One platform. All channels. Full control. That’s the way to manage your customer contact.
Customer expectations are higher than ever: fast, personal and consistent contact, through any channel. To make that possible, you not only need smart tools for the front office, but also a powerful foundation in the back office. Pegamento brings this together in one integrated approach with Sprinklr for omnichannel customer contact and Phone System for modern, flexible telephony.
Sprinklr Service is the heart of the modern front office. This AI-powered platform brings all customer interactions together in one uniform agent environment: from e-mail, chat and social media to WhatsApp and telephony. Employees no longer have to switch between systems: all communication, customer data and insights are clearly arranged on one screen.
With Sprinklr, you give your front office staff the tools to respond more quickly, personally and consistently, regardless of the channel.
While Sprinklr handles customer interaction, Phone System from Pegamento provides a future-proof telephony infrastructure behind the scenes. From fixed phones to mobile and Microsoft Teams: with Phone System, everyone is accessible through one professional platform.
Phone System is the backbone of your telephony: reliable, flexible and easy to manage, and fully integrated with Sprinklr for seamless front- and back-office collaboration.
We’d love to show you how Phone System works and the benefits translate into job satisfaction.
We believe that customer contact is only successful when technology empowers people. That’s why Pegamento provides not only technology, but also strategy, guidance and adoption. From channel strategy to voicebot, from CRM connection to training: we help organizations move forward.
"85-90% Accurate call routing via voicebot, integration of social, chat ánd telephony in Sprinklr."
"One central environment for parents, reduced response time (-40%) and higher conversion (+15%) thanks to Sprinklr + Phone System."
Deepen your knowledge with Pegamento’s white papers.
Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.
Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.
In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.
The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.
This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.
How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.
Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.
I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.
Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.
But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!
This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.
Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.
The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.
Feeling gives life and differentiation!
