August 2026 is fast approaching: Will your AI-powered customer interactions comply with the law by then?
Many organizations are now experimenting with AI in customer service. Voicebots answer questions, AI agents schedule appointments, and smart assistants support or replace parts of the customer service process. The benefits are clear: lower costs, better accessibility, and faster service. But while most of the attention is focused on the possibilities of AI, many organizations […]
AI is growing rapidly. But the real shortfall is not in technology, but in practical experience.
According to recent figures from Statistics Netherlands, one in six Dutch companies now uses AI. That is a doubling compared to two years earlier. Especially applications around marketing and sales stand out: of the companies that use AI, 35% use it for that purpose. Text mining, natural language generation and speech recognition are also clearly […]
How do you get started with RPA in 2025?
Implementing RPA (Robotic Process Automation) in 2025 starts with identifying repetitive, rule-based processes that are time-consuming. Start small with one high-volume process, such as invoice processing or data migration between systems. Choose software that fits your technical capabilities, involve your team from the beginning and work with a clear roadmap: process analysis, pilot project, testing, rollout and optimization. Most organizations see initial results within 3-6 months with 40-80% time savings on automated tasks. RPA is software that mimics human actions to perform repetitive computing tasks automatically. These digital robots can log into systems, copy data between […]
Why Lisanne Buik’s keynote was more than a story about AI
Between man and machine On April 15, 2026, Lisanne Buik stood before a room full of professionals at the Spoorwegmuseum in Utrecht during an event organized by Pegamento. It could have been a keynote like so many given on artificial intelligence: full of charts, future scenarios, tools, models and warnings about what organizations should not […]
Pegamento launches BreathSense AI: real-time emotion recognition via breathing in customer conversations
Pegamento as of today introduces a new innovation within the realm of AI-assisted customer contact: BreathSense AI. This technology makes it possible to analyze subtle breathing patterns, silences and audible tension signals during phone calls. Based on this, organizations gain real-time insight into the emotional charge of a conversation. With BreathSense AI, customer contact teams […]
The future of customer contact: This is how AI will become the engine of meaningful service in 2030
Customer contact is evolving faster than ever. Where contact centers ran on scripts, wait times and handling times for years, a whole new era is now emerging.In 2030, customer contact is no longer a cost, but a core strategic function that helps organizations grow, innovate and remain distinctive. At Pegamento, we see this movement on […]
What RPA training programs are available?
Find out which RPA training programs best suit your situation. From free online courses to €5000 intensive bootcamps – there are options for every background and budget. Basic skills can be learned in 2-4 weeks, while advanced certifications take 3-6 months. Online courses offer flexibility for working professionals, bootcamps provide quick results, and vendor-specific training leads directly to valuable certifications. The choice depends on your technical experience, available time and career goals in process automation.
How do you train employees for RPA?
RPA training requires more than technical instruction – it’s about creating support and eliminating fear of automation. Successful implementation combines hands-on workshops with transparent communication about job changes. By involving employees in process selection and showing how RPA eliminates boring work, you transform resistance into enthusiasm. The best results are achieved with gradual implementation and various training methods adapted to different learning styles within your organization.
How do you fund an RPA project?
Funding RPA projects seems complex, but with the right approach, it’s not so bad. From equity to grants that cover up to 40% of costs – there are more options than you think. This complete guide shows you all the funding options, from WBSO to MIT scheme, plus concrete ROI calculations and step-by-step implementation plan. Find out how to smartly finance your automation project.
Gartner IT Symposium 2025: the 10 tech trends that will shape 2026
At the Gartner IT Symposium/Xpo™, one message came back again and again: AI is no longer optional.What began as a wave of experiments with generative AI will have become a structural factor for competitiveness, security and trust by 2026. CIOs and technology leaders are on the eve of a new era in which technology must […]