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AI Act: Starting August 2, it must be clear when customers are talking to AI (DUPLICATE)

The European Commission has published new guidelines on the transparency requirements under the AI Act. Starting August 2, 2026, organizations must make it clear when someone is communicating directly with an AI system. For customer interactions, this has direct implications for the use of chatbots, voicebots, and digital assistants. AI is increasingly becoming part of […]

How do you get started with RPA in 2025?

Implementing RPA (Robotic Process Automation) in 2025 starts with identifying repetitive, rule-based processes that are time-consuming. Start small with one high-volume process, such as invoice processing or data migration between systems. Choose software that fits your technical capabilities, involve your team from the beginning and work with a clear roadmap: process analysis, pilot project, testing, rollout and optimization. Most organizations see initial results within 3-6 months with 40-80% time savings on automated tasks. RPA is software that mimics human actions to perform repetitive computing tasks automatically. These digital robots can log into systems, copy data between […]

Why Lisanne Buik’s keynote was more than a story about AI

Lisanne Buik verteld over etische AI vraagstukken

Between man and machine On April 15, 2026, Lisanne Buik stood before a room full of professionals at the Spoorwegmuseum in Utrecht during an event organized by Pegamento. It could have been a keynote like so many given on artificial intelligence: full of charts, future scenarios, tools, models and warnings about what organizations should not […]

What RPA training programs are available?

Find out which RPA training programs best suit your situation. From free online courses to €5000 intensive bootcamps – there are options for every background and budget. Basic skills can be learned in 2-4 weeks, while advanced certifications take 3-6 months. Online courses offer flexibility for working professionals, bootcamps provide quick results, and vendor-specific training leads directly to valuable certifications. The choice depends on your technical experience, available time and career goals in process automation.

How do you train employees for RPA?

RPA training requires more than technical instruction – it’s about creating support and eliminating fear of automation. Successful implementation combines hands-on workshops with transparent communication about job changes. By involving employees in process selection and showing how RPA eliminates boring work, you transform resistance into enthusiasm. The best results are achieved with gradual implementation and various training methods adapted to different learning styles within your organization.

How do you fund an RPA project?

Funding RPA projects seems complex, but with the right approach, it’s not so bad. From equity to grants that cover up to 40% of costs – there are more options than you think. This complete guide shows you all the funding options, from WBSO to MIT scheme, plus concrete ROI calculations and step-by-step implementation plan. Find out how to smartly finance your automation project.

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Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Linkedin

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

Linkedin

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Rob Roode-Research Development

Rob Roode

Research & Development

Linkedin

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Linkedin

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!

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