August 2026 is fast approaching: Will your AI-powered customer interactions comply with the law by then?
Many organizations are now experimenting with AI in customer service. Voicebots answer questions, AI agents schedule appointments, and smart assistants support or replace parts of the customer service process. The benefits are clear: lower costs, better accessibility, and faster service. But while most of the attention is focused on the possibilities of AI, many organizations […]
Why don’t customer service employees keep it up?
Customer service teams are facing a staffing crisis: employees are not keeping up due to persistent workloads, outdated systems, and lack of recognition. The combination of emotionally taxing calls, constant switching between fragmented systems, and feeling powerless creates a vicious cycle. Discover the root causes of this high turnover and concrete solutions through integrated systems, smart automation, and data-driven management information that increase employee retention and satisfaction.
What does a customer contact cost on average in the Netherlands?
The cost of customer contact varies widely by channel: telephony costs €7-€15, while email and chat are between €3-€8. These differences arise from staffing, technology and handling time. In this article you will discover how to calculate the cost per contact for your organization, which factors have the greatest impact, and what concrete steps you can take to reduce costs without losing quality. Essential knowledge for any customer service manager looking to improve efficiency.
Which KPIs do you use to increase customer retention?
Find out which KPIs can predict customer churn early on and truly increase customer retention.
How can you effectively measure NPS after a customer interaction?
Increase your NPS response rate with the right timing, channel selection, and follow-up after every customer interaction.