Volunteering with impact: Pegamento in action in Zeist
On Friday, March 6, Pegamento was all about something other than technology alone. Together with Together for Zeist we organized a special Impact Afternoon, during which we went out with the entire company to volunteer at five different locations in Zeist. In doing so, we as an organization gave something back to society and our […]
Pegamento brings ‘Chief Amazement Officer’ Shep Hyken to the Netherlands
Pegamento is bringing Shep Hyken to the Netherlands as a keynote speaker on Wednesday, April 15, 2026, during the Contact Brewery at the Spoorwegmuseum in Utrecht. The event is by invitation only. Where Customer Experience turns into Customer Loyalty Customer Experience is no longer a differentiator in many industries, but the bottom line. In a […]
AI as a catalyst for growth does not start with AI, but with your foundation
“AI magnifies what’s already there. If your foundations are weak, AI accelerates your downfall.”With that sentence, Serge Poppes of Pegamento set the tone in the Customer Service Federation podcast, hosted by Omid Holterman. Together with Arne van Weenen (customer experience strategist and Customer Experience Manager at a.s.r.), he explored a question that concerns many organizations: […]
KSF Annual Conference 2025: technology, empathy and the power of customer focus
Customer contact professionals from all over the country gathered at the atmospheric Schouwburg Gooiland in Hilversum on December 4, 2025 for the annual conference of the Customer Contact Federation (KSF). The central theme this year: “Customer contact is the organization’s gold.” With some 300 attendees on site, more than 1170 participants in the Smartest Customer […]
Customer experience is not a project, but a mindset. In conversation with Thirza Schaap of CX Unraveled
When you speak to Thirza Schaap, one thing immediately stands out: for her, customer experience is not just a field, but a way of looking at the world. A way of working, thinking and organizing. In our latest episode of The Pegamento Podcast she talks candidly about what good customer experience requires and why it […]
Wanted: Sprinklr CCaaS Engineer, building the contact center of the future, channel by channel
At Pegamento, we don’t build call centers; we build full-fledged CCaaS (Contact Center as a Service) solutions for organizations such as international consumer electronics clients, Kindergarden, the Chamber of Commerce and the 113 Suicide Prevention Foundation. Think Sprinklr platforms where voice, chat, messaging, video, social, bots and reporting come together in one experience. As a […]
Pegamento launches its own podcast series: The Pegamento Podcast
Pegamento has launched its own podcast series focusing on technology, customer experience and humanity. In The Pegamento Podcast, Pegamento engages with inspiring entrepreneurs and experts. Listeners not only discover the story behind organizations, but also get a personal insight into who the guests are. Three installments have now been published, covering a variety of topics: […]
Wanted: Frontend Developer building scalable apps with vision, technology and impact
What are we looking for? At Pegamento, we develop front-end solutions that are used daily by thousands of end users in mobile apps, portals, embedded chat and video interfaces, dashboards and more. Not prototypes, but solutions that speed up customer interactions, simplify processes and really help users. And: you are never alone. You work together […]
Wanted: Solution Developer with measurable impact from day one
At Pegamento, we don’t build technology for technology’s sake. We deliver solutions that deliver tangible resultsfor customers like KvK, Achmea and TransLink – millions of users experience our software in practice every day. Think shorter waiting times, higher customer satisfaction and lower error margins. Therefore, we are not looking for “team players” or “enthusiastic developers,” […]
Sailing together, connecting together. Sail Amsterdam 2025 through the eyes of Pegamento
Once every five years, Amsterdam turns into a sea of masts, flags and music. Sail Amsterdam is not only a celebration for lovers of the maritime world, but also a time when people really meet. On Wednesday, August 20, 2025, Pegamento and several relations sailed through the colorful decor of historic tall ships, authentic ships […]