The business case for AI often doesn’t add up
At this moment, much calculating is being done with AI in customer contact, and the sum is usually short. The bot takes over a part of the traffic, so people can leave, and that is where the benefit lies. Anyone who lays that calculation alongside practice sees that it seldom adds up. Gartner expects that […]
How do you calculate the personnel costs per handled customer inquiry?
Calculate what one customer inquiry costs your organization and discover how to organize customer contact more efficiently.
What ongoing costs does an AI agent have after implementation?
Ongoing costs of an AI agent are larger than you think. Discover what you really pay after the go-live.