A deep partnership ensures improved accessibility and future-proofing.
Gasunie is a leading European energy infrastructure company and plays a key role in the transportation and storage of energy. To ensure that employees remain easily reachable and to prepare its telephony system for future developments, Gasunie sought a flexible, scalable, and user-friendly cloud-based telephony solution.
The Challenge / Current Situation
Telephone accessibility is essential for Gasunie. Employees must be reachable from various locations and devices, while the new telephony environment had to integrate seamlessly with the organization’s existing systems and processes.
Gasunie was therefore looking not only for a new technical solution, but also for a strategic partner that could handle the migration, implementation, and technical management. Following a bidding process, Gasunie selected Pegamento and WorkplaceX.
“By choosing Pegamento and WorkplaceX, we are taking an important step toward further professionalizing our telephone support services. This scalable and future-proof solution enables us to work efficiently and be prepared for future developments.”
With WorkplaceX, Pegamento brings together the various services and features for telephone accessibility into a single, easy-to-use platform. The solution supports both landline and mobile calling and integrates with Gasunie’s existing systems.
This allows employees to remain reachable regardless of their location or device. At the same time, the cloud-based telephony environment offers the flexibility and scalability to adapt to future needs and developments.
A clear division of responsibilities
Pegamento is responsible for technical management and ensures the reliability, security, and stability of the telephony environment. Gasunie handles functional management in-house.
Through training and close collaboration, Gasunie’s administrators are able to make adjustments independently and support users within the organization. This allows Gasunie to retain control over day-to-day operations, while Pegamento ensures a stable and secure technical environment in the background.
The transition to the new cloud-based telephony environment will be carried out in phases. Pegamento is overseeing the migration and ensuring that the various components are carefully configured and integrated.
This approach minimizes the impact on day-to-day operations and allows users and administrators to transition to the new way of working step by step.
With WorkplaceX, Gasunie has an integrated and future-oriented solution for its internal and external accessibility. Employees can work more flexibly, the organization retains control over functional management, and Pegamento ensures technical continuity.
This partnership supports Gasunie in further professionalizing its services and contributes to its role as a reliable partner in the energy transition.
With WorkplaceX, we make business processes smarter and more efficient by making the most of existing solutions.
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