Wanted: Project Manager to Oversee a Launch That No One Will Notice
On a Monday morning in March, four hundred employees begin using a new customer service platform. The first line opens at 8:00 a.m. The first customer calls at 8:15 a.m. The customer doesn’t notice a thing. Exactly as it should be. That it went this smoothly is no coincidence. Behind the scenes, months of decisions […]
What does a customer contact cost on average in the Netherlands?
How much does it actually cost each time a customer calls, emails, or sends a message? That varies quite a bit. For example, a phone call takes more of an employee’s time than a question a customer can resolve on their own using a knowledge base. Still, it’s helpful to have an idea of those […]
Wanted: Mid-Level/Senior Software Engineer with strong skills in Python or React.
You’ll learn the rest from us. You’ll build software that actually helps people stay on track. ROLEFull-stack — or on the way there SCOPE32–40 hours LOCATIONZeist / hybrid About Pegamento and this role Pegamento develops and manages digital workplaces and customer engagement solutions for organizations where accessibility is not just a side issue. Our applications, […]
True listening begins where automatic responses end
What De Luisterlijn Teaches Us About Attention, Empathy, and Better Customer Service Listening seems simple. Someone says something, you hear it, and then you respond. Yet we all know that in practice, things often go differently—especially when it comes to customer interactions, collaboration, or leadership. Before you know it, you’re already solving problems, giving advice, […]
Cybersecurity Act (NIS2): Is your customer-facing environment ready for the new legislation?
The Cybersecurity Act will officially take effect on August 15, 2026. This new law, which implements the European NIS2 Directive in the Netherlands, imposes stricter requirements on the digital resilience of thousands of organizations. Do you work with sensitive customer data, or are you part of a critical supply chain? If so, now is the […]
From social media channel to customer moment: why brands need to listen differently
Social media has long since ceased to be a place where brands only post updates. It is the place where reputation is created, customer expectations become visible and trust can grow or disappear. A complaint, a delayed response, a missed cultural moment or an unexpectedly positive experience can determine how people view a brand in […]
Still on convenience: convenience as a starting point in customer contact
Customers are increasingly choosing which channel to use to contact an organization. Some customers prefer to send a WhatsApp message, others pick up the phone, and still others start with a chatbot. What is increasingly important here is that the conversation does not have to start all over again once the channel changes. So convenience […]
NIS2 at Pegamento: transparent about our cybersecurity approach
Cybersecurity is not an isolated IT topic for Pegamento, but an integral part of how we work. Our customers trust us with technology, processes and data. That’s why we think it’s important to be transparent about how we handle security and where we stand in the context of NIS2. NIS2 is the European directive that […]
Ernst Vegter new Chief Happiness Officer at Pegamento
At Pegamento, we have recently been looking for a new Chief Happiness Officer. An important role, because culture, collaboration and job satisfaction are not side issues for us, but an essential part of how we build our organization together. Over the past period, we have spoken with twelve different candidates. Great conversations, interesting profiles and […]
Pegamento strengthens team with three experienced professionals for operations, engineering and conversational AI
Pegamento welcomes Katja van de Wall, John de Deugd and Calvin Lam, further investing in growth, innovation and customer focus Pegamento further expands the team with three new colleagues who each contribute to the next phase of the organization from their own expertise. Katja van de Wall starts as the person responsible for Operations, John […]