What does a customer contact cost on average in the Netherlands?

The cost of customer contact varies widely by channel: telephony costs €7-€15, while email and chat are between €3-€8. These differences arise from staffing, technology and handling time. In this article you will discover how to calculate the cost per contact for your organization, which factors have the greatest impact, and what concrete steps you can take to reduce costs without losing quality. Essential knowledge for any customer service manager looking to improve efficiency.