ISO 27001 and ISO 9001 certified for 2025 and 2026
Fifteen years ago, Pegamento was founded on a single conviction: effective customer engagement happens when technology supports people’s work, not replaces it. At a time when customer interactions were still scattered across phone systems, inboxes, and separate screens, we built solutions that gave employees a clear overview and helped customers faster and in a more personalized way.
Professionalizing customer contact then meant: structure, connect and simplify. Useful, scalable, but with one clear precondition: it must be able to grow safely and responsibly.
With ISO 27001, trust is at the heart of every contact moment.
With ISO 9001, every interaction becomes a stable, improvable building block.
ISO 9001 focuses on quality and continuous improvement.
It ensures that processes are performed consistently, controlled and reliably according to established practices, regardless of volume, employee, team or channel.
ISO 27001 is the international standard for information security. It goes beyond technology: it secures how we handle personal data, access rights, incidents, risks and improvements.
Today we are in the midst of a new phase: that of agentic AI within customer contact.
Whereas customer contact systems used to mainly record and route what came in, AI agents can now support them independently:
They recognize what a customer needs
Look up information from multiple systems
Prepare responses and follow-up steps
And help employees work faster and more carefully
These are not scripts and not “tricks,” they are digital assistants with context, memory and purpose, always within clear frameworks.
And exactly those frameworks, security, accountability, transparency and control, are guaranteed by ISO 27001 and ISO 9001.
This makes innovation not a risk, but a responsible step forward in how customer contact is organized.
"Our ISO certification confirms that we have quality and safety demonstrably in order. That is the basis on which we make customer contact smarter, more humane and future-proof."
The forerunners in modern customer contact are organizations where interactions are complex, intense and meaningful and where expectations are rising.
Municipalities, healthcare organizations and implementing agencies are experiencing pressures:
higher demand, less capacity, stricter requirements for care.
Banks, insurers and leasing companies have high standards for compliance and verification. Here, agentic AI provides faster verification, less manual work and lower error proneness, without compromising diligence.
Retail, telecom, and e-commerce are all about delivering a personalized experience at scale.
Here, AI supports the contact center so that every customer receives an immediate and relevant response, 24/7, with no wait time.
The audit was conducted by: AuditVision
We are happy to start the conversation and show you the quality steps you can take.
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