A job opening doesn’t fill the gap

When the customer service department gets too busy, the first instinct is almost always the same. A job opening is posted, someone is hired, and six months later, the queue is full again. This happens so often that it’s worth taking a closer look to see where the problem actually lies. Anyone who works in […]

What happens to the payback period if fewer customer queries are automated than expected?

Payback period longer than expected? Discover how a disappointing automation rate affects your business case.