pegamento’s modular platform for image recognition. Detect, track, identify or count objects with AI or classical techniques.

From quality control in industry to length determination in healthcare.

Curious?

Contact us for a demo, quick scan or good conversation.

Collaborations

ATKB Knowledge Base
KVK-Sprinklr Reference
Kindergarden Reference Pegamento
113: Accessibility of Suicide Prevention Services

Download the white paper here

Deepen your knowledge with Pegamento’s white papers.