Customer contact is all about speed, convenience and accessibility. Employees do not want to search, copy, paste or switch between applications unnecessarily. Certainly not when they want to speak directly to a customer, colleague or relation. With the ClickToDial extension for WorkplaceX makes calling a lot easier: every clickable phone number turns into a direct call action.
Where previously users might have had to copy a phone number from an email, intranet page or collaboration tool, they can now make calls directly from their browser. One click on a phone number is enough to start a call through Pegamento PhoneSystem.
Calling from the environment you already work in
ClickToDial’s strength lies primarily in simplicity. Employees continue to work in their familiar WorkplaceX environment and do not have to open a separate application. As soon as they click on a phone number, a light call window appears, allowing the call to start immediately.
This makes day-to-day operations more efficient. Fewer operations, less chance of typing errors and less interruption in the workflow. Especially for employees who make a lot of calls, such as customer service teams, commercial departments or back office staff, this provides immediate time savings and convenience.
Secure login with Microsoft Entra ID
The extension plugs into the existing business IT environment. Users log in with their familiar Microsoft Entra ID account. Thus, no additional usernames or passwords are required.
Thanks to Single Sign-On, access is secure and organized. Only authorized WorkplaceX users can use the calling functionality. Organizations can additionally determine which users or departments can access ClickToDial. This keeps telephony not only simple, but also manageable and secure.
Fully linked to Pegamento PhoneSystem
ClickToDial works seamlessly with Pegamento PhoneSystem. Calls initiated via the extension are registered in the backend. This provides insight into, for example, call duration, numbers dialed and usage patterns.
Smart routing is also possible. Outgoing calls can be automatically routed through the appropriate SIP trunk or provider, based on preset calling rules. This helps organizations keep a grip on telephony costs, reachability and performance.
No need for separate software on laptops
A key benefit for IT and end users is that no separate calling software needs to be installed on the laptop. The ClickToDial extension works from within the WorkplaceX browser environment.
That makes implementation easier, reduces management burden and eliminates the need for IT to install and maintain additional software on individual workstations. Employees can get to work faster, while the organization maintains control over access, security and usage.
Small addition, big difference
ClickToDial may seem like a small functionality, but in practice it makes a big difference. It takes friction out of the calling process and brings telephony closer to where the work happens.
For users, it means faster dialing and less switching. For IT, it means easier management and secure access via existing Microsoft authentication. For organizations, it means more control over telephony, better insights and a more efficient way of working.
ClickToDial makes calling from WorkplaceX faster, easier and more secure, with no separate software installation on the laptop and fully integrated with Pegamento PhoneSystem.
