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What does an omnichannel solution cost?

An omnichannel solution costs between €50 and €500 per user per month, depending on company size, functionalities and implementation process. For an SME with 50 employees, you end up with €2,500-€10,000 per month, while enterprise organizations count on €25,000+ monthly. The total investment includes not only software but also implementation, training, integrations and ongoing optimization. The price of an omnichannel solution is determined by five main factors: company size, number of users, desired functionalities, required integrations and the complexity of the implementation process. Larger organizations pay more because of more extensive scalability, security and customization needs. The number of concurrent users determines licensing costs, while advanced features […]

How do you choose the right RPA vendor?

When choosing an RPA vendor, you largely determine the success of your automation project. The right partner offers not only software, but also the expertise, support and scalability needed for sustainable process automation. The wrong choice can lead to failed implementations, wasted budgets and frustrated employees. This guide answers the key questions that will help you select the best RPA vendor for your organization. RPA (Robotic Process Automation) is technology that automates repetitive, rule-based tasks by mimicking human actions in computer systems. Software robots perform tasks such as data entry, file transfer and form processing – 24/7 without errors. A […]

How long does an RPA implementation take?

An RPA implementation takes an average of 8 to 16 weeks for a standard process, depending on complexity and scale. Simple automations can go live within 4 weeks, while enterprise-wide implementations take 6 to 12 months. The lead time is determined by factors such as process complexity, IT readiness, available resources and the number of processes to be automated. RPA implementation time is primarily determined by five factors: process complexity, number of processes to be automated, IT infrastructure readiness, available resources and organizational maturity. Complex processes with many exceptions and decision points require more development time than linear, rule-based tasks. The readiness of your IT systems for integration also plays a […].

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Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Linkedin

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

Linkedin

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Rob Roode-Research Development

Rob Roode

Research & Development

Linkedin

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Linkedin

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!

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