Fast, AI-driven mail handling

Smart AI for fast, consistent and secure
email handling. View AI Mail Assistant

Do you process large volumes of customer emails daily? The Pegamento Mail Assistant supports your team with smart, contextual concept answers – directly in Outlook or Gmail. So you increase the speed and quality of your e-mail handling, without any additional workload.

A solution designed specifically for service organizations that value continuity, customer experience and efficiency.

What does AI Mail Assistant do

The Pegamento AI Mail Assistant:

Automatically recognizes subject, intent and question type of incoming emails
Instantly generates a draft reply that is visible in your mail environment
Learns along based on previous emails, customer interactions and feedback
Adapts to your tone of voice - from legal to empathetic or business-neutral
Ensures consistent answers to common questions

Your team only needs to check, adjust if necessary and send. This saves time and increases the quality of your customer communications.

How does this AI mail assistant work?

The AI Mail Assistant is a plugin that runs within your existing email environment (Outlook or Gmail) and uses Pegamento’s secure AI Connector.

It connects your mail environment to a language model that uses organization-specific data such as product information, FAQs, previous customer emails and instructions. Based on that input, the model generates relevant draft answers, which get better and better with feedback from your team.

No separate software is required and no complex training – the solution fits into your existing way of working.

Why choose this solution?

Many generic AI tools rely on manual input, lack context or deliver standard phrases. Designed specifically for service-oriented organizations, Pegamento Mail Assistant provides:

Answers based on your own business knowledge, previous communications and client context
Full alignment with your tone of voice and communication agreements
Immediately applicable, relevant and actionable concept answers
Low entry: no technical barriers or lengthy implementation
High adoption: employees only need to check and send

Ready to get started?

Whether you want to start small or scale up organization-wide – the Pegamento Mail Assistant makes an immediate impact on your customer communications.

Schedule a demo with one of our consultants

Or request a free quick scan and discover the possibilities

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Privacy and security

The AI Mail Assistant runs in a private, secure AI environment. All data is processed according to AVG guidelines, within European borders. You always keep full control over what the AI does and does not do.

Integration with existing systems such as CRM, ticketing or knowledge bases is easy. The solution grows effortlessly with your organization.