“Artificial intelligence (AI) is almost impossible to imagine SMEs without as a tool to collect data and maintain the competitive advantage over competitors,” said Hans Uges, account manager at Pegamento. AI is a tool to make improvements in certain processes, which can directly affect the company’s bottom line. With the right use of AI, you can gain a huge advantage over your competitors as a company. “For example, we were able to build a wonderful solution for Carglass, and at Amstelveld bakery they are now using AI to judge the buns coming out of the oven for quality. That drastically reduces scrap,” Oeges said.
Before we as an organization Implement AI at a company, we first engage in a detailed conversation. This intake is necessary to know where the tool can add value. Not every process qualifies for AI. Therefore, a brainstorming session with a knowledgeable party is a must.
There are 3 reasons why SMEs should deploy AI
“The first reason is that every company benefits from steering information often stemming from business process optimization. That information comes from data sources and data that are often already in place but not used or not used enough,” Oeges said. AI can gather this information that allows processes to be optimized or perhaps tilt existing processes.
The second reason for deploying AI in the business is the ability to properly anticipate events. often, information arrives fragmented from various internal and external channels. AI can put this information together and make connections, make interpretations and, where appropriate, make decisions that deviate from standard agreed-upon business rules.
Then, you can immediately use AI operationally well to make optimization moves. There are numerous “down to earth” applications for using AI. “For example,” says Hans Oeges, “by automatically matching a damage report with a previous damage report for the same car. The report can then be handled fully automatically, which saves FTE deployment.”
It is no longer a question of whether to deploy AI, but when to deploy AI to stay competitive.”
The City of Amsterdam already uses AI for its customer contact center (CCC). This allows them to better serve customers and increase customer satisfaction. “Not only that, they can handle significantly more work with fewer people,” says the account manager.
Many people still talk about having to “do something with AI,” but that’s mostly just talk. Truly innovative parties have already applied AI, giving them a huge competitive edge. The momentum for AI is now.
Published at Hét Ondernemersbelang
Artificial Intelligence within my company?
Pegamento has been implementing AI for over two years now, in various ways in various orders of magnitude at companies in a variety of industries. In this white paper, we discuss our findings, recommendations and implementation strategies.
