The optimal customer experience

Improving the customer experience. Personal, direct and foul-free. That’s what we’re all about!

Go for 'the happy customer'

At a time when customers expect instant, personalized and error-free service, CX Solutions, customer experience solutions, are essential. They ensure that organizations can organize customer contact not only properly, but also smartly and scalably. This is not just about technology towards customers, but also about tools that optimally support employees in their work.

Whether answering questions, solving problems or offering advice, the experience you provide as an organization makes all the difference.

Pegamento delivers CX solutions that not only deploy technology, but also make it people-centric. From automation to knowledge sharing and AI, everything revolves around improving both the customer experience and the work of employees.

What does CX Solutions mean?

Omnichannel customer contact

One platform for email, chat, telephony, social media and more, clearly laid out and integrated.

AI assistants and chatbots

Smart automation for frequently asked questions, email handling and call routing.

Real-time customer insight & CRM integration

All relevant customer information readily available to employees.

Knowledge Management

Instant access to current, validated answers through a central knowledge system, essential for consistent service.

Conversation and email summaries with AI

Less administrative burden, more focus on the customer.

Sentiment Analysis

Understanding emotions and urgency in customer inquiries, so employees can respond in a more focused way.

Our users

Customers

Users

Calls

Solution

CX, AI and knowledge connected

Pegamento combines:

AI-driven automation (such as the AI Connector),
process assistance (such as e-mail handling and call summaries),
knowledge management,
AND a smart omnichannel customer contact environment.

This combination enables organizations to handle customer inquiries faster, more consistently and with more empathy. People remain central – technology supports, accelerates and unburdens.

Request Demo

We’d love to show you how Phone System works and the benefits translate into job satisfaction.

Which CX Solution do you need?

Pegamento’s CX Solutions and Employee Connect are already successfully deployed in industries such as:

Care & Wellness: where flawless and empathetic contact is crucial.
Government & Public Sector: where customer questions are often complex and sensitive.
Retail & E-commerce: where speed and customer satisfaction go hand in hand.
Financial services: where security, clarity and personalization are leading....

Pegamento: smart technology for a better customer experience

Customer Experience (CX) goes beyond customer satisfaction – it’s about trust, recognition and connection. Pegamento delivers technology that works, but especially technology that helps people work. With Employee Connect, AI solutions and deep process knowledge, Pegamento makes the difference in both customer experience and employee satisfaction.

Listen to the CX podcast with Thirza Schaap

With all her knowledge and experience in Customer Experience, Tirza has earned her stripes. Saying “don’t rely on your assumptions,” she has a clear message for anyone dealing with customer experience.