AI as a catalyst for growth does not start with AI, but with your foundation

“AI magnifies what’s already there. If your foundations are weak, AI accelerates your downfall.”With that sentence, Serge Poppes of Pegamento set the tone in the Customer Service Federation podcast, hosted by Omid Holterman. Together with Arne van Weenen (customer experience strategist and Customer Experience Manager at a.s.r.), he explored a question that concerns many organizations: […]