Volunteering with impact: Pegamento in action in Zeist

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“With Pegamento, we found not just a supplier, but a true partner in change. Thanks to their expertise and our joint DevOps approach, we have made great strides in a short time. The technology supports our people so they can focus on where they make a difference: personal contact with entrepreneurs.”

On Friday, March 6, Pegamento was all about something other than technology alone. Together with Together for Zeist we organized a special Impact Afternoon, during which we went out with the entire company to volunteer at five different locations in Zeist. In doing so, we as an organization gave something back to society and our immediate environment in a concrete way.

At Pegamento, we believe that real impact goes beyond smart solutions and good service. It’s also about being involved in the world around us. That’s precisely why we think it’s important to free up time and attention for initiatives that really matter locally.

Making impact together, together for Zeist

Our cooperation with Samen voor Zeist has been ongoing for some time. This Impact Afternoon was a beautiful and tangible fulfillment of that collaboration. Not just talking about social commitment, but actually doing it. With colleagues, with energy and with the conviction that together you achieve more.

Spread out over the afternoon, Pegamento colleagues committed to organizations and projects that do important work in the municipality of Zeist in various ways. The registration lists beforehand already showed how much enthusiasm there was: the teams were full and the commitment was high.

Five places, five ways to make a difference

During this Impact Afternoon, our colleagues were active in five different locations:

Community center Vollenhove
Here it was all about meeting, attention and sociability for residents of the I-flat in Vollenhove. A place where people come together for contact, activities and connection in the neighborhood.

Martha Flora in Bosch and Duin
At Martha Flora we helped create a warm and creative afternoon for residents. A valuable environment where personal attention and small scale are key.

Reinaerde in Den Dolder
At this location, colleagues literally rolled up their sleeves. Think of work in green areas and organizing a fun, active afternoon for residents.

Project behind the front door – in the I-flat, together with Buurtzorg Jong
A very concrete project in which colleagues helped to make a difference for a family in a vulnerable situation. From redecorating and painting to cleaning up and decorating: just this kind of practical help can mean a huge amount.

Kringloop Zeist
Kringloop Zeist also worked hard. There colleagues helped sorting, checking, pricing and preparing items brought in. Work that is not only sustainable, but also has social impact.

More than an afternoon of volunteering

What made this day special was that it was not just about helping, but also about meeting, collaborating and understanding what is going on locally. Once again it became visible how many wonderful organizations are active in Zeist and how much difference they make for residents every day.

For Pegamento, then, this afternoon was more than just a loose initiative. It fits with how we look at our role as an organization: socially engaged, locally connected and willing to contribute our knowledge, time and energy where needed.

Service desk remained accessible in emergencies

Although much of our team was in action on Friday, March 6, during Impact Afternoon, our service desk remained available as usual in case of emergencies. Customers with an urgent breakdown or business-critical question could contact us as usual via the familiar service desk channels. Thus, social engagement and our services also went hand in hand that day.

Together for Zeist

We are proud to have been able to organize this afternoon together with Samen voor Zeist. Their efforts to connect people, organizations and initiatives in Zeist connects nicely with what we stand for. On Friday, March 6, we gave substance to this together: making impact together, together for Zeist.

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Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Rob Roode-Research Development

Rob Roode

Research & Development

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!