Smart AI for fast, consistent and secure
email handling. View AI Mail Assistant
Do you process large volumes of customer emails daily? The Pegamento Mail Assistant supports your team with smart, contextual concept answers – directly in Outlook or Gmail. So you increase the speed and quality of your e-mail handling, without any additional workload.
A solution designed specifically for service organizations that value continuity, customer experience and efficiency.
The Pegamento AI Mail Assistant:
Your team only needs to check, adjust if necessary and send. This saves time and increases the quality of your customer communications.
The AI Mail Assistant is a plugin that runs within your existing email environment (Outlook or Gmail) and uses Pegamento’s secure AI Connector.
It connects your mail environment to a language model that uses organization-specific data such as product information, FAQs, previous customer emails and instructions. Based on that input, the model generates relevant draft answers, which get better and better with feedback from your team.
No separate software is required and no complex training – the solution fits into your existing way of working.
Many generic AI tools rely on manual input, lack context or deliver standard phrases. Designed specifically for service-oriented organizations, Pegamento Mail Assistant provides:
Whether you want to start small or scale up organization-wide – the Pegamento Mail Assistant makes an immediate impact on your customer communications.
Schedule a demo with one of our consultants
Or request a free quick scan and discover the possibilities
The AI Mail Assistant runs in a private, secure AI environment. All data is processed according to AVG guidelines, within European borders. You always keep full control over what the AI does and does not do.
Integration with existing systems such as CRM, ticketing or knowledge bases is easy. The solution grows effortlessly with your organization.
Deepen your knowledge with Pegamento’s white papers.
Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.
Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.
In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.
The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.
This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.
How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.
Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.
I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.
Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.
But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!
This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.
Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.
The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.
Feeling gives life and differentiation!