KSF Annual Conference 2025: technology, empathy and the power of customer focus
Customer contact professionals from all over the country gathered at the atmospheric Schouwburg Gooiland in Hilversum on December 4, 2025 for the annual conference of the Customer Contact Federation (KSF). The central theme this year: “Customer contact is the organization’s gold.” With some 300 attendees on site, more than 1170 participants in the Smartest Customer […]
Customer experience is not a project, but a mindset. In conversation with Thirza Schaap of CX Unraveled
When you speak to Thirza Schaap, one thing immediately stands out: for her, customer experience is not just a field, but a way of looking at the world. A way of working, thinking and organizing. In our latest episode of The Pegamento Podcast she talks candidly about what good customer experience requires and why it […]
Wanted: Sprinklr CCaaS Engineer, building the contact center of the future, channel by channel
At Pegamento, we don’t build call centers; we build full-fledged CCaaS (Contact Center as a Service) solutions for organizations such as international consumer electronics clients, Kindergarden, the Chamber of Commerce and the 113 Suicide Prevention Foundation. Think Sprinklr platforms where voice, chat, messaging, video, social, bots and reporting come together in one experience. As a […]
Pegamento launches its own podcast series: The Pegamento Podcast
Pegamento has launched its own podcast series focusing on technology, customer experience and humanity. In The Pegamento Podcast, Pegamento engages with inspiring entrepreneurs and experts. Listeners not only discover the story behind organizations, but also get a personal insight into who the guests are. Three installments have now been published, covering a variety of topics: […]
Wanted: Frontend Developer building scalable apps with vision, technology and impact
What are we looking for? At Pegamento, we develop front-end solutions that are used daily by thousands of end users in mobile apps, portals, embedded chat and video interfaces, dashboards and more. Not prototypes, but solutions that speed up customer interactions, simplify processes and really help users. And: you are never alone. You work together […]
Wanted: Solution Developer with measurable impact from day one
At Pegamento, we don’t build technology for technology’s sake. We deliver solutions that deliver tangible resultsfor customers like KvK, Achmea and TransLink – millions of users experience our software in practice every day. Think shorter waiting times, higher customer satisfaction and lower error margins. Therefore, we are not looking for “team players” or “enthusiastic developers,” […]
Sailing together, connecting together. Sail Amsterdam 2025 through the eyes of Pegamento
Once every five years, Amsterdam turns into a sea of masts, flags and music. Sail Amsterdam is not only a celebration for lovers of the maritime world, but also a time when people really meet. On Wednesday, August 20, 2025, Pegamento and several relations sailed through the colorful decor of historic tall ships, authentic ships […]
Pegamento sets world record with Fish on Wheels
A goldfish in a self-driving vehicle setting a world record? It sounds like a bizarre stunt, but that’s exactly what happened on the Italian primetime TV show Lo Show dei Record on May 15, 2025. The team behind Pegamento’s “Fish on Wheels” was invited to set a new world record: the longest distance a fish […]
How technology enhances customer experience
In an era when customer expectations are changing faster than ever and technological innovations are rapidly succeeding one another, one truth stands: customer experience is the new competitive advantage. And that starts. and ends, with the right balance between technology and humanity. Customer experience is more than a contact momentCustomer experience has long since gone […]
Digital service providers can do more with CSR
Pegamento sees ISO 26000 corporate social responsibility certification as exemplary for digital sector and wants to share experiences with fellow service providers Inspection institute KIWA granted Pegamento the ISO 26000 certificate, rewarding its efforts in the field of corporate social responsibility. Few purely Dutch digital service providers have yet been awarded this certificate. This is […]