Customer contact improves with AI

Smarter customer contact, less workload, thanks to AI that really works

The workload on customer contact teams is high. Customer inquiries via email, phone, chat and other channels come in continuously, and expectations are sky-high. Quick answers, accurate information and a personal tone are the norm. But how do you keep that up without scaling up endlessly?

The Pegamento AI-Connector makes it possible.
With our AI-Connector, you give your customer teams a digital colleague who helps, thinks along and keeps getting better.

What is the AI Connector?

The AI Connector is a modular link between your communication channels, your knowledge resources and a customized AI model. This solution automates and optimizes customer interactions, whether they come in via e-mail, phone, chat or a form.

You don’t get a black box or separate AI tool, but an integrated system that:

How does it work in practice?

Mail Assistant

The AI Connector reads incoming emails, recognizes frequently asked questions and prepares a draft response. This works through a plugin in Outlook or Gmail. All the employee has to do is check it and send it.

Transcription of phone calls and voicemails

The AI automatically creates a transcript and summary of calls or voicemails, and links them to the appropriate customer record. Important data such as name or appointment details are automatically recognized.

AI mail routing

The AI recognizes the content of incoming emails and forwards them to the appropriate department (for example, HR, finance or support), including a relevant response proposal.

Process Assistant

Within a central interface, customer inquiries can be distributed, tracked and handled. No more separate inboxes, but one overview for the entire team.

Why AI-Connector?

Pegamento offers not just technology, but a total solution:

Completely carefree implementation
From intake to going live, including interfacing with your systems.
Multichannel deployment
E-mail, chat, telephone, web, the AI works everywhere, without separate settings for each channel.
Custom tone of voice
Your AI assistant communicates the way your company does: friendly, professional or informal.
AVG compliant and hosted within the EU
Your customer data remains secure and within the boundaries of European legislation.
Scalable for small and large organizations
Whether you process 50 or 5,000 customer inquiries a day, the AI Connector grows with you.

"The AI saves me 2.5 days a week"

Gruppo Corso received more than 500 customer emails daily from all over Europe. Founder Michel Kaatee wanted to grow, without additional staff. Together with Pegamento, an AI solution was developed that:
- Emails automatically read and answered
- Quotes prepared
- Questions about inventory or products automatically translated
"The quality of the answers is higher, I have more time to spare ánd less repeat traffic. This is a huge step forward."

Gruppo Corso, Michel Kaatee