Control over your customer contact

One platform. All channels. Full direction. That’s the way to manage your customer contact.

One platform. All channels. Full direction.

Customer expectations are higher than ever: fast, personal and consistent contact, through any channel. To make that possible, you not only need smart tools for the front office, but also a powerful foundation in the back office. Pegamento brings this together in one integrated approach with Sprinklr for omnichannel customer contact and Phone System for modern, flexible telephony.

Front Office

Sprinklr, all customer channels in one environment

Sprinklr Service is the heart of the modern front office. This AI-powered platform brings all customer interactions together in one uniform agent environment: from e-mail, chat and social media to WhatsApp and telephony. Employees no longer have to switch between systems: all communication, customer data and insights are clearly arranged on one screen.

Advantages of Sprinklr in the front office

One customer view with each channel, even when customers switch channels
Generative AI for automated responses, suggestions and analysis
Intelligent routing of calls based on customer data or urgency
Self-service capabilities through chatbots and knowledge bases
Real-time dashboards and sentiment analysis for executives
Full integration with CRM, WFM and back office telephony

With Sprinklr, you give your front office staff the tools to respond more quickly, personally and consistently, regardless of the channel.

Backoffice

Phone System, smart, scalable cloud telephony

While Sprinklr handles customer interaction, Phone System from Pegamento provides a future-proof telephony infrastructure behind the scenes. From fixed phones to mobile and Microsoft Teams: with Phone System, everyone is accessible through one professional platform.

Benefits of Phone System in the back office

Fully cloud-based calling (VoIP)
Fixed-mobile integration and Teams linkage
Queues, call menus (IVR), call forwarding and call recording
Operator station (Connecsy Enterprise) with instant insight into availability
Advanced ACD routing and reporting
Web-based management and real-time monitoring
Secure, ISO-certified and 99.9999% uptime

Phone System is the backbone of your telephony: reliable, flexible and easy to manage, and fully integrated with Sprinklr for seamless front- and back-office collaboration.

Our users

Customers

Users

Calls

Solution

Request Demo

We’d love to show you how Phone System works and how the benefits translate into job satisfaction.

hbspt.forms.create({ portalId: "9343506", formId: "b7249951-870a-4137-9485-b1e0714f32c4", region: "na1" });

Connecting in technology and collaboration

We believe that customer contact is only successful when technology empowers people. That’s why Pegamento provides not only technology, but also strategy, guidance and adoption. From channel strategy to voicebot, from CRM connection to training: we help organizations move forward.