With Knowledge Base, Mediq has all relevant information at its fingertips.
Mediq operates in a complex healthcare market. Good information is sometimes literally a matter of life and death. Within Mediq, there are several departments and locations where service employees are active. In order to provide these employees with the correct information, Mediq was looking for a user-friendly knowledge management system. A system where all information can be found in one knowledge base. Using the Pegamento Knowledge Base, every employee can access the right up to date information which ensures faster handling and shorter training time.
We introduced the Knowledge Base knowledge base at Mediq to put an end to fragmented information across departments in three physically separate locations. With the solution, all the data is in one database and a user can only see the information he or she needs on the basis of rights. The customer contact employees find the new way of working very pleasant, because a lot of unnecessary thinking is taken out of their hands. With the knowledge base, they can easily look up the right information and provide unambiguous answers. This leads to high-quality and consistent service.
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